FAQs

FAQs

Frequently Asked Questions

Answers to some of our visitors' frequently asked questions

Frequently asked questions about…

Historic Royal Palaces

Find answers to some of our visitors' questions about Historic Royal Palaces:

The five fabulous palaces

Find comprehensive FAQ pages for each of the five palaces:

 

 


Who we are 

Who are Historic Royal Palaces?

Historic Royal Palaces is an independent charity that looks after the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace and Kew Palace. Although the palaces are owned by The Queen on behalf of the nation, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors. Learn more about Historic Royal Palaces.

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Working for us

I am interested in working for Historic Royal Palaces. How can I find out about vacancies and roles?
Discover more about working as a member of staff, or as a volunteer in these five amazing palaces. We have a huge variety of stimulating and enjoyable roles to offer, from marketing, conservation and finance to retail, front of house warders, and of course Yeoman Warders. More information and contact details.

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What we do

What do Historic Royal Palaces do?
We are responsible for conserving the five historic royal palaces and an amazing historical collection. We put on great shows and encourage people to discover the palaces for themselves. And we have to raise all the money to do it. Discover more about what we do.

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Support us

How can I help?
There are a number of ways you can get involved, such as making an online donation, becoming a member, joining as a patron, leaving a legacy or volunteering. More information about getting involved and contact details.

Where does the money go?
Historic Royal Palaces work to give the palaces a future as valuable as their past, while telling their stories in a way which encourages our visitors to find links with their own lives and the world today. Our donors, sponsors and members share our passion for history, spectacle and majesty and many of our most ambitious projects would not have been accomplished without their generosity and participation. Find out more

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Groups and travel trade

Do you offer discounts for groups?
We offer substantial savings on admissions, great value offers and special interest tours at each palace. Group prices and conditions apply for visits of 15 people or more at the Tower of London, Hampton Court Palace, Banqueting House, Kensington Palace and for visits of ten or more at Kew Palace.

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Membership

How do I become a member?
Join us today and enjoy free and unlimited entry to the five Historic Royal Palaces. It is quick and easy to become a member. You can join online and by phone. Find out about becoming a member.

What are the benefits of membership?
As well as enjoying free and unlimited access to all five Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet curators. Learn more about the benefits of membership.

How do I renew my membership?
You can renew your membership by phone or post. Information about renewing your membership.

Can I give membership as a gift for someone else?
Yes. Purchasing membership of Historic Royal Palaces as a gift is very easy. Giving membership as a gift.

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Education and school or colleges visits

I’d like to book a school or college visit – who do I contact?
We provide education and schools programmes across the palaces. Information about our education activities, events and resources. To book an education visit, please contact our education teams at:

Tower of London: 020 3166 6654 
Email: towereducation@hrp.org.uk

Hampton Court Palace: 020 3166 6646
Email: hamptoncourteducation@hrp.org.uk

Kensington Palace: 020 3166 6646
Email: kensingtoneducation@hrp.org.uk

Kew Palace: 020 3166 6646
Email: keweducation@hrp.org.uk

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Shopping

I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our Online shop or email the details to our Retail department, who will be happy to help.  Visit the online shop. Or email our Retail department at shop@hrp.org.uk.

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Hire a venue

Can I hold an event, such as a wedding or conference, at one of the palaces?
Yes. Whatever your event, the five Historic Royal Palaces make impressive locations for entertaining and functions. To find our more about hosting an event at one of the greatest palaces ever built, or to contact our knowledgeable events team, visit Hire a venue.

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News and media

I am looking for press releases and media contacts. Can you help?
Yes. On our website you can find information from the Press office about our latest news, press releases about our work, exhibitions and events. You can also access press kits, fact sheets, our online photographic library, information about filming and photography at our palaces, and organising media visits. More information and contact details.

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Photo library

Can I purchase or hire images of the palaces?
Yes. Images are available for sale from our Photographic Library. Our Photo library contains over 100,000 images of London’s finest palaces. You can rely on our picture researchers’ in-depth knowledge of the collection, and their willingness to help you select just the right images. They can also advise on the reproduction rights and fees. More information and contact details.

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Contacts

How can I contact Historic Royal Palaces?
For our 24-hour information line about the palace and gardens, call +44 (0)844 482 7777. More detailed contact information for Historic Royal Palaces.

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