The resources include pre-, during and post-visit activities designed to enhance your students’ understanding of Hampton Court Palace as a tourist and visitor attraction. The evidence needed for the resource activities can be found on your visit to Hampton Court Palace. We look forward to welcoming you to the palace and sincerely hope these materials help you and your students make the most of your visit.

These resources have been produced in partnership with Deborah Giddy, Teacher of Travel and Tourism at Strode’s College, Egham.

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Customer Service at Hampton Court Palace - Achieving the WOW factor

This resource has been designed to give your students an exciting and interesting learning opportunity to investigate operational strategies in customer service in unique surroundings.

We recommend that you select sheets and activities from the packs which are relevant and useful to your students. To help you there are two separate downloadable packs. One with teacher notes and one with blank worksheets for your students to fill in.

Teacher Pack - Customer Service

Teacher welcome letter >

An introduction to Hampton Court - pre visit activities >

Visitor expectations - during visit activities >

Reasons for visiting - during/ post visit activities >

First impressions - during/ post visit activities >

Visitor needs - during visit activities >

Mission statement and aims - during visit activities >

Staffing - during/ post visit activities >

Achieving the WOW factor - during visit activities >

Student Pack - Customer Service

An introduction to Hampton Court - pre visit activities >

Visitor expectations - during visit activities >

Reasons for visiting - during/ post visit activities >

First impressions - during visit activities >

Visitor needs - during visit activities >

Mission statement and aims - during visit activities >

Staffing - during and post visit activities >

Achieving the WOW factor - during visit activities >

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