FAQs

FAQs

Hampton Court Palace Maze

Find answers to some of our visitors' frequently asked questions.

Frequently asked questions about…

 


Ticket information

How much does a ticket cost?
We offer a range of Adult, Children under 16, Concession and Family tickets. Current ticket prices and booking information.

What does my admission ticket cover?
There are separate 'Maze-only' and 'Gardens-only' tickets, but a 'Palace, Maze & Gardens' ticket covers all areas of the palace, open normally. There is no Palace-only ticket. There are dozens of famous and exciting sights at Hampton Court Palace and access to the majority of these is included in your 'Palace, Maze & Gardens' admission ticket. More information about what to see and do at the palace.

Does my ticket include the Tudor Kitchens? When can I see the Tudor cookery?
Yes. Your 'Palace, Maze & Gardens' ticket admission includes a visit to the Tudor kitchens. Live Tudor cookery demonstrations usually take place in the Tudor kitchens one weekend a month and over bank holidays. Dates and more information.

How do I find out what will be on when I visit?
There are various exhibitions, activities, displays and events happening at the palace throughout the year. Many are included in the price of your ticket. For information on current and forthcoming events, visit What’s on. Or, discover the palace's Top things to see and do.

Do you accept my student ID?
We accept all valid student ID cards from anywhere in the world. Current ticket prices and booking information.

How can I book admission tickets?
You can book tickets to Hampton Court Palace online, by telephone, or in person at Hampton Court Palace and from any staffed South West Trains station. Group bookings can also be made for groups of 15 or more people. More information and bookings.

How do I book tickets for the annual Hampton Court Palace Flower Show?
The Hampton Court Palace Flower Show is organised by the Royal Horticultural Society and is the largest flower show in the world. The RHS deal with all ticket sales - tickets are not sold at the palace. They usually go on sale in December or January.

How do I book tickets for the Hampton Court Palace Music Festival?
The Hampton Court Palace Music Festival is renowned for presenting legendary artists across all music genres. A limited number of tickets for this are usually sold at the palace. 

I have a query with my online booking – help?
Contact our booking queries team by email at Booking.Confirmations@hrp.org.uk or ring our Contact Centre on 0844 482 7777 (from UK) or +44 (0)20 3166 6000 (from outside the UK).

Tesco deal tokens
Tesco Club Card point collectors should exchange their Tesco Club Card Vouchers for Days Out Tokens / Clubcard Deals Tokens via the Tesco website. These can then be used for admission tickets purchased in person at the palace ticket office. They can be used for payment or part payment of non-discounted tickets only - so adult, child or concession tickets but not the family ticket or HRP Membership. They can't be used on advanced tickets.

Can I book tickets in advance using ATOC 2 for 1 offers?
Completed ATOC vouchers need to be handed in at the ticket desk in person to claim the discount. This is because proof of travel documents (i.e. your train ticket) need to be presented at the same time.

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Opening hours

When are you open?
Hampton Court Palace is open every day of the year, except 24, 25 and 26 December. We are open on 1 January. Opening times.

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Getting to the palace

How do I get to Hampton Court Palace?
For maps and detailed information about getting to the palace by train, bus, car, taxi, boat, coach or bicycle, visit our Getting here page.

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Henry VIII

I am looking for information about Henry VIII. Can you help?
Yes. We offer comprehensive information about Henry VIII on our website. Everyone knows the image of the older, fat Henry, notorious for wars and wives, but as a young man, Henry was one of the most desirable men in Europe: highly educated, hugely athletic and a lucky catch for the ladies. Explore his fascinating story.

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Groups and travel trade

Do you offer discounts for groups?
We offer a range of benefits and services to groups of 15 or more paying people visiting the palace. More information for Groups

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Visitor access

I need help with getting around the palace or accessing the interpretation – where can I find some information?
Hampton Court Palace welcomes all visitors and hopes to make everyone's day out enjoyable regardless of whether they have additional needs or not. Information about access at the palace. 

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Membership

How do I become a member?
Join us today and enjoy free and unlimited entry to the five Historic Royal Palaces. It is quick and easy to become a member. You can join online and by phone. Becoming a member.

What are the benefits of membership?
As well as enjoying free and unlimited access to all five Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet curators. The benefits of membership.

How do I renew my membership?
You can renew your membership by phone or post. Renewing your membership.

Can I give membership as a gift for someone else?
Yes. Purchasing membership of Historic Royal Palaces as a gift is very easy. Giving membership as a gift.

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Education and school or college visits

I’d like to book a school or college visit – who do I contact?
We provide education and schools programmes across the palaces, including Hampton Court Palace. Find out about Learning at the palace. To book an education visit to Hampton Court Palace, please contact our education team at hamptoncourteducation@hrp.org.uk.

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Shopping

I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our Online shop or email the details to our Retail department, who will be happy to help.  Visit the online shop or email mailorder@hrp.org.uk.

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Hire a venue

Can I hold an event, such as a wedding or conference, at Hampton Court Palace?
Yes. Whatever your event, this magnificent palace makes an impressive location for entertaining and functions. More information on hiring a venue at Hampton Court Palace.

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Accommodation

Can I stay overnight at the palace?
There are two self-catering apartments at the palace available to visitors for hire. Fish Court sleeps up to 6 people and the Georgian House sleeps up to 8 people. Please direct your enquiries or bookings to the Landmark Trust or visit www.landmarktrust.co.uk
Tel: +44 (0) 1628 825925
Fax: +44 (0) 1628 825417
Email: bookings@landmarktrust.org.uk

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Lost property

I’ve lost something at the palace – what do I do?
If you lose something during your visit please contact the nearest member of staff. All lost property is held by the Reception Office. Visitors may contact the Reception Office after their visit by telephoning 0844 482 7777. If you have any further questions, please get in touch with our Visitor Services team. Contact details.

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Food and drink

Can I buy food and drink at Hampton Court Palace?
Yes. There are various cafés at the palace offering a wide range of refreshments, snacks and meals. More information.

Can we have a picnic at the palace?
Yes. You can picnic in the gardens at Hampton Court Palace. Bring along your own picnic, or pick up a wide range of take away sandwiches and food from our cafes. Please note food and drink are not permitted within the confines of the buildings. The Schools' Lunchrooms in the Barrack Block (at the eastern end of the building) and off Base Court are available at weekends and during school holidays as covered picnic spaces.

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Other enquiries (including photography and left luggage)

Can I take photographs?
Yes ... but!

  • Photography and/or filming is permitted in all areas of the palace with the exception of the Chapel Royal and Royal Pew.
  • No photography/filming is allowed in the Chapel Royal and Royal Pew. This includes no photography of Henry VIII's Crown State, which is displayed in the Royal Pew.
  • Photography/filming should be for personal, non commercial use.
  • No bridal photography is permitted unless Hampton Court Palace has been hired specifically as the wedding venue.
  • Access behind ropes or other barriers is strictly prohibited. 
  • The use of tripods inside the building is not permitted unless arrangements have been made in advance with our conservation team to protect the floors from the tripod base so that it doesn't cause damage.
  • Tripods may be used in external areas (i.e. courtyards and gardens) as long as access for other visitors is not going to be compromised.
  • The frequent use of flash is discouraged as it disrupts the enjoyment of the palace for other visitors.
  • Commercial photography, filming or sketching is not permitted unless authorised in advance. Contact our Press Office regarding commercial photography.
  • Photography/filming in and of temporary exhibitions is prohibited.

Finally, images of the palace are available for sale from our Photographic Library. Contact the Photographic Library.

Can I use my mobile phone inside the palace?
You are welcome to take photographs on your phone but, for the benefit and enjoyment of other visitors, please have your phone on silent so that the Tudor and Baroque atmospheres aren’t interrupted by 21st Century ring tones! If your phone does ring and you need to take the call please make your way into one of the courtyards or the gardens. Please also note that mobile reception is generally average to poor within the confines of the building.

Is there anywhere I can leave my heavy bags?
There are some left luggage lockers off Clock Court.  They can hold hand baggage and a small rucksack or overnight bag as they are 45cms wide x 45cms deep.  One set are 55 cms high and the other set are 40cms high. A £1 coin is required to use them, which will be returned after use. Large bags or suitcases may be left at your own risk in the Warders Office by the West Gate.  Please speak to the Warders when you present your ticket if you would like to use this facility.  This facility may be withdrawn without notice.

Is there anywhere to change my baby?
There are baby-changing facilities in both the male and female toilets located off Base Court near the shop. The female toilet includes a Mother & Baby Room which contains bottle warmers and some comfy chairs. Baby-changing facilities are also available in the female toilet in the Tiltyard Cafe.

Where can I leave my pushchair?
A buggy park is available next to the left luggage lockers off Clock Court if you don’t want to take the buggy around with you. All items are left at owners’ risk.  However, pushchairs or buggies may be taken around the palace. Please speak to a warder if you wish to use the lift that we have for anyone unable to manage the stairs.

What can children and family groups do at the palace?
We have a number of activities and tours available that will entertain family groups:

  • Under 5s - The Family Room next to the left luggage lockers and buggy park off Clock Court has limited play equipment for those who need to let off a bit of steam.
  • 5-11 year olds - We have some Family Trails for older students that will enhance their knowledge of the Tudor period. Four family audio tours are also available. Aimed at the over 6’s, they present the palace in a light-hearted way. During school holidays, we also have costume guided events and craft activities that are aimed at primary school aged children. 
  • All ages - Our regular, scheduled, costume guided tours and presentations are aimed at all ages. Five more general audio tours are available for those who have exhausted the family ones. We also recommend the Maze for all ages. Admission to the Maze is included in your palace ticket. There is a separate admission charge for those who just want to visit the maze. Ticket prices and booking information.

I have my own historic costume – can I wear it to the palace?
Sorry, but as we employ costumed interpreters and costumed guides (from all historic periods, not just from Tudor times) we do not admit visitors wearing their own costumes as other people may get confused between who is a member of staff and who isn’t. That said, any child under the age of 12 who comes dressed for a role at court - whether as a courtier or a princess – will be made very welcome. Costumed adults accompanying a large party of costumed children (e.g. a school group) will be admitted as long as they stay with their party.

So how can I look like I’m dressed for court?
In Henry’s Wardrobe (in the Information Centre, off Base Court) you can find traditional velvet cloaks in a variety of sizes. They are subject to availability but there is no reason why any visitor shouldn’t be suitably dressed for court.

Can I bring my dog with me?
Only service, assistance or guide dogs are allowed inside Hampton Court Palace, in the Maze and in the formal gardens.

Can I leave my dog anywhere while I visit the palace?
There are no facilities for dogs to be left while their owners visit the palace and they should not be left in cars in the palace car park (owners of any animals left in cars are libel to prosecution under the Animal Welfare Act and we are obliged to call the police to parked vehicles containing animals, especially dogs). However, you are very welcome to walk your dog in those areas of the palace gardens that do not require an entrance ticket and in Home Park. Please keep your dog on a short lead, stick to the paths and remove any dog litter.

Are members of the armed forces entitled to free entry?
Historic Royal Palaces is a registered charity and we are unable to offer free admission. We do have a discounted entry price to Hampton Court Palace for serving members of the armed forces, on production of a valid military ID card on the day of their visit.  The discount applies only to the card holder, not to other family members.

I think I’m related to someone who lived at Hampton Court Palace, and am looking for information about Grace and Favour – can you help?
To access information about Grace and Favour, including a comprehensive handbook of who lived where in Hampton Court Palace from 1750 to 1950 see our page on the modern restoration of the palace.

I’m holding a fundraising event – can I get free tickets to raffle/auction?
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors. We are unable to support other fundraising activities with donations or complimentary tickets.

I’m involved with a choir that sings services in churches and cathedrals during the holidays. Can we sing the services in the Chapel Royal?
The Chapel Royal choir provides the music for all services; when the choir are on holiday so are the clergy. So there are no gaps in the schedule that a visiting choir could fill.

So could I join them?
The Chapel Royal is a working chapel and part of the Royal Household which includes a Chaplain, a Director of Music and a wonderful choir of Boys and Gentlemen. Boy choristers come from a variety of local schools and the Gentlemen are professionals; together they provide the music for all the services in the Chapel Royal at Hampton Court Palace. There are plenty of opportunities to hear them sing and there is a choristers open day each year in early September. Please visit www.chapelroyal.org for more information.

I would like to find out about the collections on display at Hampton Court. Who do I contact?
For general information about the collections at the palace, browse the History and stories and Conservation sections of our website. For enquiries relating to the history of the palaces and their collections, email curators@hrp.org.uk.

How can I contact Hampton Court Palace?
For our 24-hour information line about the palace and gardens, call 0844 482 7777 (from UK)
or +44 (0)20 3166 6000 (from outside the UK). Contact information for Hampton Court Palace.

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The gardens

Can you provide me with information about the gardens and the Maze?
Yes. We provide answers to a number of frequently asked questions concerning the majestic gardens at Hampton Court Palace. Further information and to view our Slideshow of Hampton Court Palace gardens »

Find out more about Hampton Court Maze

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