Useful information for families

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Useful information for families

Kensington Palace is closed from 4 January to 25 March 2012 inclusive as we prepare the newly-transformed palace for re-opening on 26 March 2012. After this date kids of 16 and under go free with a full paying adult!

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Practical information

Map of Kensington Palace
For information about traveling to the palace and to download a map, click here.

Facilities
From 26 March 2012 there will be baby changing facilities available.

Cloakroom
The new Kensington Palace opening on 26 March 2012 will have a dedicated cloakroom.

Footwear
From 26 March 2012, visits to Kensington Palace will involve plenty of walking so please wear comfortable shoes. Please note that Heelys cannot be used inside the palace.

Pushchairs and buggies
From 26 March 2012, pushchairs or buggies may be more easily taken around the palace as we will have a new lift to all floors for the first time. They may be left at your own risk in the new Cloakroom.

The great outdoors
From 26 March 2012, extra care should be taken in the palace gardens, especially if they contain water features. Please do not allow children to touch or eat the plants as they may be harmful. Also, treat the swans and geese with caution; they are wild birds and should not be approached or fed.

The use of balls, bicycles, scooters and rollerblades is not permitted within any part of the gardens. Please see the park regulations at the entrance to the grounds for further details.

First aid or lost children
From 26 March 2012, please approach the nearest member of palace staff if you require first aid assistance or have lost a child.

If you have any further questions about your visit, please contact us or try our frequently asked questions.



Food and drink

Soup and breadEnjoy some of Kensington Palace’s tastiest secrets at The Orangery.

When the weather is fine, sit outside on the terrace and enjoy the view of the Palace and its elegant gardens. Children’s meals and small portions are available and we can even offer children a special treat – their very own version of afternoon tea. The Orangery has high chairs and will provide hot water for bottle warming. Click here to find out more about The Orangery.

Click here to find out more about the Orangery restaurant.

Why not picnic at the palace?

If you bring your own food and drink, advisable if you have allergies or are on a restricted diet, please feel free to picnic on the grass in the palace gardens or on any of the benches around the gardens. However, please do not eat or drink inside the Palace.
 
Please note that pictures are for website purposes only and food available at the cafés will vary.


Shopping

Shopping at Kensington Palace
From 26 March 2012 the new palace will also feature two brand new shops! Until then you can still shop online.



Online shopping

At our online shop you'll find an exciting, often exclusive range of gifts, collectibles, tableware, jewellery and much more, all inspired by the five royal palaces in our care. Click here to visit our Online shop.


  

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