FAQs

FAQs

Kew Palace

Answers to Kew Palace visitors' frequently asked questions

Frequently asked questions about…


Ticket information

How much does a ticket cost?
Entry to Kew Palace is free with a visit to Kew Gardens.

How much does a ticket to Kew Gardens cost?
Admission tickets to Kew Gardens must be purchased in order to gain access to the palace. For further information on admission prices, please visit the Kew Gardens website.

How do I find out what will be on when I visit?
There are various activities, displays and events happening at the palace throughout the year. You can visit the what's on area of our website or see our top things to see and do.

How can I book admission tickets?
Gardens' tickets can be purchased in person from Kew Gardens gate and can also be purchased online from the Kew Gardens website.

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Opening hours

When are you open?
Kew Palace is open from 29 March to 28 September 2014. For more information please visit opening times.

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Getting to the palace

How do I get to Kew Palace?
For maps and detailed information about getting to the palace by foot, tube, train, bus, car, taxi, coach, riverboat or bicycle visit the Kew Gardens website.

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Membership

How do I become a member?
Join us today and enjoy free and unlimited entry to the five Historic Royal Palaces. It is quick and easy to become a member and you can join online and by phone.

What are the benefits of membership?
As well as enjoying free and unlimited access to all five Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet curators. See the full list of membership benefits.

How do I renew my membership?
You can renew your membership by phone or post.

Can I give membership as a gift?

Yes. Buying membership of Historic Royal Palaces as a gift is very easy.

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Visitor access

I need help with accessing the palace – where can I find some information?
Kew Palace welcomes all visitors and hopes to make everyone's day out enjoyable. How to make the palace more accessible. For more detailed information, please contact the Visitor Services department, where we will be able to offer a more tailored response. Email: kewpalace@hrp.org.uk

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Education and school or colleges visits

I’d like to book a school or college visit – who do I contact?
We provide education and schools programmes across the palaces, including Kew Palace. To book an education visit to Kew Palace, please contact our education team: +44 (0)20 3166 6646.

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Shopping

I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our online shop or email the details to our retail department at mailorder@hrp.org.uk, who will be happy to help.

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Hire a venue

Can I hold an event, such as a wedding or conference, at Kew Palace?
Yes. Whatever your event, this magnificent palace makes an impressive location for entertaining and functions. Find out more about venue hire.

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Lost property

I’ve lost something at the palace – what do I do?
Please contact the nearest member of staff if you lose something during a visit. During the day all lost property is held at the Main Gate on Kew Green. If you have any further questions, please get in touch with our visitor services team.

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Food and drink

Can I buy food and drink at Kew Palace?
The Orangery restaurant and White Peaks café are within 200m of the palace. The Pavilion restaurant is about five minutes walk from Queen Charlotte’s Cottage. Please visit the Kew Gardens website for details. These franchises are controlled by the Royal Botanic Gardens Kew.

Can we have a picnic at the palace?

Yes. You can have a picnic at Kew Palace. You are welcome to use any of the benches outside the palace. Please note food and drink are not permitted within the confines of the buildings.

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General enquiries

Can I take photographs?
Photography is not permitted inside the building to protect crown copyright. Couples wishing to take wedding/civil partnership photos in the palace gardens may do so with permission. Images of the palace are available for sale. To buy an image contact the Photographic Library. Requests for commercial photography, filming or sketching should be made in advance.

Do I need permission to film/sketch inside the palace?
If you are filming or sketching for your own personal use, you are welcome to do so in many areas of the palace, but please contact us in advance. Write to kewpalace@hrp.org.uk, giving details of date, time, location and the number of people that wish to sketch.

Can I use my mobile phone inside the palace?
The use of mobile telephones is prohibited within the confines of the buildings.

Is there anywhere I can leave my heavy bags?
Kew Palace does not have any left luggage facilities available, so unfortunately people with large suitcases will not be allowed entry. The Royal Botanical Gardens have left luggage facilities only at Main Gate on Kew Green.

Is there anywhere to change my baby?
There are baby changing facilities at the Welcome Centre and in the Orangery. For older children and parents there are also toilets inside the Welcome centre and at the nearby Orangery restaurant.

Where can I leave my pushchair?
A buggy park is available at the Welcome Centre. All items are left at owners’ risk. We ask that you do not take Pushchairs or buggies around the palace.

Is there anything for my primary school-age child to do at the palace?
Please ask for a 'Children’s trail' which invites exploration of the Palace and its contents. Older children will enjoy the Discovery leaflet issued at the front door.

Can I bring my dog with me?
Only service dogs are allowed inside Kew Palace. Please note that there are no facilities for dogs to be left while their owners visit the palace.

Didn’t the Queen come here recently?
Yes. The Queen had her 80th birthday party in the King’s Dining room with 24 close members of the Royal family. It was hosted by Prince Charles.

I would like to find out about the collections on display at Kew Palace. Who do I contact?
For general information about the collections at the palace, browse the History and Stories and Conservation sections of our website. For enquiries relating to the history of the palaces and their collections, email curators@hrp.org.uk.

How can I contact Kew Palace?
For our 24-hour information line about the palace, call +44 (0)844 482 7777. Contact information for Kew Palace.

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