How much does a ticket cost?
We offer Adult, Children under 16, Concession and Family tickets. Click here for current ticket prices and booking information.
What does my admission ticket cover?
Your admission ticket covers all areas of the palace, open normally. There are dozens of famous and exciting sights at Kew Palace and access to the majority of these is included in your admission ticket. Click here for more information about what to see and do at the palace.
Why do we have to pay for entry to both Kew Palace and Kew Gardens to visit the palace?
Kew Palace is run by Historic Royal Palaces which is a separate organisation from the Royal Botanic Gardens Kew. Both organisations are charities. Historic Royal Palaces uses its admissions income to maintain and open Kew Palace. We receive no Government funding for this. Both organisations continue to look for a way to make entry to the Palace easier. Until that happens, we recommend to come to Kew for the day so you see the other historic buildings in the gardens, too.
How do I find out what will be on when I visit?
There are various activities, displays and events happening at the palace throughout the year. Many are included in the price of your ticket. To discover the ‘Top ten’ things to see and do at Kew Palace, click here. For information on current and forthcoming events, click here to visit What’s on.
Do you accept my student ID?
We accept all valid student ID cards from anywhere in the world. Click here for current ticket prices and booking information.
How can I book admission tickets?
Palace tickets can be purchased in person from Kew Gardens gate and the Kew Palace Welcome centre. Tickets are currently not available online or by phone. Click here for more information and to make bookings. Admission tickets to Kew Gardens must be purchased to gain access to Kew Palace. For gardens admission prices please visit www.rbgkew.org.uk.
Can I book tickets online or by phone?
No. Tickets are currently not available online or by phone. Tickets can be purchased on the day of your visit from the Kew Gardens gate and Kew Palace Welcome centre. Group bookings can be made for groups of 10 or more people. Click here for more information and to make bookings. Admission tickets to Kew Gardens must be purchased to gain access to Kew Palace. For gardens admission prices please visit www.rbgkew.org.uk.
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When are you open?
Kew Palace is open from 21 March to 28 September 2008. Click here for more details of our opening times.
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How do I get to Kew Palace?
For maps and detailed information about getting to the palace by foot, tube, train, bus, car, taxi, coach, riverboat or bicycle, click here.
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Groups and travel trade
Do you offer discounts for groups?
We offer a range of benefits and services to groups of 10 or more people visiting the palace. Click here for group admission rates, publications and further information.
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How do I become a member?
Join us today and enjoy free and unlimited entry to the five Historic Royal Palaces. It is quick and easy to become a member. You can join online and by phone. Click here for details about becoming a member.
What are the benefits of membership?
As well as enjoying free and unlimited access to all five Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet curators. Click here to learn more about the benefits of membership.
How do I renew my membership?
You can renew your membership by phone or post. Click here for detailed information about renewing your membership.
Can I give membership as a gift?
Yes. Purchasing membership of Historic Royal Palaces as a gift is very easy. Click here for detailed information about giving membership as a gift.
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I need help with accessing the palace – where can I find some information?
Kew Palace welcomes all visitors and hopes to make everyone's day out enjoyable. Click here for information about how to make the palace more accessible. For more detailed information, please contact the Visitor Services department, where we will be able to offer a more tailored response. Email: kewpalace@hrp.org.uk
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I’d like to book a school or college visit – who do I contact?
We provide education and schools programmes across the palaces, including Kew Palace. Click here for information about our education activities, events and resources. To book an education visit to Kew Palace, please contact our education team: +44 (0)20 3166 6646.
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I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our Online shop or email the details to our Retail department, who will be happy to help. Click here to visit the Online shop. Or email our Retail department at mailorder@hrp.org.uk.
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Can I hold an event, such as a wedding or conference, at Kew Palace?
Yes. Whatever your event, this magnificent palace makes an impressive location for entertaining and functions. For more information or to contact our knowledgeable events team, click here.
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I’ve lost something at the palace – what do I do?
Please contact the nearest member of staff if you lose something during a visit. During the day all lost property is held at the Main Gate on Kew Green. If you have any further questions, please get in touch with our visitor services team. Click here for contact details
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Can I buy food and drink at Kew Palace?
The Orangery restaurant and White Peaks café are within 200m of the Palace. Click here for more information. The Pavilion restaurant is about five minutes walk from Queen Charlotte’s Cottage. Please visit www.kew.org for details. These franchises are controlled by the Royal Botanic Gardens Kew.
Can we have a picnic at the palace?
Yes. You can have a picnic at Kew Palace. You are welcome to use any of the benches outside the palace. Please note food and drink are not permitted within the confines of the buildings.
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Can I take photographs?
Photography is not permitted inside the building to protect crown copyright. Couples wishing to take wedding/civil partnership photos in the palace gardens may do so with permission. Images of the palace are available for sale from our Photographic Library. Click here to contact the Photographic Library. Requests for commercial photography, filming or sketching should be made in advance. Click here to contact our Press Office regarding commercial photography.
Do I need permission to film/sketch inside the palace?
If you are filming or sketching for your own personal use, you are welcome to do so in many areas of the palace, but please contact us in advance. Write to kewpalace@hrp.org.uk, giving details of date, time, location and the number of people that wish to sketch.
Can I use my mobile phone inside the palace?
The use of mobile telephones is prohibited within the confines of the buildings.
Is there anywhere I can leave my heavy bags?
Kew Palace does not have any left luggage facilities available, so unfortunately people with large suitcases will not be allowed entry. The Royal Botanical Gardens have left luggage facilities only at Main Gate on Kew Green.
Is there anywhere to change my baby?
There are baby changing facilities at the Welcome Centre and in the Orangery. For older children and parents there are also toilets inside the Welcome centre and at the nearby Orangery restaurant.
Where can I leave my pushchair?
A buggy park is available at the Welcome Centre. All items are left at owners’ risk. We ask that you do not take Pushchairs or buggies around the palace.
Is there anything for my primary school-age child to do at the palace?
Please ask for a 'Children’s trail' which invites exploration of the Palace and its contents. Older children will enjoy the Discovery leaflet issued at the front door.
Can I bring my dog with me?
Only service dogs are allowed inside Kew Palace. Please note that there are no facilities for dogs to be left while their owners visit the palace.
Didn’t the Queen come here recently?
Yes. The Queen had her 80th birthday party in the King’s Dining room with 24 close members of the Royal family. It was hosted by Prince Charles.
Where are the kitchens? When will the kitchens be open?
The original kitchen was in what became the Pages waiting room. New kitchens were built around 1750. You can see them behind the trees if you look back towards the Palace from the Orangery. Though intact, they are not yet open to visit. Hopefully they will be open in the next 4 to 5 years.
I’m holding a fundraising event – can I get free tickets?
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors. We are unable to support other fundraising activities with complimentary tickets.
I would like to find out about the collections on display at Kew Palace. Who do I contact?
For general information about the collections at the palace, browse the History and Stories and Conservation sections of our website. For enquiries relating to the history of the palaces and their collections, email curators@hrp.org.uk.
How can I contact Kew Palace?
For our 24-hour information line about the palace, call +44 (0)844 482 7777. Click here for more detailed contact information for Kew Palace.
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