Visitors with mobility needs

There is access to all three floors using the staff operated lift. There is a toilet at the nearby Welcome Centre. Manual wheelchairs are available for use within the palace. Chairs are provided on a first come, first served basis.

Visitors with disabilities are admitted at a concessionary rate and their companion is given free entry. Please notify the admissions staff when purchasing your tickets.

There is limited disabled parking on Kew Green near the main gate and at Brentford Gate car park. Electric wheelchairs may be pre booked on a first come first served basis. See RBGK website

Assistance dogs are allowed.

Visitor information in British Sign Language

For information on access, admission tickets, getting to Kew Palace, opening times and events at the palace, please view our video:

Video: Visitor information on Kew Palace in British Sign Language