1. General
  2. Data collection and use
  3. How we use cookies on our site
  4. How to manage cookies
  5. Links to other websites
  1. General

    Historic Royal Palaces are committed to protecting your privacy online.

    We will:

    • not share your personal information for marketing or any other purposes without your consent unless where required by law.
    • always respect your privacy and any personal communication between you and ourselves.
    • always comply with any data protection legislation currently in force.

    We will not sell your data to any third party.

    However you may wish to be aware that we collect general statistical information about visitors to our website for general reporting and to improve future content.

    Please be assured that if we change our privacy policy in any way we will inform you by posting these changes on this page.

  2. Data collection and use

    We ask for information about you in three areas of our website.

    1. When using an online form

      We ask for your details so we can respond in an appropriate way, for example when enquiring about a venue for hire or requesting materials. If you have given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. If you wish us to stop contacting you email marketing@hrp.org.uk

    2. When signing up for e-mail updates

      We ask for your details so we can add you to our email database and send you updates you’ve requested. This information will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law. If you wish us to stop contacting you email marketing@hrp.org.uk

    3. When purchasing a ticket or other product online

      We collect various personal details about you when you purchase tickets or other products e.g. memberships online, including name, home address, billing address, telephone number, email etc. We use the information to process orders and to provide a more personalised service. Collecting these details allows our system to create a customer account for you in order that we can sell you tickets. Having a record of your personal details also allows us to identify you if we need to contact you regarding your booking, if you need to contact us to change your booking, or to help identify you if collecting tickets at one of our palaces. We are also able to help if tickets are lost by checking your personal details on the database. Additionally, our bank recommends that we take the billing address of people purchasing tickets in advance as this can help to prevent fraudulent use of credit cards. However, if you would prefer not to provide us with any of your personal information, you can buy tickets in person at any of the ticket offices at our palaces. For further information please see our Terms and conditions.

      The information we collect will not be given to any third party, except to the extent and for the purpose we may be required to do so by any law. If you wish us to stop contacting you email marketing@hrp.org.uk

      By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Historic Royal Palaces in the manner set out in this Privacy Policy. If you have any questions or concerns about the information we hold about you, you can also email marketing@hrp.org.uk

  3. What are cookies and how do we use them?

    Cookies are tiny text files that are stored on a user’s browser. Most cookies contain a unique identifier called a cookie ID: a string of characters that websites and servers associate with the browser on which the cookie is stored. This allows websites and servers to distinguish the browser from other browsers that store different cookies, and to recognize each browser by its unique cookie ID.

    Cookies can make websites easier to use by storing information about your preferences on a particular website. The information may remain on your computer after the Internet session finishes and you leave the website but you can delete them using some browsers, manually or using system utilities. Most internet browsers are pre-set to accept cookies.

    A number of cookies are used on this website:

    • Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site
    • Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

    Most major websites use cookies. Cookies cannot be used by themselves to identify you.

    1. Web analytics cookies

      We use Google Analytics and Comscore (Nedstat) cookies on this website to collect information about how our visitors use and navigate this website so that we can continually work to add new features and improve your experience of it.

      The cookies collect information such as the number of visitors to the site, which pages they visited and whereabouts they came to the site from. This information is anonymous and cannot be used to identify you personally.

    2. Personalised advertising

      We use Doubleclick cookies to improve our advertising - for example, to improve reporting on advertising campaign performance, to avoid showing ads the user has already seen, or to enable us to display advertising that is more relevant to users.

      DoubleClick cookies contain no personally identifiable information.

    3. Third-party cookies

      During your visits to this website you may be delivered cookies by third-party websites. When you visit a page with content embedded from, for example, Facebook, Twitter, YouTube or Flickr, you may be presented with cookies from these websites. Historic Royal Palaces does not control the dissemination of these cookies. You should check the third-party websites for more information about these.

  4. How to manage cookies

    You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

    You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone or tablet you will need to refer to your device manual.

    If you'd like to opt out of advertising cookies, please go to the Network Advertising Initiative website http://www.networkadvertising.org/managing/opt_out.asp (opens in a new window - please note that we're not responsible for the content of external websites)

  5. Links to other websites

    In our website we provide links to other websites for your convenience and information. Please be aware that these sites may have different security and privacy policies and we have no control over and take no responsibility for any information submitted to these sites.

    We hope that you enjoy using our website, and feel assured we are committed to protecting your privacy.

Updated: 28 January 2013

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