Accessibility

Accessibility

British Sign Language at the Tower of London

The Tower of London welcomes all visitors and hopes to make everyone's day out enjoyable. Find out more about accessibility for those with mobility needs or visual impairments.

Tower of London Access Guide

Our full colour and comprehensive access guide includes detailed information, help, and advice for visitors with disabilities. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.

Download the access guide (PDF, 2 MB)

 

Visitor information in British Sign Language

For information on access, admission tickets, getting to the Tower, opening times and events at the palace, please view our video:

Video: Visitor information on the Tower of London in British Sign Language 

 

British Sign Language Tours

Discover more with a British Sign Language interpreter by booking a place on one of our selected dates. More about BSL tours 

 

Visitors with mobility needs

Whilst the Tower welcomes all visitors, this historic building has places with difficult stairs and passageways and wheelchair access is limited. There are also a large number of steps throughout the Tower with cobbles laid in some of the roads. However, the Jewel House and the Crown Jewels are fully accessible to all visitors.

A virtual tour of the Medieval Palace and south and east Wall Walks is available; it can be viewed in small chunks, a room at a time, or as a complete sequence. View the video (opens Youtube) 

Toilets: Easy ramped access is available behind the Jewel House, and next to the Salt Tower.

Wheelchairs: A limited number of wheelchairs are available from the Welcome Centre at the main entrance to the Tower.

 

Concession for disabled visitors

Visitors with a disability are eligible for admission at the concession rate. A carer/accompanying adult is given entry free of charge.

 

Visitors who are blind or partially sighted

The Welcome Centre: General visitor information available in Braille and Large print, please speak to a member of staff to borrow. Orientation large print leaflets are also available.

The Crown Jewels: Information in Braille and tactile models of the Crown Jewels are available.

The White Tower:  Handling point in the basement (lift access)

Audio Guide for blind and partially sighted visitors

Discover the Tower with our new tour written especially for blind and partially sighted visitors. The new tour guides you round the Tower visiting some of the key areas including Traitors' Gate and the Bloody Tower. It gives you the chance to try on a helmet and handle chain mail as well as hear about the defence of the Tower. It also provides an opportunity to learn more about the prisoners who were held in this great fortress whilst exploring the graffiti they left in the Beauchamp Tower.

The guide is free with admission and comes with a tactile map. It takes about an hour and half and reveals much of the hidden history of this iconic palace. With interviews the tour tells you what it is really like to live inside a Royal Fortress.

The tour can be collected from the multimedia guide desk in the Beefeater shop. The guides have a neck strap making them easy to carry. The sound can easily be controlled and clear detailed instructions are provided on the guide to help you use them.

 

Access for deaf people and those with a hearing loss

Induction loops are provided at various points in the Tower wherever you see the icon.  Multimedia guides can be used with hearing aids that have a T-switch.

 

Parents and families with children on the autism spectrum

Please download our new guide on visiting the Tower with autistic children (PDF, 1.3 MB) to help plan your visit.

 

More information on access within the Tower

View the Tower of London access guide or telephone the Contact Centre on 0844 482 7777.

Downloadable Resources

Some files are provided in PDF format - you will need Adobe Acrobat Reader to view these files.

  1. Click here to download Acrobat Reader
  2. Alternatively, Adobe offers a service for converting PDFs into HTML or plain text. Access this service here


    Tower of London Access Guide
    (Adobe PDF, 1.96MB)

    Visiting the Tower with Autistic Children
    (Adobe PDF, 1.28MB)

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