How did we do?
Historic Royal Palaces welcome all of your comments, feedback and suggestions, and we aim to make it as easy as possible for you to communicate with us through a variety of means.
Our Commitment to you
Making your visit memorable and enjoyable for all the right reasons is important to us, and we endeavour to act quickly to rectify any problem you might encounter.
We will:
- Treat your comments seriously and deal with them appropriately
- Resolve complaints promptly and informally where possible
- Learn from complaints and use your feedback to improve our services
- Make every effort to respond to acknowledge your comments within 10 days, and if we need longer to resolve an issue we will keep you updated on our progress.
What to do if you have a complaint
It is always better if you can let us know straight away. Most complaints can be sorted out quickly and on the spot by staff at the palace you are visiting. We welcome the opportunity to resolve complaints on the day if this is at all possible.
If you are unable to make your complaint at the time please contact the palace directly, either by email, telephone or in writing as soon as possible;
Historic Royal Palaces main switchboard
Tel: 0844 482 7777 (from UK)
Tel: +44 (0)20 3166 6000 (from outside the UK)
Textphone users should call 18001 0844 482 7777 (09.00 to 17.00 GMT)
The Tower of London
Email VisitorServices.TOL@hrp.org.uk
Visitor Services Manager
HM Tower of London
London
EC3N 4AB
England
Hampton Court Palace
Email hamptoncourt@hrp.org.uk
Visitor Experience Manager
Hampton Court Palace
Surrey
KT8 9AU
England
Kensington Palace
Email kensingtonpalace@hrp.org.uk
Visitor Experience Manager
Kensington Palace
Kensington Gardens
London
W8 4PX
England
Banqueting House
Email banquetinghouse@hrp.org.uk
Banqueting House Manager
Whitehall
London
SW1A 2ER
England
Kew Palace and Queen Charlotte's Cottage
Email kewpalace@hrp.org.uk
Please be aware that Kew palace is only open from April to September.
