Front of house

Front of house

David Packer, State Apartment Warder, Hampton Court Palace

Central to these roles, is the ability and desire to make brilliant and lasting memories for each and every one of our visitors.

 

Find the perfect role for you

Warders

Our Warders based at the Tower of London, Hampton Court Palace and Kensington Palace, help visitors to explore the story of how monarchs and people have shaped society, in some of the greatest palaces ever built. They provide a warm welcome to our many visitors and look after the security, fabric and content of the building, and control visitor access. Warders have an important role as storytellers, leading guided tours and bringing history to life, by offering fascinating factual details about the palace and its residents.

Orville Virgin

What our people say…

'The highlight of this job is making peoples’ day, and being able to do that one little thing that makes someone’s visit memorable.' 

- David Packer, State Apartment Warder Team Leader

‘I enjoy wearing a very nice uniform which makes a good impression on the visitors, and allows me to proudly display the wealth of history that abounds in this wonderful building’ 

 - Orville Virgin, Senior White Tower Warden

 

Yeoman Warders

The Yeoman Warders at the Tower of London are all ex-regular military personnel with at least 22 years’ service. They take guided tours of the palace several times every day. Their duties also include looking after the security of the Tower and its surrounding area.

Yeoman Warder requirements and eligibility

A Yeoman Warder giving a talk

What our people say…

'For this job you need to be firm but fair, approachable and willing to help. You also have to be able to immediately control a situation. This may include getting 300 plus people to do exactly as you say as quickly as you want them to do it.'

- Moria Cameron, Yeoman Warder

 

Admissions and Welcome Centre staff

First impressions are lasting impressions! We consider welcoming our visitors a very important role at all our palaces. Our knowledgeable and friendly Admissions and Welcome Centre teams provide high levels of customer care by selling entrance tickets and guidebooks, and fielding questions on all aspects of the palace and its gardens.

Front of house staff

What our people say…

‘Our customers want a swift and efficient service to smooth them on their way to a great day out, and that’s what we aim to provide. We also aim to answer any questions that they may have, and if we can’t help, find the person who can’

- Tim Higgins, Admissions Supervisor

 

Retail assistants

We have several themed shops at each of our palaces selling a large variety of merchandise to visitors from all over the world. It is the job of the retail team to make each palace an unforgettable experience for every single customer. As well as serving and advising customers, the role includes keeping the shop running smoothly and make sure that the shelf displays are always attractive and well stocked.

 Kensington Palace shop

What our people say…

'It’s a pleasure to see visitors enjoying their day out and to helping them to choose souvenirs to remember their visit once they are back home. It’s a great opportunity to meet people from all over the world’

- Toshie Connelly, Retail Team Leader

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