Skills and qualities we look for

Skills and qualities we look for

Gardeners at Hampton Court Palace

Our 'Performance Framework' defines how we expect all our people, in every role, to behave at work

The Performance Framework

We have developed a Performance Framework which defines how Historic Royal Palaces expects all our people, in every role, to behave at work. It describes the qualities and behaviours that are required from our people for the successful delivery of our Cause and principles

There are 8 qualities and behavious catergorised under 4 performance cornerstones:

Putting the customer first

  • Delighting the customer

Doing it well

  • Planning for success
  • Owning the issue, getting it done
  • Having the courage to try new things

Knowing our stuff

  • Developing our expertise
  • Knowing our organisation

Working together

  • One team, one Historic Royal Palaces
  • Supporting others to succeed

Skills and qualities


Here is a list of key skills, based on the Performance Framework, required for some of our vacancies. There are certainly more depending on the nature of the job. If invited to interview, you may be asked questions based on your ability to demonstrate these skills.

Putting the customer first 

  • Excellent customer service skills
  • The ability to treat customers with warmth and politeness 
  • Commercial awareness
  • The ability to listen to the needs of customers and respond in an appropriate way 
  • The ability to think creatively and in innovative ways to attract and please visitors

Doing it well

  • Good time management skills
  • Effective planning and organising skills
  • The ability to demonstrates enthusiasm and interest
  • The ability to make sound decisions
  • Strong attention to detail

Knowing our stuff

  • The technical ability to do the job
  • The ability to continually seek ways to improve yourself
  • The ability to act professionally in all you do 
  • The willingness to share your learning and expertise with others

Working together

  • The ability to fully participate within a group
  • The ability to maintain a positive sense of humour
  • The ability to treat everyone with dignity and respect 
  • The ability to give support and encouragement to work colleagues

You may also be interested in...

Timeline of our palaces

Cross Palace Timeline

Browse through 1000 years of history and discover the stories that connect our palaces.

Our palaces: An interactive timeline