Putting the customer first 

• Excellent customer service skills
• The ability to treat customers with warmth and politeness 
• Commercial awareness
• The ability to listen to the needs of customers and respond in an appropriate way 
• The ability to think creatively and in innovative ways to attract and please visitors

Doing it well

• Good time management skills
• Effective planning and organising skills
• The ability to demonstrates enthusiasm and interest
• The ability to make sound decisions
• Strong attention to detail

Knowing our stuff

• The technical ability to do the job
• The ability to continually seek ways to improve yourself
• The ability to act professionally in all you do 
• The willingness to share your learning and expertise with others

Working together

• The ability to fully participate within a group
• The ability to maintain a positive sense of humour
• The ability to treat everyone with dignity and respect 
• The ability to give support and encouragement to work colleagues