My day…  normally starts early. I go to the Byward Tower to pick up any keys and a radio, and check the board, the diary and the waite (duty roster) for any changes and information.  Depending on the duty, I then open the post that I am on, carry out fire and safety checks and call in any issues to the Duty Supervisor.  I then wait for the visitors.  Throughout the day we carry out security checks and are a focus for the visitors to ask questions and directions.  We generally try to make their visit to the Tower a good memory.  At the end of the day we have a procedure that closes down the Tower to ensure that no stray visitors are still around and there ends another good day at the Tower. 

You need to be:  Firm but fair, approachable and willing to help. You also have to be able to immediately control a situation.  This may include getting 300 plus people to do exactly as you say as quickly as you want them to do it.

Previously I was...  the Superintendent Clerk for a Brigade Headquarters.  I was responsible for the day to day running of the building, organising meetings, controlling visitors and mail in and out.  I was also the point of contact for the many units that we had under our Command.  I was also the Personal Assistant to the Brigade Commander and Brigade Major for any meetings, internal and external visits.  A very busy, but satisfying job.