Historic Royal Palaces welcomes all visitors, both on-site at the palaces and online on our website, and hopes to make everyone's experience enjoyable. 

Website accessibility

Our website is built so users with a standards compliant or popular modern browser will be able to see the pages as they are designed. We specifically aim at the following: 

  • IE 9 and above
  • Firefox*
  • Chrome*
  • Safari*

*Latest versions

If you experience difficulty and are unable to update to one of the browsers above you may find it easier to turn off CSS. Please refer to your browser's help pages for more information (in most browsers these can be accessed by pressing the F1 key or selecting Help from your browser menu).

The site uses javascript, HTML5 and Flash to enhance the use and design of the website in some areas. Except for the calendar on our events pages, alternative functionality is provided where enhancements have been put in place. The calendar requires javascript to be enabled and we are seeking an alternative solution.

All text on the website is resizeable using a compliant browser.

Changing font sizes

Microsoft Internet Explorer 

  • In your toolbar select "Page" followed by "Text size" and change to your preference.
  • Select "Page" followed by "Zoom" and adjust to your preference, or use the keys "CTRL" and + or - at the same time.
  • "CTRL" and "0" (zero) will reset the zoom.

Mozilla Firefox

  • Hold down the Ctrl button on your keyboard and press the plus (+) key 
  • You will find that this will enlarge the text, to enlarge again repeat the procedure
  • Keep repeating until the text is enlarged to your requirements If you need to make the text smaller press Ctrl on your keyboard and the minus ( - ) key

Google Chrome

  • Click the 'Customise and Control' spanner symbol in the top right hand corner (Alt + E).
  • Select 'Settings' ('Preferences' on Mac and Linux)
  • Click on 'Under the Bonnet' and customise your fonts and font size in the 'Web Content' section

Apple Safari

  • Hold down the Apple Key and press the (+) key 
  • You will find that this will enlarge the text, to enlarge again repeat the procedure
  • Keep repeating until the text is enlarged to your requirements 
  • If you need to make the text smaller press the Apple Key on your keyboard and press the (-) key


Document downloads

There are a number of PDF documents available for download across the site. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site.

Download Adobe Reader for free


The site uses Cascading Style Sheets (CSS) to control all presentation and layout so that content is well structured and easily accessible via assistive devices.

Navigation aids

A sitemap is provided to assist with navigation. All pages across the site also include a link to the homepage, and have a consistent global navigation.


Accessibility at the palaces

Please see below for information on accessibility at any of our palaces, including provision for visitors with mobility needs, for parents and families with children on the autism spectrum, for blind and partially sighted visitors and for deaf people and those with hearing loss.

Tower of London accessibility > 

Hampton Court Palace accessibility >

Kensington Palace accessibility > 

Banqueting House accessibility > 

Kew Palace accessibility >

Downloadable Resources

Some files are provided in PDF format - you will need Adobe Acrobat Reader to view these files.

  1. Click here to download Acrobat Reader
  2. Alternatively, Adobe offers a service for converting PDFs into HTML or plain text. Access this service here

    HRP-wide Access Guide 2013
    (Adobe PDF, 1152KB)

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