FAQs

FAQs

A section of ceiling

Answers to some of our visitors' frequently asked questions

Frequently asked questions about…


Ticket information

How much does a ticket cost?
We offer Adult, Children under 16 and Concession tickets. Ticket prices and booking information.

What does my admission ticket cover?

Your admission ticket covers all areas of the palace, open normally. What to see and do at the palace.

How do I find out what will be on when I visit?
There are various activities and concerts happening at the palace throughout the year. Discover the top things to see and do at Banqueting House. For information on current and forthcoming events visit what’s on.

Do you accept my student ID?

We accept all valid student ID cards from anywhere in the world. Ticket prices and booking information.

How can I book admission tickets?

Tickets can be purchased on the day of your visit from the ticket desk at Banqueting House. It is advisable to check before you set off in case the palace is closed for a government function: 020 3166 6154/5. Textphone users, dial 18001 before any of the above numbers. Group bookings can be made for groups of 15 or more people. More information and bookings

Can I book tickets online or by phone?

Tickets are not available to be booked by phone but can be booked online. Tickets can be purchased on the day of your visit from the ticket desk at Banqueting House. It is advisable to check before you set off in case the palace is closed for a government function: 020 3166 6154/5. Textphone users, dial 18001 before any of the above numbers. Group bookings can be made for groups of 15 or more people. More information and bookings

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Opening hours

When are you open?
Opening times. The Banqueting House often closes at short notice for functions and events, so please check the times before your visit. Contact details > 

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Getting to the palace

How do I get to Banqueting House?
Getting to Banqueting House is easy. See our maps and find detailed information about getting to the palace by foot, tube, train, or bus to find out your best way of getting here.

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Groups and travel trade

Do you offer discounts for groups?
We offer a range of benefits and services to groups of 15 or more people visiting the palace. Group admission rates, publications and further information.

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Membership

How do I become a member?
Join us today and enjoy free and unlimited entry to the six Historic Royal Palaces. It is quick and easy to become a member. You can join online and by phone. Becoming a member.

What are the benefits of membership?

As well as enjoying free and unlimited access to all six Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet curators. The benefits of membership

How do I renew my membership?
You can renew your membership by phone or post. Renewing your membership.

Can I give membership as a gift?

Yes. Purchasing membership of Historic Royal Palaces as a gift is very easy. Giving membership as a gift.

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Visitor access

I need help with accessing the palace – where can I find some information?
Banqueting House welcomes all visitors and hopes to make everyone's day out enjoyable. Information about how to make the palace more accessible. For more detailed information, please contact the Visitor Services department, where we will be able to offer a more tailored response. Phone: 020 3166 6154/5. Email: banquetinghouse@hrp.org.uk

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Shopping

I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our Online shop or email the details to our retail department at mailorder@hrp.org.uk, who will be happy to help.

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Hire a venue

Can I hold an event, such as a wedding or conference, at Banqueting House?
Yes. Whatever your event, this magnificent palace makes an impressive location for entertaining and functions. Contact our knowledgeable events team and find out more about venue hire at Banqueting House.

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Lost property

I’ve lost something at the palace – what do I do?
Please contact the nearest member of staff if you lose something during a visit. All lost property is held in the shop. If you have any further questions, please get in touch with our visitor services team.

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Food and drink

Can I buy food and drink at Banqueting House?
No. Food and drink are not currently available at Banqueting House. There are however a wide range of food and drink outlets nearby.

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General enquiries

Can I take photographs?
You are welcome to take photographs or to video within the Banqueting House for your own personal use. Requests for commercial photography or filming should be made in advance. Couples wishing to take wedding/civil partnership photographs in the Banqueting House may do so with permission. Images of the palace are available for sale, contact the Photographic Library for more details. All requests for commercial photography, filming or sketching should be made in advance. To make a request contact our Press Office regarding commercial photography

Do I need permission to sketch inside the palace?
If you are sketching for your own personal use, you are welcome to do so in many areas of the palace.  However, we would be grateful if you could please contact us in advance. 
 
Is there anywhere I can leave my heavy bags?
Banqueting House does not have any left luggage facilities available.
 
Can I bring my kids?
Yes. Children are welcome to all Historic Royal Palaces. We have a family trail available.
 
Where can I leave my pushchair?
Pushchairs can be used on the ground floor of the Banqueting House and can be left downstairs before ascending the stairs.
 
Can I bring my dog with me?
Only service dogs are allowed inside the Banqueting House. Please note that there are no facilities for dogs to be left while visiting.

Can I use a drone near the palace?
Drones are not allowed in the vicinity of Banqueting House or any of the other palaces in the care of Historic Royal Palaces.

I’m holding a fundraising event – can I get free tickets?
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

I would like to find out about the collections on display at Banqueting House. Who do I contact?
For general information about the collections at the palace, browse the History and Stories and Conservation sections of our website. For enquiries relating to the history of the palaces and their collections, email curators@hrp.org.uk.

How can I contact Banqueting House?
For our 24-hour information line about the palace, call 0844 482 7777* (from UK) or +44 (0)20 3166 6000 (from outside the UK). Contact information for Banqueting House.

*Calls cost 5p per minute plus your phone company’s access charge.

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