Answers to frequently asked questions regarding travel trade and groups

Group ticket information

What is the minimum number to get a group ticket?
The minimum number is 15 paying visitors.

How much do group ticket cost?
See group prices and booking for current ticket prices.

Do I have to have the minimum number all of the same ticket type?
No, you do not. You can mix and match adult, child and concession tickets/rates.

Do you offer complimentary entry to teachers and tour leaders?
We only offer complimentary entry to London licensed guides and coach drivers when accompanying a group.

Do I have to pre-book a time slot for my group?
You do not have to pay in advance unless you wish so. Pre-bookings are not requested.

Do I have to pre-pay for my group visit?
No, you do not have to. You can pay on the day of the visit, unless you wish to pre-pay for your group. In this last case you should call our Contact Centre on +44 203 166 6000 if you are calling from abroad. 

Is there a booking fee?
When you book through the Historic Royal Palaces' group booking line, you will be charged a total £2.00 booking fee for the group.

Where do I pay for my group on the day?
We have dedicated group box offices at Hampton Court Palace where you can pay for your group. 

Where do I collect tickets for my group on the day?
You can collect them at the palace on the day of the visit at the group ticket booth.

Where do my group go on arrival at the palaces if they have tickets already?
The group should go straight to the palace entrance. 

Getting to the palaces

Is there coach parking at the palace and how much does it cost?
There is a coach park at Hampton Court Green which is free of charge. 

Can a group reach the palaces by public transport?
Yes, all palaces can be reached by public transport.

Guided tours and audio guides

Can I book a guided tour?
We offer guided tours at Hampton Court Palace, tours can be lead in costume and can be booked from an hour and half starting at £132 per group.

Do you offer guided tours in foreign languages?
We offer guided tours in foreign languages at Hampton Court Palace.  

Do you have audioguides? How much do they cost?
We offer free of charge audio guides at Hampton Court Palace. 

What languages are the audioguides available in? 
English, French, German, Dutch, Italian, Japanese, Spanish, Russian and Korean.

Food and drink

Is there catering available on site?
Catering facilities are available in the Tiltyard cafe set in the palace gardens or in the Privy Kitchen cafe inside the palace. 

Do I have to pre-book group catering?
It is possible to book meal vouchers at Hampton Court Palace by contacting HCP@ampersandcatering.co.uk  

What is the price of an afternoon tea?
The price for an afternoon tea starts from £4.95 per person.

Can I book a table in the Tiltyard Cafe?
You can book a table in the Snug situated within the Tiltyard Cafe for groups of up to 40 people, call 0203 166 6972.

Images and sales literature

Where can I get images of the palaces to promote my tours?
You can download images by registering for the image library: hrp.newsteam.co.uk

Can I obtain leaflets and posters of the palaces?
To request leaflets and posters please email groupsandtraveltrade@hrp.org.uk

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