The Front of House team at Kensington Palace

Answers to some of our visitors' most frequently asked questions.

Ticket information

How much does a ticket cost?
Kensington Palace ticket information can be found on our Tickets and prices page.

What does my admission ticket include?
Kensington Palace is not a traditional heritage experience - our approach is tradition with a twist, and we apply this to the four routes that your ticket includes: Victoria Revealed - an exhibition exploring the life and reign of one of the palace's most famous residents Queen Victoria, in her own words; the King's State Apartments which tell the grand stories of the Hanoverian court; the Queen's State Apartments which has a more modern and theatrical display to tell the story of William and Mary through to George I; and Fashion Rules Restyled: Dresses from the collections of HM The Queen, Princess Margaret and Diana, Princess of Wales.

Do you accept student ID?

We accept all valid student ID cards from anywhere in the world and students enjoy the concession price.

How can I book admission tickets?

You can book tickets by telephone, online or in person. Group bookings can also be made for parties of 15 or more people. More information and bookings.

I have a query with my online booking – where can I go for help?

Contact our booking queries team by email at Booking.Confirmations@hrp.org.uk or ring our contact centre on +44 (0)20 3166 6000.

May I book tickets in advance when booking via a promotion or offer e.g. Tesco deal tokens, ATOC 2 for 1 offers, etc?
These promotions can only be used to buy tickets on the door on the day of your visit.  Separate terms and conditions apply.  Please check the relevant websites for more details.

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Opening hours

When is Kensington Palace open for visiting?
See our palace Opening times

When is the Orangery Restaurant open?
The Orangery Restaurant opening hours are 10:00 to 18:00 in the summer (1 March to 31 October), and 10:00 to 16:00 in the winter (1 November to 28 February).

What is the best time of day for me to visit?
The middle part of the day will always be the busiest - around 11:00 to 15:00. If you prefer a quieter visit, you may prefer to be here at 10:00 when we open.

How long will it take to visit Kensington Palace?
If you were to explore all four routes and enjoy time in the shop, café and gardens, you could easily spend 2 to 3 hours visiting Kensington Palace.

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Getting to the palace

How do I get to Kensington Palace?
Find information about getting to the palace by foot, tube, car, taxi, coach or bicycle. Please note that there is no visitor vehicular access to the palace grounds from Kensington High Street, unless you are registered disabled and have booked your vehicle in advance.

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Diana, Princess of Wales

Where did Diana live? Can we see it?
Diana, Princess of Wales, like the royal residents today, lived in the private side of Kensington Palace which is not open to the public. The private side of Kensington Palace is looked after by the Royal Household and run completely separately. Historic Royal Palaces is the independent charity which runs the side of Kensington Palace open to the public. Find more information about the history of Kensington Palace.

Who lives in the palace now?
Current residents include Prince and Princess Michael of Kent, Duke and Duchess of Kent and Duke and Duchess of Gloucester; the three men are the Queen’s cousins. 

In autumn 2013 TRH The Duke and Duchess of Cambridge moved in to Princess Margaret's former apartment with their son Prince George. They have now been joined by Princess Charlotte, born 02 May 2015. Prince Harry also now lives in a separate apartment within Kensington Palace.

Some of the people who work for the Royal Household also have apartments here. Find more information about the history of Kensington Palace

Where is the Diana Fountain?

The Diana Fountain is a short walk from Kensington Palace in Hyde Park, near the Lido Café and opposite the Serpentine Gallery.

Is Diana’s wedding dress on display at Kensington Palace?
No, Diana, Princess of Wales' wedding dress is currently on display at her family home and her last resting place, Althorp House near Northampton.

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Diana: Her Fashion Story

Pre-booked / Pre-paid ticket holders - who does this include?

  • London Pass Holders
  • Those who have booked via the HRP website or Contact Centre (this includes ticket holders and those who need to collect their tickets)
  • Anyone who has pre-booked and paid but requires an additional carer ticket
  • Anyone who has purchased through a third party and has a voucher to exchange
  • HRP members and corporate members
  • National Art Fund members
  • Patrons

What are the benefits of pre-booking?

Booking your ticket in advance guarantees entry to Kensington Palace via a priority queue at a discounted rate.

Does this mean that I will be entitled to fast track entry?

Your ticket will allow you to be fast tracked into the palace, but not into the Diana: Her Fashion Story exhibition. Approximately 70% of our daily visitors who arrive do not pre-book online through our website, which means that queuing will be inevitable, especially during peak times.

What will I do upon arrival?

You will need to join the priority queue which will be clearly signposted; entry to the palace will be managed from this point by a uniformed member of staff. We will endeavour to get you through the ticket hall as quickly as possible but please be aware that if you have a voucher obtained from a third party we will need to exchange the voucher for a ticket. Anyone with a booking confirmation will also be required to exchange their confirmation for tickets.

If I arrive on the day, will I be able to purchase a ticket?

Although we try to make as many tickets available on the day as possible, we recommend you pre-book your tickets to the palace where possible as this will guarantee you entry.
We have managed to accommodate non-advanced ticket holders most days since the early opening period of the exhibition. If you are planning to purchase on the day, please wear appropriate clothing as the queuing area to the palace entrance is uncovered. Our peak times are currently 11:00 to 15:00, so we would advise that you arrive either before or after these times to minimise queuing and maximise your chance of gaining entry.

What happens if I arrive on the day and have not purchased a ticket?

Every effort will be made to ensure that as many people as possible are able to enjoy the Kensington Palace State Apartments and the Diana: Her Fashion Story Exhibition. If you haven’t pre-booked a ticket upon arrival you will need to join the queue to buy tickets, which will be clearly signposted. A member of Historic Royal Palaces staff will be on hand to advise you on queuing times.
Queuing and the visitor route

How long will I have to queue?

Queuing time will vary and on busy days (weekends, school holidays and bank holidays) queuing times will be longer. If you are queuing to collect or purchase tickets please be aware that you may have to queue outside for both palace entry and entry to the Diana: Her Fashion Story exhibition. You are advised to come prepared for the sometimes unpredictable British weather. During peak times (11.00 to 15.00), please be prepared for the possibility of longer queuing periods.
We know that queuing can be frustrating, however it is important that we manage visitor flow effectively to ensure the comfort and enjoyment of our visitors once inside the Palace. All staff will be happy to answer questions and keep you up to date with queue times.

I have queued to enter the palace, how do I get to the exhibition?

Once you have entered Kensington Palace and reached the ticket scanning point, you will be directed to follow the relevant visitor route by a member of Historic Royal Palaces staff. Due to the size of the exhibition space it will be likely that there will be a queue to get in. Part of the entry queue to the exhibition is outside but this area is covered, refreshments are available and there is seating, heaters and 2 TV screens playing a documentary about the exhibition.
The capacity within the exhibition space is closely monitored and as visitors leave, others will be permitted to enter. We would like everyone who visits to have the time and space to view all of the items on display.

What will I find when I enter the exhibition?

There are 6 rooms which contain a variety of outfits worn by Diana, Princess of Wales. In addition to some exhibition interpretation panels, there are also 13 original sketches by some of the princess’s favourite designers. Time is not limited within the exhibition so you are able to spend as long as you wish inside. Photography (without the use of a flash) is permitted, but any video recording is not. This applies to the exhibition, State Apartments and staff.


If you or a guest has mobility issues, we strongly recommend that you pre-book. If you arrive on the day and have not pre-booked, we are unable to guarantee ticket availability and you will be required to queue to purchase tickets.
There is step free access to gain entry to the exhibition which is currently external. There is covered seating available for the Diana: Her Fashion Story exhibition and fold out chairs. Upon arrival please speak to a member of staff who will be more than happy to assist you.

Can I book a time slot to visit the exhibition?

We want our visitors to enjoy the best possible experience inside the exhibition, so we do not sell timed tickets. This means that visitors can enjoy the exhibition at their leisure, and have greater flexibility in terms of arrival times at the palace.

I was going to plan other activities whilst in the areas. What would you advise?

As we are unable to specify a time you can enter the palace we strongly recommend that you are flexible on any other commitments you may have that day that requires a set time arrival time to avoid any disappointment.

The White Garden

To mark the 20th anniversary of the death of Diana, Princess of Wales, this year, in tribute to her, our gardeners have transformed the historic Sunken Garden into a White Garden. This was a garden the Princess admired when she lived at Kensington Palace, and the planting scheme has been inspired by the colours and textures of her wardrobe, on display in the palace’s exhibition. Our Spring planting is now in full bloom, and in May our gardeners will be removing this, to install a Summer garden, which will blossom throughout June, July and August.
The Sunken Garden was designed by Ernest Law to be looked at as a complete picture from the surrounding ‘Cradle Walk’ and so it is not possible to access the inside of the garden.

Future plans for the exhibition

Will the items on display change?

Some of the items on display may change. We are unable to provide any further information as any changes will be dependent upon private owners who kindly allow us to borrow their pieces. Please keep checking our website for any updates.
For conservation reasons, some of the items on display will change but exciting new objects will take their place. We will need to close the exhibition to allow for this change, so please do check our website for more information. Keep an eye on our social media channels - @HRP_Palaces and the Kensington Palace Facebook page for further information on new objects in the exhibition.

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Groups and travel trade

Do you offer discounts for groups?
We offer a range of benefits and services to groups of 15 or more people visiting the palace. Please note that travel agents/tour guides (except Blue Badge Guides) do not receive free entry. See more information for groups.

Groups visiting Diana: Her Fashion Story
Group bookings are currently limited to 2 per day (10 AM and 2 PM). On some days 4 bookings can be accommodated however the group must have booked at least seven days in advance and arrive at the time advised. The arrival time provided refers to entry to the Palace, not the Diana: Her Fashion Story exhibition.
All groups can join the priority queue to the entrance of the palace on their scheduled time of arrival but will be expected to queue for the Diana: Her Fashion Story exhibition once inside. Queue times can be up to one hour at peak times so please do allow for this in your itinerary.

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Visitor access

I need help with accessing the palace – where can I find some information?
Kensington Palace welcomes all visitors and hopes to make everyone's day out enjoyable. Kensington Palace offers accessibility for all including level access from Kensington Gardens, a lift to all floors and portable seating available to borrow.

Full information about visitor access to Kensington Palace. If you have a specific query regarding accessibility, please contact us at kensingtonpalace@hrp.org.uk.

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How do I become a member?
Join us today and one of the benefits is free and unlimited entry for a year to all the six of our Historic Royal Palaces. It is quick and easy to become a member. You can join online and by phone. Becoming a member.

What are other benefits of membership?

As well as enjoying free and unlimited access for a year to all six Historic Royal Palaces, your membership also includes great additional benefits, such as member events and opportunities to meet our own experts and special guests including authors and historians. The benefits of membership

How do I renew my membership?
You can renew your membership by phone or post. Renewing your membership

May I give membership as a gift?

Yes. Purchasing membership of Historic Royal Palaces as a gift is very easy. Giving membership as a gift.

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Education and school or colleges visits

I’d like to book a school or college visit – who do I contact?
We provide education and schools programmes across the all our palaces, including Kensington Palace. Find out more about Education activities, events and resources at the palace.

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I’d like to buy something I saw in one of your shops – is that possible?
Yes. Browse our online shop or email the details to our Retail department, who will be happy to help. Visit the online shop or email our Retail department at mailorder@hrp.org.uk.

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Hire a venue

May I hold an event, such as a wedding or conference, at Kensington Palace?
Yes. Whatever your event, this magnificent palace makes an impressive location for entertaining and functions. For more information visit Hire a venue

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Lost Property

What do I do if I lose something during my visit?
If you lose something, please contact the nearest member of staff. All lost property is held by our Reception Team.

What do I do if I realise I have left something at Kensington Palace after my visit?
Any items unclaimed by the end of the day are stored securely for three months. You may contact the Kensington Palace Reception to enquire about lost items after your visit by telephoning +44 (0)20 3166 6000. If you have any further questions, please get in touch with our Visitor Services team.

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Food and drink

Is there food and drink available to buy at Kensington Palace?
Yes we have two venues: the Palace Café which is the place for a coffee, cake or a sandwich and the more formal Orangery restaurant which provides a wider range of options focusing on light lunches and afternoon teas. Please note, the Orangery takes advance reservations via OpenTable

The Orangery and the Palace Café are located within Kensington Palace Gardens, both of which are free to enter. More information.  

May we have a picnic at the palace?

Yes, you can have a picnic in the gardens of Kensington Palace or in the surrounding park. You are welcome to use any of the benches or sit on the grass. Please note food and drink are not permitted within the confines of the buildings.

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Other enquiries (including photography and left luggage)

Will I be allowed to take photographs?
Yes, photography is allowed in Kensington Palace. Please be mindful of both the delicate fabric of the building and of other visitors. Photographs may be something for you to take home, but don't forget to take a story home with you too - ask our Explainers to tell you about the things that interest you. 

  • Photography/filming should be for personal, non commercial use only.
  • Access behind ropes or other barriers is strictly prohibited.
  • The use of tripods inside the building is not permitted unless arrangements have been made in advance with our Conservation team (to protect the floors from the tripod base so that it doesn't cause damage).
  • For conservation reasons and to ensure the comfort of our visitors, the use of selfie sticks is not permitted within the palace.
  • Tripods and selfie sticks may be used in Kensington Gardens as long as access for other visitors is not compromised.
  • The frequent use of flash is discouraged as it disrupts the enjoyment of the palace for other visitors.
  • Commercial photography, filming or sketching is not permitted except for editorial reasons with  advanced authorisation from the HRP Press Office.

Images of the palace are available for sale from our Photographic Library. Contact the Photo Library.

How long will a visit to Kensington Palace last?
It depends on the individual, but if you explore our four routes in the palace and spend time in the café, gardens and shop, you could easily spend 2 to 3 hours here.

Will I need permission to sketch inside the palace?
If you would be sketching for your own personal use, you would be welcome to do so in many areas of the palace. However, we would be grateful if you could please contact us in advance. Commercial sketching needs separate permission in advance - please Contact our Press Office on 0203 166 6166. 

Will I be able to use my mobile phone inside the palace?
No, the use of mobile telephones is prohibited within the confines of the buildings.

Can I use a drone near the palace?
Drones are not allowed in the vicinity of Kensington Palace or any of the other palaces in the care of Historic Royal Palaces.

Do you offer guided tours of the palace? 
The general Kensington Palace experience is to explore at your leisure using the new orientation leaflet, the Kensington Palace guidebook and asking questions of our Explainers who love to share their expert knowledge with you. 

We do offer special tours out of hours which need to be booked in advance - see What's on.

We also offer 'Intro Bites' and 'History Bites' every day, which are short talks by our Explainers as experts on a particular subject. These will take place in the visitor areas of the palace and there is no need to book. 

Is there be anywhere I can leave my heavy bags or my pushchair/buggy?
Yes, we have a Left Luggage & Business Reception where you can leave large bags, luggage and buggies (folded down please). Please be aware that any items deposited in the Reception area will undergo security checks before they are stored. If you wish to deposit electrical items (laptops, e-readers, ipads etc) as part of your luggage we may ask to see them working before we accept them. Please note that we cannot take pre-wrapped items into our luggage area as we are required to physically inspect any items deposited.   

Is there anywhere to change my baby?
Yes, the palace has baby-changing facilities in the Palace Café toilets and in the toilets off the Vestibule.
Is there be anything for my primary school-age child to do at the palace? 
Kensington Palace is a palace for everyone and up to six children under 16 can go free with a paying adult. We have an absorbing family trail to help you and your family discover our beautiful gardens, and there are things to play with and touch throughout the palace giving plenty for children of all ages to enjoy and opportunities to learn.

Will I be able to bring my dog with me?

No, only service dogs are allowed inside Kensington Palace and in the formal gardens. Please note that there are no facilities for dogs to be left while their owners visit the palace. 

I’m holding a fundraising event – can I get free tickets?
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

I would like to find out about the collections on display at Kensington Palace. Who do I contact?
General information is available within the History and stories and Conservation sections of our website. For specific enquiries relating to the history of the palace and collections, email curators@hrp.org.uk.

How can I find out if a specific painting is going to be on show when I visit?
The majority of the paintings on display at Kensington Palace belong to the Royal Collection. If you are coming to see a specific painting, please check that it is on public display at Kensington Palace before you visit by emailing chris.stevens@royalcollection.org.uk.

How can I contact Kensington Palace?
For our 24-hour information line about the palace, call 0844 482 7777 (from the UK) or +44 (0)20 3166 6100 (from outside the UK). Contact information for Kensington Palace. UK calls cost 5p per minute plus your phone company’s access charge.

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