Frequently asked questions about…
- Membership costs
- Membership categories
- Gift membership
- Membership upgrades
- Direct Debits
- Membership renewals
- Membership cards
- Change of address
- Gift Aid
- Visitor access
- Contact the membership team
- Becoming a patron
|Membership category||Online price||Direct Debit price**|
- applies to an adult aged 16 yrs+
- applies to two named adults aged 16 yrs+
- family of one adult and up to six children *
|Family membership (two adults)
- family of two named adults and up to six children *
* Family membership covers six names children who are 5-15 yrs only.
**Please note that you cannot set up a Direct Debit online.
How much money will I save in becoming a member?
By joining as a member, you’re immediately saving money. The cost of membership covers entry into any of the palaces from the day you join as well as any future visits. Please see the ticket prices below to see how much you would save.
If you join the membership scheme and pay by Direct Debit you will receive an extra 3 months for free and a £10 discount. Please note that this is an ongoing yearly payment and if you wish to not renew you need to let us know. The 3 months free and £10 off offer is for the first year only. Please note that you cannot set up a direct debit online. To set up a Direct Debit you must use a UK Bank Account and have a UK address.
|Unlimited access to the six palaces throughout the year||£38**||£83**|
|Tower of London||£25.00*||£63.00*|
|Hampton Court Palace||£21.00*||£51.70*|
|Kew Palace||Joint ticket with Kew Gardens||-|
|Hillsborough Castle||Adult £7.50 (house tour and garden access)||Family £20 (house tour and garden access)|
*Ticket price includes a voluntary donation.
**When you pay by Direct Debit. Please note that you cannot set up a Direct Debit online.
If you're a non-UK resident with an overseas address it is still possible to purchase a membership in exactly the same way as a UK resident. We are able to send out membership materials to international addresses but please do be aware that delivery times may be longer than to UK addresses. Please note that there is no shipping cost to deliver your membership pack and card. To set up a Direct Debit you must use a UK Bank Account and UK address.
Why do I have to pay the Kew Gardens entry fee to get to Kew Palace?
Historic Royal Palaces only manage the building and its footprint. The gardens in the immediate environs of the palace and the surrounding Kew Gardens continue to be managed by a separate organisation - the Royal Botanic Gardens, Kew. Due to the strict Gift Aid laws imposed by HMRC, we are restricted by the amount of benefits we are able to give to members and the monetary value thereof.
Historic Royal Palaces’ members will now receive 10% off the entrance fee which can be used as many times as you like, throughout the year. This covers all children in a family group whom are now subject to a charge at Kew Gardens. Instead of a voucher being sent out as in previous years, members should show their Historic Royal Palaces’ membership card at the ticket office to obtain their discount into Kew Gardens.
Can I use Tesco Vouchers?
You can only exchange your Tesco Vouchers to Tesco Days Out Tokens. You can then buy a day entry ticket to the Tower of London, Hampton Court Palace or Kensington Palace. At the end of your visit to the palace of your choice you can then upgrade the tickets towards the membership cost. Please note that Tesco Vouchers can't be used for the full cost of the membership.
How to book house tours of Hillsborough Castle and visiting the gardens
Tours of the house are free for members and need to be booked in advance. To reserve your place please call 0844 482 7799, calls cost 5p per minute plus your phone company’s access charge. To visit the gardens no booking is required, simply present your membership card at the gate on arrival.
Is the Magic Garden included in my membership?
Yes it is, please take a look at our specific Magic Garden frequently asked questions before you visit.
What are the different categories for Historic Royal Palaces membership?
Individual - £48
Joint - £73
Family group- £93 (2 named adults and their children up to a max 6, who are 5-15 years old)
Family One Adult - £61 (1 adult and their children up to a max 6, who are 5-15 years old)
Please note that there is currently an offer which entitiles you to extra 3 months for free and a £10 discount if you pay by Direct Debit. Please note that this is an ongoing yearly payment and if you wish to not renew you need to let us know. The 3 months free offer is for the first year only. Please note that you cannot set up a direct debit online.
This membership card entitles the named card holder and up to 5 children under 5 years old entry to our palaces.
This membership card entitles 2 named adults as shown on the membership card and up to 5 children under 5 years old.
Family One Adult Membership
This membership card entitles the named adult and up to 6 children (aged 5-15) on the membership card.
Family Group Membership
This membership card entitles 2 named adults and up to 6 children (aged 5-15) as shown on the membership card.
What are the age limits of the family memberships?
Up to six named children, aged 5-15 years old, are covered under the family membership scheme. Children under the age of 5 go free.
What happens when my child reaches their 5th birthday?
Any child the age of 5 years and above requires a palace ticket or can be added to a family membership. When any of your children reach their 5th birthday you will be able to upgrade your membership to a family membership and simply pay the difference. This applies to joint membership holders as well. Please notify us of this change in advance of your visit so we can update your membership and send you a new membership card.
I have a Family Membership and one of my children will shortly be approaching their 16th birthday. What should I do?
Once your child has reached their 16th birthday (Happy 16th Birthday!), they will no longer be covered by your Family Membership, but they can of course purchase their own membership which will enable them to continue to enjoy the many benefits that membership brings.
Do I have to name the second adult on the membership?
Yes, joint and family memberships have to have a named second adult and only the named members are allowed to use the membership card. It is not an open membership.
Is there a student or senior membership category?
No, we do not offer student or senior membership. If you are planning to visit frequently then you will save money by purchasing a membership.
Do you have a life membership category?
Yes, we now have two life membership categories which are Individual (£800) and Joint (£1550). Please call 020 3166 6327 for further information or email us at firstname.lastname@example.org.
Do you ever ask for ID?
Whilst this is rare, we do have the right to ask for ID and we carry out spot checks at each palace.
Why do you ask for ID?
Your membership card entitles you (and the additional named adult if you have a family or joint membership) to many benefits and discounts. This only applies to the people named on the card and account. As you have very kindly shown your support by purchasing the suitable membership for yourself, the associated benefits are available only to the named card holders. Should you have friends and/or family who wish to visit, then do please recommend that they too purchase a membership. We do not offer an open membership.
What if I forget to bring my membership card?
In order to gain entry to out sites you need to have your membership card with you. If you have any concerns about this then please contact the Membership Team who will be happy to advise. If you arrive at your chosen palace and find that you have forgotten your membership card, please make your way to the ticket office where they will be able to issue you a temporary membership ticket which will be valid for the whole day. You will be required to verify certain account details and asked to provide appropriate ID. You will be required to sign the temporary ticket. If we notice that a number of these tickets are issued against your account, then we will be in touch. Your membership card brings you the cardholder many benefits so do please take care of it.
Can I buy a gift membership?
To purchase a gift membership please call 0844 482 7788* or buy online today. Alternatively you could print a form (PDF 166KB) and then post the completed form to Freepost RTLG-EGXG-ZGBC, Historic Royal Palaces, Hampton Court Palace, Apartment 38, East Molesey, Surrey, KT8 9BR.
Please note that we cannot set up Direct Debits for gift memberships.
We will post you (the buyer) a gift membership pack which you can then present to the recipient. The gift membership pack includes a gift redemption card and voucher that will need to be completed and returned to us by the recipient. Alternatively the redemption card and voucher can be handed in at the ticket office at any of the palaces by the recipient when they wish to start their twelve months of membership.
Please note that it takes up to 10 days to process and post gift memberships.
*Calls cost 5p per minute plus your phone company's access charge.
Can I use the tickets I have bought to upgrade to a membership?
You can upgrade your day entry ticket(s) towards a Membership on the same day of your visit. A valid ticket must be produced to be able to complete the upgrade. If you missed the opportunity of upgrading on the day of your visit at the palace you visited then you can send your membership form and tickets, along with payment, to address below within a maximum of two weeks.
Please note that only day entry tickets bought directly from Historic Royal Palaces can be used to upgrade towards a membership. Tickets for palace events cannot be used.
Please send your completed form (PDF 2240KB) (including payment minus the ticket amount) to, Freepost RTLG-EGXG-ZGBC, Historic Royal Palaces, Hampton Court Palace, Apartment 38, East Molesey, Surrey, KT8 9BR.
How many tickets can I upgrade towards each category of membership?
Individual – 1 adult day ticket
Joint – 2 adult tickets
Family – 2 adults and up to 3 children’s tickets
Family one adult – 1 adult ticket and up to 3 children’s tickets
Pay by annual Direct Debit for the first time and as well as saving £10 you will get 3 months FREE membership! Making your membership even better value for money! Please note that our extra 3 months free and £10 off offer is for members paying by direct debit for the first year only.
To purchase membership by direct debit, complete the mandate on our joining form (PDF 2240KB).
To renew membership by direct debit, complete the mandate on our renewal form (PDF 109KB).
The Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit Historic Royal Palaces will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Historic Royal Palces to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by Historic Royal Palaces or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when Historic Royal Palaces asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
How can I renew my membership?
Choose to pay by annual Direct Debit for the first time and as well as saving £10 you will get 3 months FREE membership! Making your membership even better value for money!
Please note that this offer is for members paying by direct debit for the first year only.
Don’t forget to upgrade or downgrade your membership category if necessary to cover the members under your membership. Children age 5-15 must be registered as members under family group or family one adult categories. Children age 16 or over at the time of renewal require their own individual membership. If you have any queries regarding your membership category please call the membership department on +44 (0) 203 166 6327.
I have lost my card - please can I have another?
Please either call us on +44 (0) 203 166 6327 or email us at email@example.com with your membership number, surname or post code and we will print a new card and send it as soon as possible.
If you have lost your card and are planning to visit today or in the next few days, upon arrival please make your way to the ticket office. Upon verifying some account details, the team will be able to issue you with a new card. Please be aware that you previous card will be invalid. Should you find it, please destroy as entry with the invalid card will not be permitted.
I joined online but I would like to start visiting straightaway, what shall I do?
If you joined the membership scheme online then you should have received a confirmation email. We will post your permanent card and membership pack within 28 days. If you plan to visit one of the palaces before you receive your permanent card, your confirmation email will give you full access to all five palaces. Just bring it with you, along with the credit/debit card used to purchase your membership, and we will give you a temporary membership card that is valid for one day.
I posted in my membership application and haven’t heard back yet, what shall I do?
If you posted in your membership form recently and haven’t heard back from us it is likely that it’s still being processed. It can take up to 28 days to post your permanent card and membership pack. If you plan to visit one of the palaces before you receive your permanent card, please either telephone us on +44 (0) 203 166 6327 or email us at firstname.lastname@example.org to check the status of your application. We can then let you know what your membership number is so you can collect a temporary membership card that is valid for one day from the first palace you choose to visit.
Does my membership card allow me to skip the queues?
Your membership enables you to skip the long ticket queues and head straight to the palace entrance with your membership card. Please note that there might sometimes be queues that you'll need to join at the palace entrances whilst the security teams check bags, tickets and membership cards. The palace staff work hard to ensure that these queues move very quickly. Please also take note that there may also be queues to get into popular exhibitions at each of the palace, for example the Crown Jewels at the Tower of London.
How can I update you of my change my address?
Please either call +44 (0) 203 166 6327 or email us at email@example.com along with your membership number, surname. Alternatively, please confirm your change of address by post Historic Royal Palaces, Hampton Court Palace, Apartment 38, East Molesey, Surrey, KT8 9BR.
What is Gift Aid?
If you are a basic or higher rate UK taxpayer, the Gift Aid Scheme allows Historic Royal Palaces to reclaim a further 25p on every £1 of your membership. This really boosts our income – and doesn’t cost you a single penny extra!
I need help with accessing the palaces. Where can I find some information?
Historic Royal Palaces welcomes all visitors and hopes to make everyone's day out enjoyable.
Information about visitor access at the Tower of London
Please call us on our membership telephone number on 020 3166 6327 or email us at firstname.lastname@example.org. Alternatively, you can also write to us at: Historic Royal Palaces, Hampton Court Palace, Apartment 38, East Molesey, Surrey, KT8 9BR.
How can I make a donation?
If you’d like to make an individual donation, thank you. Please give as much, or as little as you like, and don’t forget to sign your Gift Aid Declaration. There are many projects that represent Historic Royal Palaces’ key principles of Guardianship, Discovery, Showmanship and Independence and these would not have been possible without support from individuals. Make a donation now
How can I find out about becoming a patron?
Annual support from patrons is invaluable in helping to ensure that we can give the palaces the care they deserve. Patrons of Historic Royal Palaces receive a number of exclusive benefits including unrestricted access to the palaces, invitations to openings, newsletters and much more. More information on becoming a patron >
If we have not covered a query that you have, then please either call us on +44 0203 166 6327 or email us at email@example.com.
Alternatively, please try any of the individual palace FAQ links below to see if they might help.