Frequently asked questions about…
Group ticket information
Getting to the palaces
Guided tours and audio guides
Food and drink
Images and sales literature
What is the minimum number to get a group ticket?
The minimum number is 15 paying visitors for the Tower of London, Hampton Court Palace, Banqueting House and Kensington Palace. It is only 10 for Kew Palace.
How much do group ticket cost?
Click on the following links for group rates for Tower of London, Hampton Court Palace, Banqueting House, Kensington Palace, Kew Palace.
Do I have to have the minimum number all of the same ticket type?
No, you do not. You can mix and match adult, child and concession tickets/rates.
Do you offer complimentary entry to teachers and tour leaders?
We only offer complimentary entry to London licensed guides and coach drivers when accompanying a group.
Do I have to pre-book a time slot for my group?
We recommend that you book a time slot for your groups to Kensington Palace, Kew Palace and Banqueting House. You do not have to pay in advance unless you wish so. Pre- bookings are not requested at the Tower of London or Hampton Court Palace.
Do I have to pre-pay for my group visit?
No, you do not have to. You can pay on the day of the visit, unless you wish to pre-pay for your group.In this last case you should call our Contact Centre on 0844 482 7770 or +44 203 166 6000 if you are calling from abroad. There is a different telephone number for Kew Palace, which allows you to book both the Royal Botanic Gardens of Kew and Kew Palace: +44 2083325648.
Is there a booking fee?
When you book through the Historic Royal Palaces' group booking line, you will be charged a total £2.00 booking fee for the group.
Where do I pay for my group on the day?
We have dedicated group box offices at the Tower of London and Hampton Court Palace where you can pay for your group. In Kensington Palace, Banqueting House and Kew Palace you can buy tickets at the ticketing desks.
Where do I collect tickets for my group on the day?
You can collect them at the palaces on the day of the visit - the group ticket booth at the Tower of London and Hampton Court Palace or the ticketing desks at the other palaces.
Where do my group go on arrival at the palaces if they have tickets already?
The group should go straight to the palace entrance. At the Tower of London this will be the Middle Draw Bridge for groups.
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Is there coach parking at the palaces and how much does it cost?
There are coach car parks at the
Tower of London and
Hampton Court Palace. You can park in Kew Road for
Kew Palace, along the Victoria Embankment for the
Banqueting House, and on Bayswater Road for
Kensington Palace.
Can a group reach the palaces by public transport?
Yes, all palaces can be reached by public transport.
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Can I book a guided tour?
We offer guided tours at Hampton Court Palace and Kew Palace. Early morning breakfast tours of Kensington Palace are also available.
Do you offer guided tours in foreign languages?
We offer guided tours in foreign languages at Hampton Court Palace. For the other palaces you should book a guide directly. Please see www.blue-badge-guides.com or www.touristguides.org.uk.
Can I book a Yeoman Warder tour?
Yeoman Warder tours are public tours and they can not be pre-booked for groups.
Do you have audioguides? How much do they cost?
We offer free of charge audio guides at the Banqueting House and Hampton Court Palace. There is a charge for audio guides at the Tower of London.
What languages are the audioguides available in?
Tower of London:
English, French, German, Italian, Dutch, Spanish, Portugese, Japanese, Korean, Mandarin and Russian.
Hampton Court Palace:
English, French, German, Dutch, Italian, Japanese, Spanish, Russian and Korean.
Banqueting House:
English, German, French, Italian, Spanish and Japanese.
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Is there catering available on site?
Catering facilities are available at the Tower of London, Hampton Court Palace, Kensington Palace and on the Royal Botanic Gardens of Kew, where Kew Palace is located.
Do I have to pre-book group catering?
It is possible to book meal vouchers at the Tower of London and Hampton Court Palace.
You can also pre-book a group at the Orangery of Kensington Palace.
What is the price of an afternoon tea?
The price for an afternoon tea starts from £4.95 per person.
Can I book a table in the Orangery?
You can book tables for groups of ten or more.
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Where can I get images of the palaces to promote my tours?
You can download images registering from free to: http://hrp.newsteam.co.uk or follow the link https://hrp-ftp1.iweb-ftp.co.uk/ username hrp-travel, p.word traveltrade
Can I obtain leaflets and posters of the palaces?
To request leaflets and posters please email groupsandtraveltrade@hrp.org.uk
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