We have developed a Performance Framework which defines how all our employees should behave at work. These qualities and behaviours are essential for the successful delivery of our Cause and principles.
Ensures every customer (external or internal) feels delighted with their contact with HRP, and the quality of the personal experience they receive.
Manages self and others effectively through planning, organising and anticipating problems ahead.
Delivers work on time and to the high standards required, by taking ownership for outcomes, demonstrating pride in their achievement.
Explores and tries fresh, novel ways of doing things that are in keeping with HRP’s Cause and add real value to our organisation.
Continually develops expertise in key areas of the role, to ensure delivery of high quality work.
Has an in-depth understanding of the organisation, so that all actions taken help achieve the best outcomes for HRP.
Views HRP as a single, united team. Works collaboratively with colleagues across functional and geographical boundaries to ensure the success of HRP.
Supports, guides, and directs people so they feel valued, inspired and empowered to succeed in achieving their objectives.