Palace of Stardust Frequently Asked Questions

Booking and tickets

Do I need to book in advance?
Pre-booking is advised for all members and non-members, as we expect high demand and have limited capacity.

Is this included in my palace tickets?
No, The Palace of Stardust is a separate experience which needs a separate ticket that can be purchased by here

Do I need to book a ticket for children under five years?
Children aged under five go free and do not need a ticket.

What if I’m late for my timeslot?
We cannot guarantee entry if you arrive late, so please plan your journey carefully as timeslot capacity is planned and managed for visitor safety.

The admissions team will try to admit you on the next available slot, but if timeslots on the day are fully booked, it may not be possible. 

Can I change the date/ time on my booking?
Please be sure that you have chosen the right entry date and time slot at the time of making your booking, as we are not able to offer exchanges or refunds once tickets have been purchased. 

What if the trail is closed or cancelled?
This is an outdoor event and may be affected by the weather. The event will go ahead if the weather is poor as long as there is no risk to our visitors, staff or the Palace. Refunds and amendments will not be offered in the event of inclement weather if the experience continues as planned. 

If we have to cancel due to safety concerns, visitors will be offered an exchange, subject to availability, or refund. We will contact all ticket holders with as much notice as possible.  Please be aware that cancellations may occur on the day of your visit for reasons beyond Historic Royal Palace’s control.

Do I need a printed ticket?
Contactless ticket scanning will take place at the main entrance. Please have your tickets ready to scan from your mobile device or an A4 print-out. 

Is the Ice Rink included with this ticket?
No, the Ice Rink is a separately ticketed event. You can find more information and buy your tickets here.

Getting here

See our Getting here page for information on how to travel to Hampton Court Palace.

The Experience

How long is the trail?
The trail route is about 900 metres long, or just over half a mile. Allow between 30 minutes and an hour to make your way around the route.

Is this a Christmas event?
The Palace of Stardust is a festive experience and areas of the palace will be dressed for the holidays, including a beautifully decorated 20-foot Christmas tree. The trail itself is not Christmas-themed, but it is an enchanting family-friendly experience inspired by a unique and beautiful feature of the Hampton Court; the Tudor astronomical clock. Expect themes from the planets, moon and stars to tides, time and shadows.

Can I leave the palace and re-enter the trail?
The route of the experience is planned and you can walk through once with your ticket. Timeslot capacity and visitor flow is planned and managed for visitor safety, so exit and re-entry is not possible.

Will I need to queue?
If the experience is fully booked, we may need to implement some queues or limit dwell time to manage the flow of visitors and ensure the best experience for all.

What should I bring and wear?
The trail is outdoors, passing briefly through covered areas between courtyards. The historic cobbled courtyards and gravelled garden route can be uneven underfoot, so be sure to wear suitable waterproof clothing and footwear. Umbrellas are allowed and young children may be brought in pushchairs.
Lighting will be low level in many areas so you might like to bring a torch. No naked flames (e.g. candles lanterns) are allowed.

Can I bring my dog?
Dogs are not permitted unless they are assistance dogs. We welcome all registered assistance dogs, even those in training. Please bring the dog’s 'Assistance Dog’s (UK)’ identification book (or the appropriate international equivalent) with you.

Can I take photographs?
You’re welcome to take photographs for personal use while visiting us (with the exception of engagement or wedding photographs). Please feel free to take photos along the trail but do be aware of others.

Are refreshments available?
To protect the historic courtyards, you are not able to eat or drink inside the Palace.
You are able buy festive food and drink at the ice rink before you enter the Palace, as well as on the trail when you emerge into the gardens.

Are there baby-changing facilities?
There are toilets in Base Court, the Wilderness and temporary toilets at the East Front. Base Court and Wilderness toilets have baby-changing facilities.

Can I smoke onsite?
No-one is allowed to smoke or vape anywhere on our sites for the safety of our historic spaces.

What Covid protection measures will be in place?
We take the current situation with Covid-19 very seriously and have endeavoured to implement several measures to keep visitors safe in line with government guidelines. We will provide more detailed information nearer to the date and require all our visitors to adhere to local government regulations. For the latest Covid information, check the Government website.

Access

Is the trail wheelchair-accessible?
The trail is step-free and broadly level and about 900 meters (or a little over half a mile) long. The historic courtyards have some uneven surfaces, either smooth and well-worn or cobbled. There is gravel on part of the route in the gardens.

Are you offering a free carer / companion ticket?
Visitors with disabilities are entitled to bring an accompanying carer free of charge. These complimentary carer tickets can only be obtained on the day of your visit upon presentation of proof of need (such as a PIP letter, copy of Blue Badge, Disabled Travel Pass, etc).

Is there accessible parking?
There are 9 allocated parking bays for visitors with access needs in the on-site car park. Parking is currently free for Blue Badge holders in all spaces.

Are there accessible toilet facilities?
There are toilets in Base Court, the Wilderness and temporary toilets at the East Front. Base Court and Wilderness toilets have disabled access.

Are there any flashing or strobe lights on the trail?
The experience will include no flashing or strobe lights.

Is there seating along the trail?
There are some benches along the trail. The longest stretch without seating is around 300 metres.

Is there an accessible guided tour option?
The trail is self-led, but our friendly and knowledgeable staff and volunteers along the route will be happy to answer questions and tell you more about the displays, the astronomical clock and our amazing palace!
If you have specific access needs please email our team at [email protected] and we will do our best to help you.

Members

I’m a member, do I need my membership card?
Yes, please make sure you have your valid, signed membership card with you as well as you pre-booked tickets.

As a member, can I bring guests?
The membership discount can only be used for members covered by your membership. If you are bringing guests not named on your membership card they will need to purchase a ticket, or can get the tickets by joining as members themselves.

Is there a family member ticket?
Members benefit from 50% off standard child and adult tickets prices, and can purchase the relevant number of tickets for their party.

Security

We have safety measures in place at all our sites. Please keep your party together, ensure children don’t wander into the areas of the gardens, and don’t leave any belongings unattended.

If you see anything suspicious or any persons acting suspiciously, please tell the nearest member of staff immediately. 

Contact

For any other queries, please visit our Contact us page