On sold-out days there will be a limited number of general admission tickets available for purchase on-site

Diana: Her Fashion Story FAQs

Advance ticket holders

Who is deemed to be an 'advance ticket holder'?

  • Visitors who have booked tickets for Kensington Palace via the Historic Royal Palaces website or Contact Centre (including collect on-site tickets).
  • Historic Royal Palaces members, corporate members and Patrons.
  • Visitors who have pre-booked and paid but require an additional carer ticket.
  • Visitors who have purchased through a third party and have a voucher to exchange.
  • London Pass Holders.
  • National Art Fund members.

What are the benefits of pre-booking?
Booking your ticket in advance guarantees entry to Kensington Palace via a priority queue. With security checks in place there may still be queues of up to one hour to enter the palace (before the ticket office), and queues regularly form within the palace for the Diana: Her Fashion Story exhibition.

Does this mean that I will be entitled to fast track entry?
Your advance ticket will allow you “priority entrance” to the palace ahead of those purchasing tickets on the day, but this is often still subject to queuing. Any queue that forms inside the palace is not prioritised by ticket type; everyone joins the back of the queue once arriving at the exhibition. Approximately 70% of our daily visitors do not have advance tickets, which means that queuing will be inevitable, especially during peak times.

What will I do upon arrival?
Those with advance tickets can join the signposted priority queue. Once inside the palace/ticketing hall please follow instruction from uniformed staff. We will endeavour to get you into the palace as quickly as possible. If you have a third party voucher or booking confirmation, it needs exchanging to a ticket.

Does my ticket include access to the Diana: Her Fashion Story exhibition?
All Kensington Palace admission tickets include access to all exhibitions on the date of visit. Valid third party vouchers include access to all exhibitions but they are subject to the third party company's terms and conditions, please directly contact the company you booked with if you have any concerns regarding your booking or if your voucher has expired. 

Kensington Palace tickets and prices

Purchasing tickets on the day

If I arrive on the day, can I purchase tickets on-site?
On sold-out days there will be a limited number of general admission tickets available for purchase on-site. If you are planning to purchase on the day, please wear appropriate clothing as the queuing area to the palace entrance is uncovered. 

How likely is it that I will get admission?
If you are prepared to queue, there's a very high likelihood you will be able to purchase tickets on your preferred day of visit. In recent months we have managed to accommodate all visitors to Kensington Palace. 

How does the queuing system work for purchasing on the day?
If you do not have an advance ticket upon arrival, you will need to join the signposted walk-up queue to buy tickets. A member of Historic Royal Palaces staff will be on hand to advise you on queuing times. The queue length will vary on any given day, with peak times usually between 10:00 and 14:00. All visitors with pre-purchased tickets will get priority entrance into Kensington Palace via an alternate queue.  

Other FAQ's

Queuing and the visitor route

How long will I have to queue?
We know queuing can be frustrating; however, it is important we manage visitor flow effectively to ensure the comfort and enjoyment of our visitors once inside the palace. The length of the queue varies each day. Staff will be happy to answer questions and keep you up to date with queue times.

I have queued to enter the palace, how to I get to the Diana: Her Fashion Story Exhibition?
Due to the size of the exhibition gallery, it is likely there will be an additional queue to gain admission. At peak times, the queue may extend to an external covered area (there is seating available here if needed). The number of visitors within the space is monitored throughout the day, with staff allowing guests into the gallery once others have exited. The capacity level is set to ensure everyone has the time and space to view all of the items on display.

What will I find when I enter the exhibition?
There are six rooms containing a variety of outfits worn by Diana, Princess of Wales. There are also interpretation panels, photographs and original sketches by some of the princess’s favourite designers. Photography (without the use of a flash) is permitted throughout the palace, but any video recording, or the use of tripods or selfie-sticks are not.

Group Bookings

Group bookings are currently limited to two per weekend day (10:00 and 14:00), on weekdays four bookings can be accommodated on a first-come first-served booking basis. A group can have a maximum of 50 people. Your group must be present and ready to enter the palace at the time of your booking to ensure admission. The arrival time provided refers to entry to the palace, not the exhibition.

Accessibility

If a member of your party has access requirements, we strongly recommend you secure advance tickets, as if you are purchasing tickets on the day you will be required to join the walk-up queue. There is step free access to all of our exhibition spaces. There is covered seating available for the Diana: Her Fashion Story exhibition if an external queue is in process, and fold out chairs are available for use upon request. Upon arrival, please speak to a member of staff who will be more than happy to assist you. For health & safety reasons, we are only able to accommodate up to six wheelchair users in the King’s and Queen’s apartments at any one time.

Timed tickets

Can I book a time slot to visit the exhibition?
We do not have time slots for individual visits to Kensington Palace or the Diana: Her Fashion Story exhibition. Groups of 15-50 people are assigned a time slot for entrance into the palace upon securing a group booking. You are able to spend as long as you would like within the exhibition, but please note our opening times prior to your arrival. 

Future plans for the Diana exhibition

Will the items on display change?
For conservation reasons, some of the items on display may change but exciting new objects will take their place. We are unable to provide any further information as any changes will be dependent upon private owners who kindly allow us to borrow their pieces. On occasion we will need to close the exhibition to allow for this change or for essential maintenance of the gallery, any closures will be announced on our opening times page. 

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