Welcome as a member

Unlimited adventures await

Unlimited adventures await

Using your Historic Royal Palaces membership

Welcome as a member of Historic Royal Palaces. Here you can find the answers to those questions most frequently asked by our new members, and if we have forgotten anything, please contact us ahead of your visit. We look forward to seeing you soon. 

Child standing at a decorative railing looking over the Long Water on a sunny day

When will I receive my membership card?

We are sure you will want to start planning your adventures right away. It can take up to 28 days to post your membership card. If you intend to visit us before you receive it, please contact us to check the status of your application so that we can advise you of your membership number.  

Female Admissions staff member is shown handing a leaflet to a female customer.

How do I book my member ticket?

Our staff are ready and waiting to give you a royal welcome. Pre-booking your free entrance ticket is essential. As a member you can book using the member login and entering your membership number and surname.

What is my membership number?

Your membership number will appear on your membership card and our postal communications with you.

If you have purchased your membership online, please note that the number quoted upon purchase is your booking reference, not your membership number.

To obtain your membership number before your membership card arrives, please contact us quoting the booking reference on your confirmation of purchase email. We will endeavour to provide this for you as soon as possible.

If purchasing a membership at the weekend, please note that your membership number cannot be generated until the next working day.

A young couple walking across the stone-flagged South Terrace in front of the South Façade of Hillsborough Castle. Other visitors can be seen in the background. The sun is shining and a blue sky hangs above. Purple lavender is just visible in the foreground.

Access all eras

You hold the keys to the Tower of London, Hampton Court Palace, Kensington Palace, Kew Palace and Hillsborough Castle and Gardens; where the gates are now open and unlimited adventures await.

A family of two women, a boy and a girl relax and chat by the water in the Great Fountain Garden at Hampton Court Palace. The baroque East Front can be seen in the background

Member discounts and exclusives

The third coin in The Tower of London collection from The Royal Mint. This coin features the Beefeaters of the Tower of London, more formally known as the Yeoman of the Guard.
  • How can I apply my Historic Royal Palaces membership when booking to visit Kew Palace and Kew Gardens

    As a member you benefit from a 10% discount on admission into Kew Gardens, in which Kew Palace is situated. This allows you to visit the wonderful Kew Palace, Queen Charlotte's Cottage and the Great Pagoda during their seasonal opening hours, as well as access to Kew Gardens.

    To buy discounted tickets, please follow these steps:

    1. Please visit Royal Botanic Gardens Kew
    2. Click on ‘Book tickets’, then ‘Book your time slot’
    3. Select 'All Other Visitors'
    4. Select the date and time you would like to visit
    5. Enter your Historic Royal Palaces members-only discount code when the promotional code box is offered, which will provide you with the option to purchase tickets for a discounted rate. 

    To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record. 

    Please note that discounted tickets may only be purchased for those named on the Historic Royal Palaces membership, and don't forget to take your membership card along with you when you visit.

     

     

     

     

  • Where can I buy gifts and souvenirs?

    We have a wide range of gifts and souvenirs available for you to purchase from our shops onsite and online

    As a member you benefit from a 10% membership discount in our shops* - simply present your membership card upon purchase, or enter your members-only discount code at checkout. 

    To confirm your members-only discount code please contact us providing your membership number. If awaiting your membership card, please alternatively provide your email address so that we may locate your membership record. 

    * Exclusions apply

We present the past, you take it forward

As an independent charity, your membership will make a real difference to us at a time when we really need financial support, thank you.