Beyond the Deepening Shadow: FAQs

Do I have to buy a ticket to view this installation?

Beyond the Deepening Shadow will be free to view from Tower Hill and the Tower concourse, next to Tower Hill station. 

How long does the experience last?

We expect your experience to take 40-50 minutes in total. This includes approximately 20 minutes for security checks, a health and safety briefing and entry.

It also includes the walk around the Tower Moat which may take around 20-30 minutes, along the 900-metre walkway.

Do I have to arrive at the start of my time-slot?

We recommend arriving 10-15 minutes before your designated time-slot.

Due to the high number of people attending this installation, we will not be able to accommodate latecomers.

Are there any age restrictions?

Due to the nature of the installation, we cannot permit children under the age of 11 years to enter the Moat.

All children aged 11-15 years must be accompanied by an adult. We reserve the right to refuse admission if children are unattended.

If you would like to attend with a child under the age of 11, you will be able to view the installation from Tower Hill free of charge — this area can be accessed by visitors of all ages.

How do I pre-book a carer ticket?

If you require a carer ticket and have already booked your ticket online, please email [email protected] with your booking reference number and we will post a carer ticket to you.

Please note that tickets have now sold out for this event. We can only issue a carer ticket if you already have at least one ticket booked.

When using a carer ticket you may be asked to provide proof of disability at the ticket check point in order to gain admittance.

How will I receive my tickets?

Tickets will be posted to you in advance or can be collected on the night of the event if booked within seven days of the event. Please allow extra time if collecting your tickets as latecomers cannot be accommodated.

Can I visit the Tower of London grounds at the same time?

Tickets to Beyond the Deepening Shadow have now sold out and are for entry to the Moat only. However, there are two ticketing options if you wish to see the other public areas of the Tower of London during your visit:

• A day admission ticket gives all-day access to public areas of the Tower of London, including the iconic Yeoman Warder tours, the Crown Jewels, White Tower, Bloody Tower and battlements.
• An admission ticket for entry after 15:00* gives access to the public areas of the Tower of London between 15:00 and 16:30 (last admission 16:00) on the day of your visit. You will have the chance to explore the public areas of the Tower, including the Crown Jewels, White Tower, Bloody Tower and battlements. Please note, there are no Yeoman Warder tours during these hours.

Both of these ticketing options are separate to your The Tower Remembers ticket.

Buy tickets to the Tower of London here.

*Available for visits between 04 and 11 November 2018. Tickets must be booked online in advance.

Do I have to arrive at the start of my time-slot?

We recommend arriving 10-15 minutes before your designated time-slot.

Due to the high number of people attending this installation, we will not be able to accommodate latecomers.

Is there disabled ticket access to the Moat?

Yes, the route through the installation is a step-free path that is approximately 900 metres long and covered with trakway. It has been designed to be accessible for all visitors and will have a ramp at the entrance and exit for easy accessibility.

What should I wear?

Please dress for the weather and wear appropriate footwear for the walk around the Moat.

Due to the nature of the installation, the following items will not be permitted into the Moat:

• Umbrellas
• Roller bags or luggage

We also ask that you avoid high visibility clothing and items with lights.

Can I bring a bag with me?

Yes, handbags and backpacks are permitted, however they will be subject to a security check on entrance.

Due to the nature of the installation, no roller bags or suitcases will be allowed into the Moat and there will not be any opportunities to leave luggage.

Can I take pictures?

Yes, but we ask that you do not use a flash or tripod. We also request that you are respectful of other visitors and the commemorative nature of the installation.

What if it rains?

This is an outdoor event and the installation will be open to the elements. The event will be held in rain or poor weather and will only be cancelled in the event of extreme weather that could cause a safety risk.

Can I bring my dog?

Assistance dogs will be admitted to the installation however no other animals will be permitted.

Can I bring food or drinks?

There will be small catering outlets on the Tower Wharf near the entrance to the installation where you can buy hot and cold drinks and snacks.

You may bring a small bottle of water into the Moat however, no food or alcoholic drinks will be permitted.

What theatrical effects and sounds will be used?

The installation will include torches with naked flames, event lighting (but no strobe-lighting) and atmospheric haze.

There will be no battlefield sounds included in the sound installation.

Can I smoke/vape?

No, both smoking and vaping are strictly prohibited inside the Tower of London and Moat.

Can I buy a flame?

We will not be selling any of the flames as they burn out at the end of each evening.

If you would like to purchase a memento to remember your visit, we have a range of products available at our on-site shops.

I'm visually impaired and would like to experience the installation. What do you suggest?

You can reserve a place on one of our audio described sessions for visually impaired visitors. Please book a ticket through our Contact Centre (0345 200 1918). These will be taking place on the 06 and 07 November at 18:00 and 19:00. You will be asked to meet your guide 30 minutes before your timeslot.

Transcripts of the Yeoman Warder introductions at the start of each time slot will be available with large-print versions.

Will there be any provision for BSL users?

There will be a BSL interpreter on site on the 09 November who will be signing introductions for the 18:00 and 19:00 sessions. If you would like to reserve a place, please book a ticket through our Contact Centre (0345 200 1918 or textphone 18001 020 3166 6000). You will be asked to meet 30 minutes before your timeslot.

During time slots when there is no interpreter, transcripts (small and large print) will be available for the Yeoman Warder introductions at the start of each time slot.

I have a hidden disability. Do you have anything in place to help?

We have lanyards available if you would like to discreetly alert event staff to the fact that you may need extra time, help, or assistance. Please ask a member of staff at the Group Tickets desk on Tower Hill before you have your ticket checked.

I have Autism and would like some more information about the installation to help me plan my visit. Where can I get this?

Please email [email protected] and we will send through a pdf document with more information. You can also call our Contact Centre and they will be able to give you any advice you might need.

Will there be accessible facilities for the event?

Yes, we will have toilet facilities for disabled visitors to the installation. These will be located in the moat. Please ask a member of staff if you need help finding these.

A Changing Places toilet will also be available at Petty Wales on Tower Hill on the event dates. Please ask any member of staff if you require access.

There are also public disabled toilets on Tower Hill, which are open 24 hours a day and operated using a RADAR key. 

What’s the best accessible route to get to the Tower?

Please download our Getting Here guide for travel details. Please note that local tube stations may be affected during these dates. Please check tfl.gov.uk closer to the date.

London Underground and DLR

Tower Hill station (District and Circle line) will be closed on 04 November 2018. There are also planned closures on the Circle and District lines on this date.

Tower Hill station will be extremely busy between 05-11 November 2018.

There are planned strikes on the Piccadilly, Central and Waterloo & City lines on 07 and 08 November 2018.

You are advised to use the following alternative stations, which are all a 10-15 minute walk from the Tower:

• Aldgate East (District and Hammersmith and City lines)
• Aldgate (Metropolitan, Circle and Hammersmith and City lines)
• Monument (Circle, District and Northern lines)
• London Bridge (Jubilee and Northern line and National Rail lines)
• Tower Gateway (DLR): extremely busy during the World Travel Market on 05-07 November
• Bank (Central line): extremely busy during the World Travel Market on 05-07 November

For more information and to plan your journey, please visit the TfL website at: tfl.gov.uk/tower-remembers.

Overground

The nearest stations to the Tower are Fenchurch Street (5 minute walk) or London Bridge (15 minute walk).

Buses

You can use bus routes 15, 42, 78, 100 and RV1 to reach the Tower of London. These routes stop within 5-10 minutes walking distance of the Tower.

Please note that during the planned Tube strike on 07 and 08 November these buses are likely to be extremely busy. Diversions will be in place in central London during the weekend of 10-11 November.

To plan your journey, please visit the TfL Journey Planner website: tfl.gov.uk/plan-a-journey.

For up to date information on bus services follow @TfLBusAlerts on Twitter.

By car

Roads around the Tower of London will remain open. However, roads are expected to be busy and there is no parking at the Tower of London. You are advised to seek alternative ways of getting to the event.

Road closures and diversions will be in place due to the Lord Mayor’s Show and Remembrance Day events especially around City of London and Westminster. You are advised to check before you travel and leave more time for your journey.

Check the latest information on London roads and closures before you travel at tfl.gov.uk/traffic/status and follow @TfLTrafficNews.

Coaches

Passengers should check with their operator. Coaches should use the Tower Hill coach park on Lower Thames Street to set down and pick up.

Cycling

Cycle Superhighway 3 will remain open throughout. For docking station availability, please use TfL’s live map here.

River services

River services will be running as normal. River Bus services are operated by MBNA Thames Clippers.

MBNA Thames Clippers offer a fast and frequent service with departures from major London piers every 20 minutes. Other routes vary so check routes and timetables before you travel. For up to date information on TfL’s London River Services follow @TfLRiver.

How can I volunteer at this event?

Due to a very high number of volunteer applications for Beyond the Deepening Shadow: The Tower Remembers, we have now filled all of our available places.

To be notified of other future volunteering vacancies, please register your interest here.

Beyond the Deepening Shadow: The Tower Remembers was commissioned with generous support from the City of London Corporation, The Cadogan Charity, The Charles Wolfson Charitable Trust, The Gosling Foundation, Marsh Ltd, Bowers & Wilkins, The Fishmongers' Company, and a number of livery companies and other generous donors.