Accessibility

Accessibility

Lady in wheelchair in front of the West Gate, Hampton Court Palace

Hampton Court Palace welcomes all visitors and hopes to make everyone's day out enjoyable.

Hampton Court is very large! Visitors wishing to see all of the interiors and a bit of the gardens will travel over two miles. 

All our staff are happy to help - please ask if you have any special requirements.

Nine disabled car parking spaces are available on site on a first come, first served basis. 12-seater minibuses may also, just, fit into them. Anything larger should park on Hampton Court Green.

Parking is currently free for blue badge holders. On arrival, please show your blue badge to the staff to gain free entry to the car park.

There are accessible toilet facilities in Base Court, Fountain Court, on the first floor, in the Wilderness Garden and the Tiltyard Cafe.

Visitors with disabilities are admitted at the standard rate but an accompanying carer, personal assistant or a companion is given free entry. Please notify the admissions staff when purchasing your tickets.  

Guide, assistance or service dogs are all welcome.


Visitor information in British Sign Language

For information on access, admission tickets, getting to Hampton Court Palace, opening times and events at the palace, please view our video:

Video: Visitor information on Hampton Court Palace in British Sign Language

British Sign Language Tours

Discover more with our British Sign Language interpreter guide and Deaf BSL-user guide by visiting on one of our selected dates when they will be at the palace. More information on sign language tours

Our Deaf guide is an Institute of Tourist Guiding Level 2 Hampton Court Palace qualified BSL guide. This is a first for both Historic Royal Palaces and the ITG. You can book a private guided tour of Hampton Court in British Sign Language (for which there is an additional cost). More information on private guided tours.


Visitors with mobility needs

Hampton Court Palace is an historic building and, therefore, has uneven surfaces. However, many of the staircases are wide and shallow (having been built for William III who was asthmatic). Most of the routes within the palace are accessible to visitors unable to climb stairs as there is a lift to take visitors to the State Apartments on the first floor. Please ask a warder for assistance.

  • A limited number of manual wheelchairs are available for use within the palace. Wheelchairs are available on a first come, first served basis and cannot be booked in advance.
  • Three single-person scooters are available for use in the gardens only, again on a first come, first served basis and they cannot be booked in advance.
  • There are places to sit inside the building - either benches or window seats.
  • Three of the four shops are accessible to wheelchair users: the Barrack Block Shop and the Garden Shop, and the Tudor Kitchens Shop when visited via the Information Centre.
  • We also have a powered wheelchair - a 'manual' wheelchair that is powered by a battery pack - which is operated by volunteer guides. This service must be pre-booked and there is a charge of £4 for each two hours of hire. Further details.  

For evacuation reasons, due to the size of the refuge areas, only six wheelchairs are permitted on the first floor at any one time. As a consequence, visitors may occasionally have to wait or visit an alternative part of the palace.


Blind and partially sighted visitors

General audio tours for visitors with partial sight are available for:

  • William III's Apartments
  • Tudor Kitchens
  • The Young Henry VIII exhibition

Braille guidebooks are available free, on loan, from the Information Centre off Base Court. Braille and large print folders are available in the Young Henry VIII exhibition.  Please ask a warder if you wish to use them. The artefacts in the Tudor Kitchens may be handled as they are replicas.

Describer escorted visits
Hampton Court Palace offers an escorted description service to take blind or partially sighted visitors around the palace. The service is available on the 9th of each month but must be booked a minimum of 14 days in advance to ensure availability. For more information visit our What's On pages


Deaf visitors and those with a hearing loss

Induction loops can be found at till points. Copies of the guidebook are available free, on loan, from the Information Centre off Base Court for those with hearing loss. The scripts of the audio tours are available from the audio tour distribution desk in the Information Centre. The scripts have been amended to make them more deaf-friendly.

General information about visiting the palace (opening times, admission, getting there, access and what's on) is available in British Sign Language on this website. Please click here to go straight to our media player.

Virtual tour: Young Henry VIII exhibition

Preview the rooms, 'zoom in' on the paintings and find details of the multiple access routes to the exhibition with this virtual tour. Visit the touch screen in the palace Information Centre.


Improving access at the palace

Hampton Court Palace has an Access Forum who meet periodically to help us tackle a variety of access issues across the palace on behalf of visitors. Members of the Forum all live locally and have a variety of disabilities, some obvious and some hidden. The forum began meeting at Hampton Court in 2006, having previous advised us on access at Kew Palace, and their support and ideas are invaluable.


Describer escorted visits

Volunteers are available on specific dates each month to escort blind or partially sighted visitors around the palace.


For parents and families with children on the autism spectrum

We have a guide for parents/carers of children and people on the autistic spectrum and related conditions which can be downloaded as a pdf below. We hope it answers common questions and highlights any relevant issues.


For additional information on access at the palace, please look at the comprehensive access guides below.

Part I - distances around the palace and gardens and general information

Part II - the various things there are to see at the palace

Part III - the wheelchair route on the first floor

Part IV - the palace gardens

Or visit the Disabled Go website.

Those interested in disability throughout history may be interested in a website that English Heritage has created on this subject. Find out more.

Downloadable Resources

Some files are provided in PDF format - you will need Adobe Acrobat Reader to view these files.

  1. Click here to download Acrobat Reader
  2. Alternatively, Adobe offers a service for converting PDFs into HTML or plain text. Access this service here


    Access at Hampton Court Palace
    (Adobe PDF, 829KB)

    Hampton Court Palace Autism Guide 2012
    (Adobe PDF, 1.02MB)

    HCP access guide - Part I
    (Adobe PDF, 417KB)

    HCP access guide - Part II
    (Adobe PDF, 431KB)

    HCP access guide - Part III
    (Adobe PDF, 170KB)

    HCP access guide - Part IV
    (Adobe PDF, 276KB)

    HRP-wide Access Guide 2013
    (Adobe PDF, 1.16MB)

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