Access and ticket information
We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.
Royal Botanic Gardens, Kew offer free entry for:
- Carers accompanying visitors with a disability
- Registered blind and partially sighted visitors
Visitors with a disability qualify for a concession ticket.
Kew Gardens access guideGuide dogs
Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.
Accessible travel
There is no step-free access from:
- The westbound platform of Kew Gardens underground station
- Kew Bridge station
Richmond station is equipped with lifts and level access.
Disabled parking
Parking is always free for Blue Badge holders. Disabled parking bays are available at:
- Brentford Gate car park
- Elizabeth Gate on Kew Green
Toilets
Accessible toilets within easy reach of Kew Palace can be found at:
- Kew Palace welcome centre
- Victoria Gate
- Orangery Restaurant
- Brentford Gate
Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:
- Waterlily Pond
- The Food Village
- The Pavillion
Visitors with limited mobility
Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.
Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
Blind or partially sighted visitors
Audio description tours are available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Deaf or hard of hearing visitors
A British Sign Language interpreter is available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Accessibility in Kew Gardens
Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.
Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.
Kew Gardens accessibilityEXPLORE WHAT'S ON
- Events
Quiet Session
Join us for a quiet session in Kew Palace, a calmer experience for those living with or caring for someone with Autism or those who have any other sensory needs, and their families and carers.
- 29 June, 17 July, 21 August and 22 September
- 1 hour
- Kew Palace
- Included in Kew Gardens admission
- Things to see
- Tours and talks
The Great Pagoda
See The Great Pagoda at Kew Palace, now returned to its 18th-century splendour.
- Open
- Kew Palace
- Separate ticket
- For members
- Tours and talks
- Events
Members-Only Evening Tours of Kew Palace
Take advantage of this rare opportunity to join a members-only evening tour of Kew Palace. Led by an expert guide in full Georgian attire, explore the palace, undercroft and attics when the palace is usually closed to visitors.
- 09 May, 06 June, 18 July, 08 August and 05 September 2024
- 18:00 and 18:15
- Kew Palace
- Separate ticket (advance booking required)
BROWSE MORE HISTORY AND STORIES
George III
Dutiful, intelligent and cultured, but cruelly labelled ‘mad’
The story of Kew Palace
Britain's smallest royal palace and George III's private retreat
The royal kitchens at Kew
The kitchens have survived, practically untouched