General information
Hampton Court is very large! Visitors wishing to see all of the interiors and a bit of the gardens will travel over 2 miles.
- All our staff are happy to help - please ask if you have any special requirements.
- Nine disabled car parking spaces are available on site on a first come, first served basis. 12-seater minibuses may also fit into them. Anything larger should park on Hampton Court Green.
- There are accessible toilet facilities in Base Court, Fountain Court, on the first floor, in the Wilderness Garden and the Tiltyard Cafe.
- Visitors with disabilities are admitted at the standard rate but an accompanying carer, personal assistant or a companion is given free entry. Please notify the admissions staff when purchasing your tickets.
- Guide, assistance or service dogs are all welcome.
Visitors with mobility needs
Hampton Court Palace is a historic building and, therefore, has uneven surfaces. However, many of the staircases are wide and shallow (having been built for William III who was asthmatic). Most of the routes within the palace are accessible to visitors unable to climb stairs as there is a lift to take visitors to the State Apartments on the first floor. Please ask a warder for assistance. However, for evacuation reasons, only six wheelchairs are permitted on the first floor at any one time. As a consequence, visitors may occasionally have to wait or visit an alternative part of the palace.
- Manual wheelchairs are available for use within the palace. Wheelchairs are available on a first come, first served basis and cannot be booked in advance. Please ask a warder for assistance.
- Single-person scooters are available for use in the gardens only, again on a first come, first served basis and they cannot be booked in advance.
- There are places to sit inside the building - either benches or window seats.
- Two of the four shops are accessible to wheelchair users: the Barrack Block Shop and the Garden Shop.
Blind and partially sighted visitors
General audio tours for visitors with partial sight are available for:
- William III's Apartments
- Georgian Rooms
- Tudor Kitchens
- The Young Henry VIII exhibition
Braille guidebooks are available free, on loan, from the Information Centre in Clock Court. Braille and large print folders are available in the Young Henry VIII exhibition. Please ask a warder if you wish to use them. The artefacts in the Tudor Kitchens may be handled as they are replicas.
Describer escorted visits
Hampton Court Palace offers an escorted description service to take blind or partially sighted visitors around the palace. The service is available on the 9th of each month but must be booked a minimum of 14 days in advance to ensure availability. For more information visit our What's On pages
Deaf visitors and those with a hearing loss
Induction loops can be found at all till points. Copies of the guidebook are available free, on loan, from the Information Centre in Clock Court for those with hearing loss and the scripts of the audio tours are available from the audio tour distribution desk in the Information Centre.
Guided tours with British sign language interpretation
A British sign language interpreter will be available on site from 10.30 to interpret the scheduled tours and help answer questions about the palace on the second weekend of each month. For more information visit our What's On pages
