Accessibility

Accessibility

The East Front at Kensington Palace

Wheelchair and disabled access and facilities information.

 

 

Access to the palace

There is level access from Kensington Gardens to the palace, a lift to all floors and wheelchairs and portable seating to borrow during your visit. We also offer Describer Tours for blind and partially sighted visitors as well as facilitating British Sign Language tours.


Tickets and prices for disabled visitors
Visitors who are registered disabled pay the adult price unless they are OAPs or students, in which case they pay the concession price. One accompanying carer can enjoy complimentary entry.

Wheelchair access
With level access from Kensington Gardens and all three floors of Kensington Palace being accessible via our visitor lift, wheelchair users will be able to enjoy a complete visit to Kensington Palace. Manual wheelchairs are available to use on a first come, first served basis and cannot be booked in advance - please ask our Welcome Team on arrival. Please note that for health and safety reasons, staff are unable to assist in carrying wheelchairs or pushchairs, although our staff and volunteers will always do everything they can to help you get the most from your visit.


Visitors with limited mobility 

Seating

In addition to the visitor lift, we have been careful to provide many opportunities to sit down in the State Apartments, exhibitions and in the entrance rooms. Portable seating is available on a first come first served basis and cannot be booked in advance - please ask our Welcome Team on arrival.

Electric buggies in Kensington Gardens

Liberty Drives is an initiative by The Hyde Park Appeal to provide free mobility for anyone who finds it difficult to see all 760 acres of these beautiful parks, including Kensington Gardens within which Kensington Palace is situated. Electric buggies capable of seating up to five people and one wheelchair glide around the parks providing half hour rides. It is also possible to be dropped off at a favourite place and be picked up later. Operating times are 10.00 - 17.00, Tuesday - Friday, between May and October. To arrange pick up or for enquiries call 07767 498096.

 

Tours

Deaf and hard of hearing visitors
We are pleased to facilitate British Sign Language tours of Victoria Revealed and the remaining open rooms of the King's State Apartments, for deaf and hard of hearing visitors. Unfortunately we are unable to offer tours of either Fashion Rules Restyled or the Queen's State Apartments due to space constraints.

Tours can be arranged between 10.00 and 15.00 and must be booked at least two weeks in advance. There is no additional charge for a British Sign Language tour. Find out how to book BSL tours.

Blind and partially sighted visitors
We are pleased to offer Describer Tours of Victoria Revealed, led by one of our Explainers, to blind and partially sighted visitors. Unfortunately we are currently unable to offer tours of the King's State Apartments due to a partial closure for conservation.

Tours can be arranged between 10.00 and 15.00, will last around 1.5 to 2 hours and are suitable for a maximum of three blind or partially sighted visitors and their carers. There is no additional charge for a Describer Tour but they must be booked at least two weeks in advance. Find out how to book Describer tours.

We have Describer Tours for Fashion Rules and the Queen's State Apartments to be downloaded beforehand to listen to during your visit. Please find these at Describer Tours download.

 

You are, of course, welcome to book a second visit for either a BSL or Describer tour when the King's State Apartments fully reopen on 17 December 2016. If you are a member of Historic Royal Palaces, you will be able to enjoy unlimited free entry to all six of our palaces for a year, plus all the Describer and BSL Tours we offer. For more information on membership, please visit our membership page here

 

Orientation and graphics
All visitors are able to pick up an orientation leaflet entitled 'Access', with a map showing the four routes to choose from and highlights to look out for, plus advice on accessibility in these areas. Do ask any of the staff for this leaflet on arrival.

Toilets

Male, female and disabled toilets are provided both in the café and within the palace itself.

Disabled parking and taxis

There is limited disabled parking for Blue Badge holders next to the Orangery. Spaces are reserved for Kensington Palace or Orangery guests only and must be booked in advance by calling +44 (0)20 3166 6199. Please note that during winter months cars need to be off site by 16.00 due to park closures.

Taxis can drop off visitors at the Orangery and palace but please be aware that there is not a specific set-down point for disabled passengers. The Orangery restaurant has an access ramp. Taxis booked in advance by customers to pick them up after their visit will be allowed access to the grounds.

For parents and families with children on the autism spectrum

We have a guide for parents/carers of children and people on the autism spectrum and related conditions. This can be downloaded as a pdf below.

Questions?

If you have queries that are not answered here, please contact us by email at kensingtonpalace@hrp.org.uk.

Downloadable Resources

Some files are provided in PDF format - you will need Adobe Acrobat Reader to view these files.

  1. Click here to download Acrobat Reader
  2. Alternatively, Adobe offers a service for converting PDFs into HTML or plain text. Access this service here


    Kensington Palace autism spectrum guide
    (Adobe PDF, 1157KB)

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