Practical information for your visit
Printed maps and brochures are available at the Kensington Palace ticket office. Maps are available in Chinese, English, French, German, Italian, Japanese, Russian and Spanish.
You can also download and print the English version of the Kensington Palace map before your visit.
Extra care should be taken in the palace gardens where there are water features. Please do not allow children to touch or eat the plants and refrain from approaching the wildlife.
For the safety and wellbeing of all our visitors, the use of balls, frisbees, scooters, bicycles and rollerblades are not allowed in the gardens. Please see the park regulations at the entrance to the grounds for further details.
Baby-care and pushchairs
Baby-changing facilities are available and pushchairs can be easily taken around the palace. Pushchairs may also be left in the cloakroom.
Please approach the nearest member of uniformed staff if you require First Aid assistance or have lost a child.
Visitors are welcome to take photographs without flash within Kensington Palace. However, filming is not permitted.
The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.
Wedding photography is exclusive to couples hiring Kensington Palace for their wedding day. To find out more about hiring Kensington Palace for your event, visit our Hire a Venue page.
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team.
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.
Historic Royal Palaces is a safeguarding aware organisation and takes its responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.Read our Safeguarding Policies and Procedures
We have a Left Luggage & Business Reception where you can leave large bags, luggage and folded down buggies. Items will undergo security checks before they are stored.
The luggage service is operated on a first come, first served basis as we have limited space.
Free Wi-Fi is available inside the palace.
Simply follow the on-screen prompts on your mobile device to get connected.
Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing [email protected]
Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.
In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned: