Palace facilities

Important and practical information for your visit.

Clothing and footwear

A typical visit will include walking on cobbled flooring and uneven surfaces. Be sure to wear suitable shoes.

WiFi

Free Wi-Fi is available inside the palace.

Left luggage facilities

We have a Left Luggage & Business Reception where you can leave large bags, luggage and buggies (folded down please). Please be aware that any items deposited in the Reception area will undergo security checks before they are stored. The luggage service is operated on a first come, first served basis as we have limited space.

Facilities for families

Don't forget kids go free at Kensington Palace!

Suitability
Extra care should be taken in the palace gardens where there are water features. Please do not allow children to touch or eat the plants and refrain from approaching the wildlife.

For the safety and wellbeing of all our visitors, the use of balls, Frisbees, scooters, bicycles and rollerblades are not allowed in the gardens. Please see the park regulations at the entrance to the grounds for further details.

Baby-care and pushchairs 
Baby-changing facilities are available and pushchairs can be easily taken around the palace. Pushchairs may also be left in the cloakroom.

Lost children
Please approach the nearest member of uniformed staff if you require First Aid assistance or have lost a child

Toilets

Fully accessible:

  • Near the Ticket Office)
  • The Orangery Restaurant
  • Palace Café

Limited access for disabled visitors:

  • Near the Diana: Her Fashion Story exhibition

Photography and filming

Visitors are welcome to take photographs without flash within Kensington Palace. However, filming is not permitted within the palace. 

Commercial photography 
Photographic equipment- such as tripods and selfie sticks- should not be used inside the building. Requests for commercial photography, filming and sketching should be authorised in advance. For details, please contact our Press Office.

Historic Royal Palaces is a safeguarding aware organisation and takes it's responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Find out more about Media and press Read our Safeguarding policies and procedures

Health and Safety advice

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • In some of our gardens we have steep slopes and drops from height, so please be aware of these, especially if you have children with you.
  • Where water features are present, please ensure children are supervised at all times.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.
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