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Palace facilities

Practical information for your visit

Practical information for your visit

Route and map

You can choose to visit our exhibitions (The King’s State Apartments, The Queen’s State Apartments, Victoria: A Royal Childhood & Untold Lives: A Palace at Work) in any order, finishing your visit in the shop and café. 

You are welcome to visit the café and re-enter as part of your visit. Please show your tickets to the member of staff at the scanner for re-entry.

Kensington Palace Visitor Map

For families

Suitability

Extra care should be taken in the palace gardens where there are water features. Please do not allow children to touch or eat the plants and refrain from approaching the wildlife.

For the safety and well-being of all our visitors, the use of balls, frisbees, scooters, bicycles and rollerblades is not allowed in the gardens. Please see the park regulations at the entrance to the grounds for further details.

Baby-care and pushchairs 

Baby-changing facilities are available, and pushchairs can be easily taken around the palace. For step-free access, please speak to a member of staff.

Lost children

Please approach the nearest member of uniformed staff if you have lost a child.

Toilets

Toilets are available in the following locations:

  • Stone Hall toilets
  • Café toilets
  • Pigott Galleries toilets

All toilets have disabled and baby changing facilities.

Left Luggage

No left luggage or bag storage facilities are available. Suitcases, large bags and any rolling luggage will not be permitted inside the Palace buildings.

WiFi

Free Wi-Fi is available inside the palace.

Simply follow the on-screen prompts on your mobile device to get connected. 

Lost Property

Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing [email protected]

First Aid

Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.

Bike rack

Bike rack facilities are available on site inside the Sunken Garden Gate.

Health and safety

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • In some of our gardens we have steep slopes and drops from height, so please be aware of these, especially if you have children with you.
  • Where water features are present, please ensure children are supervised at all times.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.

Photography

Visitors are welcome to take photographs without flash within Kensington Palace. However, filming and panoramic photography is not permitted.

Historic Royal Palaces has a photography policy that applies to media / commercial photography. When taking photographs at our site, you may be approached by our staff and asked about the purposes of your photography or filming. Historic Royal Palaces reserves the right to request you stop your activities if these are believed to be in breach of the policy.

The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.

Commercial and media photography

Requests for commercial and media photography, filming and sketching should be made in advance by contacting our Media and PR Team.

Photographic equipment

Equipment such as tripods, monopods, selfie sticks (interiors) and gimbals may not be used at the site unless arrangements have been made in advance with our Media and PR or Conservation teams.

Wedding photography

Wedding photography is exclusive to couples hiring Kensington Palace for their wedding day. To find out more about hiring Kensington Palace for your event, visit our Hire a Venue page.

Other visitors

We ask that you respect the privacy of our other visitors while taking photographs at our site. Historic Royal Palaces is a safeguarding organisation and takes its responsibility to protect children and vulnerable people seriously. We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Forbidden Items

In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned:

  • Weapons
  • Fireworks and smoke bombs
  • Any other articles intended to cause injury

The following items are unlawful to carry in a public space in the United Kingdom and may be confiscated from you if you attempt to bring them into the palace:

  • Knife with a blade over 7.7 centimetres (3 inches)
  • Knife with a lockable blade (unless you have a reasonable excuse for having it with you)
  • Butterfly knife
  • Flick knife
  • CS or pepper sprays
  • Tasers or any other Electro Shock weapon

EXPLORE WHAT'S ON

  • Things to see
  • Exhibition

Untold Lives

A new exhibition at Kensington Palace, uncovering the forgotten stories of those who worked at the royal palaces over 300 years ago.

  • Until 27 October 2024
  • In line with palace opening hours
  • Kensington Palace
  • Included in palace admission (members go free)
Learn more
  • Tours and talks

Daily Talks

Enjoy a 15-minute talk with a member of our guide team about the history of Kensington Palace.

  • Available daily until 15 September
  • 15 minutes
  • Kensington Palace
  • Included in palace admission (members go free)
Learn more
  • Things to see

The Palace Gardens

Walk in the footsteps of royalty in the beautiful Kensington Palace gardens.

  • Open Daily
  • 10:00 - 18:00
  • Kensington Palace
  • Free
Learn more

BROWSE MORE HISTORY AND STORIES

Queen Victoria

From pampered princess to elderly empress: wife, mother and queen

William III and Mary II

England's only joint sovereigns, who transformed Kensington Palace into a royal residence

The story of Kensington Palace

An elegant retreat for Britain's royal family

Shop online

Sparkling Swarovski gold crystal ball real pearl bracelet

This exquisite real pearl bracelet features a Swarovski gold crystal ball with real pearls.

£45.00

Shop Queen Victoria gifts

Exclusively designed for Historic Royal Palaces, our Queen Victoria gifts are inspired by iconic symbols from Queen Victoria's reign.

From £2.50

Shop Kensington Palace Gifts

These official gifts and souvenirs are all inspired by Kensington Palace's rich royal stories, past and present.

From £4.00