Committed to access for all
We welcome all visitors to Kensington Palace and aim to make everyone’s day out enjoyable.
Visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability.
All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome into the palace. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog's 'Assistance Dog's (UK)' identification book.
Please be aware that, for conservation reasons, many of the rooms have low level lighting.
Describer Tours are available for the following exhibitions:
Tours are included in palace admission but must be booked at least two weeks in advance.Learn more about our Describer tours
BSL interpretation tours are available for the following exhibitions:
Tours are included in palace admission but must be booked at least two weeks in advance.Learn more and book a British Sign Language tour
Kensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.
Manual wheelchairs are available to use free of charge on a first come first served basis. They cannot be reserved in advance. We have a limited number. Please ask a member of staff on arrival for more information.
Visitors can pick up our orientation leaflet for advice on accessible routes around the palace. Please ask a uniformed member of staff for more information
Accessible parking is currently not available due to conservation works on site. We apologise for any inconvenience caused. There is currently no pick up/drop off/parking at the palace. Drop off is recommended from Kensington High Street.