Committed to access for all

Committed to access for all

Free carer ticket

We welcome all visitors to Kensington Palace and aim to make everyone’s day out enjoyable.

Disabled visitors are entitled to bring an accompanying carer free of charge. Complimentary tickets for adult carers can only be obtained on the day of your visit.

Guide dogs

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome into the palace. Make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book.

Blind or partially sighted visitors

Braille and large print
There are Braille and large print versions of our ‘History Where It Happened’ guide. Braille signage is provided on toilet doors and at the lift.

Object handling
There are objects throughout the palace which can be touched. Please ask a member of staff to point these out.

Low light levels
Please be aware that, for conservation reasons, many of the rooms have low level lighting.

Describer Tours
Describer Tours are available on the day for the following exhibitions:

Tours are available between 10.00 and 15.00 daily. This tour is included in the general admission price. Describer tours must be booked at least two weeks in advance.

Audio descriptions
Pre-recorded audio tours of the following routes are available to download in preparation for your visit:

Deaf or hard of hearing visitors

British Sign Language Tours
BSL Interpretation Tours are available for the following exhibitions:

  • The King’s State Apartments
  • Victoria Revealed

Tours are available from 10.00 - 15.00 during the summer opening hours and from 10.00 - 14.00 during the winter opening hours. This tour is included in the general admission price. BSL tours must be booked at least two weeks in advance.

To book a place
Telephone: +44 (0)20 3166 6133

Audio transcripts
For a full transcript of any soundscapes used in our exhibitions, please ask a member of staff.

Visitors with limited mobility

Kensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.

Mobility aids
Manual wheelchairs are available to use free of charge. Please ask our Welcome Team on arrival.

Portable seating is available on a first come first served basis. Please ask a member of staff.

Visitors can pick up our orientation leaflet entitled ‘Access’ for advice on accessible routes around the palace.

Accessible travel

Accessible parking is currently not available due to conservation works on site. We apologise for any inconvenience caused.

Drop off/collection
Taxis can drop off visitors at the palace. Taxis booked in advance for pick up will be allowed access to the grounds.

Electric buggies in Kensington Gardens
Liberty Drives is an initiative by the Hyde Park Appeal to provide mobility for those who find it difficult to see the entire park, including Kensington Gardens. This service operates Monday – Friday from 1 May – 31 October.

Transport for London travel access guide

Visitors with other access needs

Please view our guide for parents/carers of children or adults on the autistic spectrum.

Guide for parents/carers

Compiled with the help of our Access panel.