Accessibility

Committed to access for all

Committed to access for all

Free carer ticket

We welcome all visitors to Kensington Palace and aim to make everyone’s day out enjoyable.

Visitors are entitled to bring an accompanying carer free of charge. Complimentary tickets for adult carers can only be obtained on the day of your visit.

Guide dogs

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome into the palace. Please make sure they are wearing their designated jacket or lead slip.

The East Front after Kensington Palace renovations. Looking west towards the statue of Queen Victoria (installed 1893), 22 March 2012.

Part of the Kensington Palace project, ‘Welcome to Kensington - a palace for everyone’ an undertaking over two years (2010-12) of major refurbishments (renovation) at Kensington, including new gardens.

Blind or partially sighted visitors

Braille and large print

There are Braille and large print versions of our 'History Where It Happened' guide available. Braille signage is provided on toilet doors and at the lift.

Object handling

There are objects throughout the palace which can be touched. Please ask a member of staff to point these out.

Low light levels

Please be aware that, for conservation reasons, many of the rooms have low level lighting.

Describer Tours

Describer tours are available for the King's State Apartments.

Tours are available between 10.00 and 15.00 daily and must be booked at least two weeks in advance. This tour is included in the general admission price. 

For more information, please visit our Describer Tours page.

Deaf or hard of hearing visitors

British Sign Language Tours

BSL Interpretation Tours are available for the following exhibitions:

  • King’s State Apartments
  • Queen's State Apartments

Tours are available from 10.00 - 15.00 during the summer opening hours and from 10.00 - 14.00 during the winter opening hours. This tour is included in the general admission price. BSL tours must be booked at least two weeks in advance.

To book a place
Telephone: +44 (0)20 3166 6133
E-mail: [email protected]

Audio transcripts

For a full transcript of any soundscapes used in our exhibitions, please ask a member of staff.

Visitors with limited mobility

Kensington Place has ground-level access from Kensington Gardens. All three floors of the palace are accessible via lift.

Mobility aids
Manual wheelchairs are available to use free of charge. Please ask our Welcome Team on arrival.

Seating
Portable seating is available on a first come first served basis. Please ask a member of staff.

Maps
Visitors can pick up our orientation leaflet entitled ‘Access’ for advice on accessible routes around the palace.

Accessible travel

Parking
Accessible parking is currently not available due to conservation works on site. We apologise for any inconvenience caused.

Drop off/collection
Taxis can drop off visitors at the palace. Taxis booked in advance for pick up will be allowed access to the grounds.

Electric buggies in Kensington Gardens
Liberty Drives is an initiative by the Hyde Park Appeal to provide mobility for those who find it difficult to see the entire park, including Kensington Gardens. This service operates Monday – Friday from 1 May – 31 October.

Transport for London travel access guide
The Queen's Drawing Room, looking north through the doorway along the red-carpeted enfilade.
Tours and talks

Enjoy more of Kensington Palace by joining a British Sign Language (BSL) tour at no extra cost.

Selected dates - advance booking required

Kensington Palace

Free with palace ticket (advance booking required)

The Mary of Modena bed in the Queen's Bedroom at Kensington Palace
Tours and talks

Helping blind or partially sighted visitors enjoy more of Kensington Palace, describer tours are available to book at no extra cost.

Selected dates - advance booking required

Kensington Palace

10:00 and 15:00

Included in palace admission (members go free)

Families

Your adventure awaits! Explore Kensington Palace together with one of our activity trails or try a digital mission.

Daily

Kensington Palace

Included in palace admission (members go free)