FAQs

Additional information for your visit

Additional information for your visit

Message to existing ticket holders: If you’re unable to download your e-tickets using the link in your confirmation email, please just bring your booking reference number to the ticket desk on arrival where our staff will be able to print for you.

  • Do you have issues downloading your tickets?

    We are sorry to hear that you have had issues downloading your tickets. We are making some changes to our website to improve our customer experience and that has caused a technical issue for a small number of ticket holders.

    If you are not able to download your e-tickets using the link in your confirmation email, please show your reference number which begins 421xxxxxxxx to the ticket desk when you arrive and staff on site will be able to print your tickets for you.

  • Do I need to wear a face covering?

    We expect and recommend that face masks are worn in indoor spaces, including shops and cafes, unless exempt. 

  • When can I book tickets for September-December?

    Tickets for dates up until the end of August are available to book now. Tickets for after this date will be released shortly.

  • I am a member, how do I book a time slot?

    As a member, you need to pre-book a timeslot for your visit using the Member portal. This is to ensure the safety of both visitors and staff. 

    If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].

  • Do I need to arrive at the beginning of my timeslot?

    You can arrive any time within your selected 30 minute timeslot.

  • What happens if I'm late?

    You can arrive within the 30 minute window of your timeslot (for example, if you booked a ticket for 11.00, you can arrive between 11.00-12.00). In the event that you arrive later, the admissions team will try to admit you on the next available slot.

    Please be aware that timeslots on the day may be fully booked and this cannot always be guaranteed. 

  • Will there be toilets open?

    Toilets are available in the following locations:

    • Wilderness
    • Base Court
    • Fountain Court: Carlton Club
    • Vrow Walk on weekends and school holidays

    All toilets have disabled access and baby changing facilities.

    Toilets will be frequently cleaned and monitored by staff.

  • Is there parking on-site?

    Yes, limited parking is available on-site but cannot be pre-booked. It costs £1.60 per hour. Pay for your parking with card only. Please note the parking machines are touch screen and sanitiser dispensers are next to machines. Alternatively, you can use the Gilde app.

    Disabled parking

    There are 9 disabled parking bays available on site. Parking on site is free for Blue Badge holders. On the rare occasion that these bays are full, disabled visitors are welcome to park in any other space as long as their Blue Badge is displayed.

  • Are wheelchairs and mobility scooters available?

    Wheelchairs and electric buggies are available. Please note that electric buggies are for outdoor use only.

  • How do I pre-book for the Magic Garden/Maze?

    The Magic Garden entry is included in your admission ticket (members go free). Magic Garden only tickets are not available.

    The Maze will open on 31 July.

  • Are the cafés and gift shop open?

    The Tiltyard Cafe is open. You will be able to choose from a variety of food and drink including: barista-style coffees, teas, pastries, cookies, muffins and cakes and hot food. 

    You can shop online for gifts and souvenirs or visit our onsite shop.

     

  • I'm visiting with young children - what do I need to know?

    Buggies and pushchairs are permitted in the palace and gardens, but a buggy park is located in Clock Court if you prefer to leave it during your visit.

    Balls, frisbees and roller-blades are not permitted in the formal gardens or the palace.

    Cycling and scooters are not allowed in any part of the courtyards or gardens.

  • Can I bring my own food?

     Picnics are allowed anywhere on site. 

  • Can I take my dog with me to the palace gardens?

    Dogs are not permitted within the palace courtyards or gardens unless they are registered assistance dogs. Even small dogs are not to be taken inside the palace. Dogs kept on a short lead are able to be walked on the West Front only. We welcome all registered assistance dogs, even those in training. Please bring the dog’s 'Assistance Dog’s (UK)’ identification book (or the appropriate international equivalent) with you.
    Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time.
    Do not leave dogs in your car.

  • How long should I allow for my visit?

    You are able to spend as much time as you like for your visit, dependent on your entry time.

  • Where can I leave my bag while visiting the palace?

    There are currently nowhere for bags to be stored during your visit to the gardens.

  • What extra safety measures will be taken at your sites to ensure visitors and staff are protected?

    We will:

    • Provide clear signage for staff and visitors.
    • In some cases, where space is limited, e.g. shops / security checks, we will use screens to protect visitors and staff. Where appropriate, our staff will also be provided with PPE.
    • Provide hand sanitiser dispensers for visitors at all entrance points, in our shops and cafes. All staff will be issued with detailed guidance on maintaining high standards of hygiene and this guidance will also be available in public areas to ensure visitors maintain the same standards.
    • Implement a frequent and comprehensive cleaning regime.
  • Will your staff be wearing PPE?

    Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors.  All staff working ‘on the floor’ will be provided with gloves and the option of using a facemask.

  • Who is entitled to the concession rate?
    • Student: You are entitled to a concession rate ticket if you are over the age of 16 and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid id card.
    • 65+ years: You are entitled to a concession rate ticket if you are 65 or over. You may be required to show an identification card (with your date of birth) once on site to validate the discounted price. International visitors are entitled to this rate if they also meet these requirements of proof of age.
  • How do I book a free carers ticket?

    Those with a registered disability are entitled to a free carers ticket. 

    Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

    The access page has further detail on what to expect during your visit.

  • Can I use my London Pass?

    London Pass holders need to bring their Pass with them to show our Admissions team on arrival on the day of your visit.

    Whilst we cannot pre-book your free space, we will admit you on the next available timeslot when you visit. As we are operating with a limited capacity please note that you might have to queue, and we appreciate your patience if this should happen.

    Separate terms and conditions apply. 

  • How do I use my 2 for 1 offers?

    In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website.

     

  • I have another third party voucher – how do I use it to visit?

    In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website.

    At present, we are unable to accept third party vouchers. We hope to have an increased capacity later in the year, which will allow us to accept third party vouchers.

  • Can I take photos in the palace?

    You are welcome to take non-commercial photographs (without the use of flash) within most of the palace with the exception of the Chapel Royal, the Cumberland Art Gallery and temporary exhibitions. Some additional items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance. 

  • I think I left some property behind, how do I retrieve it?

    If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and we’ll do our best to try to reunite you with your property.

  • Are the objects and paintings real, and can I touch them?

    The objects and paintings on display in the Palace are real, valuable and delicate. Any handling of them is strictly prohibited to ensure the conservation of these historic pieces. Please do not touch them, and take care with your personal items such as buggies. You may be asked to carry backpacks at your side or store them in our locker facilities.

  • Can I have a wedding/engagement photo-shoot at the palace/in the gardens?

    Wedding and engagement photography is available exclusively to our brides and grooms

  • I am fundraising - can I get complimentary tickets?

    As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

  • What is the dress code at the palace?

    There is no specific dress code for visitors to Hampton Court Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff. Please note we do not allow visitors (adult or child) to be in costume at Hampton Court Palace. There are costumed interpreters and guides on site, and to avoid confusion for other visitors please refrain from dressing in costume. 

  • How do I get more information on the displayed collections?

    For general information browse History and Stories and What's on. For detailed information relating to the collections on display, email [email protected]

  • How do I use my Blue Peter badge?

    To use your Blue Peter badge, please bring the badge, card and proof of age to show our Admissions team on arrival. As children are only able to use a Blue Peter badge when accompanied by an adult, please book the paid tickets you require in advance, selecting the palace you’d like to visit and clicking the ‘Buy tickets’ option in the top right corner. Whilst we cannot pre-book these free spaces, we will admit Blue Peter badge holders on the same timeslot as your pre-booked ticket(s) and will not ask your party to split up.

  • Can my dog be off the lead in Home Park?

    Over the last year there have been multiple incidents of dogs chasing and attacking deer in Home Park, and as a result, a number of deer have died. During Tuesday 4th May until 31 July 2021, we kindly ask that visitors observe the following to help us protect the welfare of the deer herd during this time:

    • Keep at least 50 metres away from the deer
    • Keep dogs on a lead at all times and clean up after your dog
    • Keep out of the long grass and stay on the mown paths

    Owners of dogs who chase wildlife in the park could face prosecution. Thank you for your support.