Frequently Asked Questions

Please do not rebook tickets as we have a strict no refunds policy.

We can make changes to unused admission tickets bought directly via our website (excluding events and special offer tickets, £1 ticket offer) for an amendment fee.

Amendments to dates can be made by contacting the Contact Centre on 0333 320 6000 before or after your original visit date. You can book any date we’re open, subject to availability. To do this, follow these steps:

• Check availability of tickets across the sites here

• Pick your date

• Call our team on 0333 320 6000 to make a change at least 3 working days before your new visit date. Our phone lines are open Monday to Friday, 09:00 to 14:00.

Ticket changes are subject to terms of use and availability, and must be made at least 3 working days before your new visit date. In the meantime, DO NOT make a new booking as it will not be refundable.

My e-tickets are missing

We recommend searching your email inbox for hrp.org.uk. If you can't find your e-tickets, show your confirmation email/booking reference at the Ticket Office.

I can't download my e-tickets

Please show your confirmation email or booking reference at the Ticket Office.

I don't have a booking confirmation email

You can search your email for hrp.org.uk or you can quote your booking number or email address at the Ticket Office. 

Please see our membership FAQs for information on booking member tickets and more. 

All disabled visitors can book a free carer/companion ticket. Disabled adults should purchase a concession ticket, and disabled children and young people should purchase the ticket for their age group. Disabled children under 5 do not need a ticket but are still eligible for a complimentary carer/companion ticket. This can be collected from the Ticket Office on the day of your visit.

Supporting documentation is required for all carer/companion tickets (for example, a Blue Badge, Access Card, Freedom Pass, DfC / DLA letter or PIP letter).

Book a carer or companion ticket online

A carer/companion ticket can be booked online when buying a disabled concession, young person or child ticket. Up to two carer tickets can be reserved online but need to be collected at the ticket office when you visit. Supporting documentation is required.

Booking more than two carer / companion tickets

If you party requires more than two carer or companion ticket, book your paid tickets online and email [email protected] with your booking reference and supporting documents. We will reserve the additional carer tickets for your party at no extra cost.

• Students: You are entitled to a concession rate ticket if you are 16 or over and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid ID card.

• 16-17 years: You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age. 

• 65+ years: You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age.

• People with a disability

• Military: Holders of a valid MOD90 card, the Defence Discount card, or the MOD Certificate of Eligibility are entitled to a concession rate. You will need to bring MOD90, Defence Discount card or MOD Certificate of Eligibility and tickets are only available on the day of their visit.

We do not offer a Blue Light discount.

Holders of a valid MOD90 card, the Defence Discount card, or the MOD Certificate of Eligibility are entitled to a concession rate. For more information about the concession rate, please see the FAQ above.

Yes. For health and safety reasons, under 16s require an accompanying adult when visiting our palaces.

London Pass holders need to bring their Pass with them to show our Palace Hosts team on arrival on the day of your visit.

Separate terms and conditions apply. 

Third party vouchers cannot be redeemed on the Historic Royal Palaces website, and you will need to contact the voucher provider to make your booking for you. Tickets purchased through a third party provider are subject to the Terms and Conditions of that company and you would need to contact them directly to discuss your booking or request further information about the offer.

You can’t pre-book tickets for any discounted offers at any of our sites. You need to bring your card / pass with you to the Ticket Desk to collect a ticket. Blue Peter badge holders with a valid badge card and proof of age must be accompanied by a full paying or concessionary adult to gain free entry. If a disabled badge holder is accompanied by a registered carer, both can gain free entry. Carers must bring supporting documents.

We’ll admit you on the next available timeslot (subject to availability) and will not ask your party to split up if you are visiting with people with pre-booked tickets however due to limited capacity, you may have to queue.

We release admission tickets a few months in advance and you can keep up to date by signing up to our mailing list. 

Visitors can exit the site and come back in as long as they show their ticket(s) to Palace Hosts at either West Gate or at the entrance to The Rose Garden.

All of these parts of the gardens are now within the pay boundary and a palace admission ticket must be purchased to access these areas.

You are welcome to use one of our wheelchairs or electric buggies – please speak to a member of staff on arrival who can help you with this. Wheelchairs cannot be pre-booked, and are offered on a first-come, first-served basis. Electric buggies are for outdoor use only (excluding the Magic Garden where visitors can use personal mobility scooters or wheelchairs instead).

The Tudor Apartments, Georgian Story, William III's Apartments, and Cumberland Art Gallery are all available on the first floor. This can be accessed via a lift at the back of the Palace.

Please make your way to the East Gate (Garden exit) and ask a Palace Host or Volunteer, wearing either a red uniform or red sash, if you wish to use it. See our accessibility page, which includes an Access Guide and further information.

For more accessibility information, please visit our Accessibility page.

Accessible car parking

There are 10 allocated Blue Badge parking bays for visitors with access needs in the on-site car park. Charges apply, except for visitors to our Relaxed Opening events with Blue Badges.

Toilets are available in the following locations:

• Wilderness
• Base Court
• Fountain Court
• The Kitchen Garden

All toilets have disabled access.

Dogs are not permitted on-site or in palace gardens unless they are trained assistance dogs or medical alert dogs. We are happy to provide water on request. No other dogs are permitted within the site.

Due to conservation concern and the nature of items on display, unfortunately, we do not allow emotional support animals to enter the palace. 

You are able to spend as much time as you like for your visit, dependent on your entry time. We recommend at least three hours to discover the spectacular rooms and gardens. Use our Hampton Court Palace suggested itinerary to help you make the most of your day. 

Lockers are available on site to store bags or luggage. These are located in the Buggy Store in Clock Court.

Alternatively, you can find secure luggage storage options nearby by visiting the Stasher website.

If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and we’ll do our best to try to reunite you with your property.

Picnics are allowed in the Palace Gardens.

There is no specific dress code for visitors. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate, you may be approached by a member of staff and asked to address this. Where this is not possible, you may be asked to use your tickets on an alternative day.

We ask that visitors do not dress in costume unless otherwise allowed as part of an event arranged by Historic Royal Palaces.

If an adult is bare chested, we will ask them to cover up. Whilst we appreciate some days of the year can be hot, we are a family-friendly site and need adults not to expose their bare chest.

For health and safety reasons, shoes must be worn on site.

You are welcome to take non-commercial photographs (without the use of flash) within most of the palace with the exception of the Chapel Royal, the Cumberland Art Gallery and temporary exhibitions.

Some additional items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. The use of tripods and selfie-sticks is prohibited. For more information on visitor photography can be found here. Images of the palace are available for sale from our Image Library. Requests for commercial photography, filming or sketching should be made in advance. 

Wedding and engagement photography is exclusively reserved for those getting married at Hampton Court Palace. Photography of this nature needs to be arranged with our Events team.

Buggies and pushchairs are permitted in the palace and gardens, but a buggy park is located in Clock Court if you prefer to leave it during your visit.

Cycling, scooters, balls, frisbees and roller-blades are not permitted in any part of the pay boundary.

Breastfeeding is welcome throughout our palace. Team members are always on hand should you need any further information and we will happily assist should you wish to breastfeed off the main visitor route.

There are often events and conservation works happening at Hampton Court Palace that may impact a guided tour. Therefore, to ensure we can plan tours safely and in order to maintain the quality of our visitor experience, we only allow specific parties to conduct paid for guided tours at the Palace. These groups are:

• Historic Royal Palaces staff
• Blue Badge Guides
• Groups who have booked through our Travel Trade team and signed up to our tour guidelines.

Self-guided groups are welcome to visit the Palace and make use of our free audio guides. To book a private tour with our Historic Royal Palaces tour guides, please visit our guided tours page.

The objects and paintings on display in the Palace are real, valuable and delicate. Any handling of them is strictly prohibited to ensure the conservation of these historic pieces. Please do not touch them, and take care with your personal items such as buggies. You may be asked to carry backpacks at your side or store them in our locker facilities.

Dogs can be off the lead in Home Park except during the following dates:

01 May until 31 July dogs MUST be on leads in all areas of Home Park.

During this season female deer are most vulnerable when they are carrying and giving birth to young. Female deer hide their young in long grass to conceal them from dogs and other perceived predators. Having your dog on a lead will reduce the risk of your dog coming close to an area where fawns are hidden.

We kindly ask that visitors observe the following to help us protect the welfare of the deer during this time:

• Keep at least 50 metres away from the deer
• Clean up after your dog
• Keep out of the long grass and stay on the mown paths

Owners of dogs who chase wildlife in the park could face prosecution. Thank you for your support.

Wedding and engagement photography is available exclusively to our brides and grooms. 

For general information browse History and Stories and What's on. For detailed information relating to the collections on display, email [email protected]