Further assistance
If you have any special needs or requirements, please ask the staff as they are happy to help.
Committed to access for all
Committed to access for all
Updated 12 June. As a result of the Coronavirus global pandemic, we have taken the difficult decision to close Kew Palace until March 2021. We apologise for any disappointment this may cause. Please read our statement
We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.
Royal Botanic Gardens, Kew offer free entry for:
Visitors with a disability qualify for a concession ticket.
View the Kew Gardens disability and access guideAll recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in Kew Palace and the Royal Kitchens.
Guide dogs must be wearing their designated jacket or lead slip. Owners should also bring the dog’s ‘Assistance Dog’s (UK)’ identification book.
Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.
Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
There is no step-free access from:
Richmond station is equipped with lifts and level access.
Parking is always free for Blue Badge holders. Disabled parking bays are available at:
If you have any special needs or requirements, please ask the staff as they are happy to help.
Audio description tours are available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
A British Sign Language interpreter is available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Find out more about booking a British Sign Language tour at Kew Palace.
Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.
Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.
More on accessibility at Kew Gardens