Accessibility

Concessions tickets

We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.

• Visitors who are registered blind or partially-sighted can enter the Gardens free of charge.
• Carers accompanying visitors with a disability can enter the Gardens free of charge.
• Visitors with other disabilities qualify for a concession ticket.

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome and are allowed into the palace as long as they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book with them.

Accessible travel

Underground and Overground

• There is no step-free access to Gardens from the westbound platform of Kew Gardens underground station.
• There is no step-free or wheelchair access at Kew Bridge station.
• Richmond station is equipped with lifts and level access.

Disabled parking

• The Brentford Gate car park has several dedicated parking bays for disabled visitors.
• There are three disabled parking bays near Elizabeth Gate on Kew Green.
• Parking is always free for Blue Badge Holders.

Visitors with limited mobility

Wheelchairs

• The majority of buildings in the Gardens are accessible by wheelchair.
• Doorways and corridors in Kew Palace are narrow so small wheelchairs are required. 
• Manual wheelchairs are available to borrow at all of the gated entrances to Kew Gardens.