Accessibility

Ticketing information

We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.

Royal Botanic Gardens, Kew offer free entry for:

• Carers accompanying visitors with a disability
• Registered blind and partially sighted visitors

Visitors with a disability qualify for a concession ticket.

Guide dogs

All recognised guide, assistance or service dogs – including assistance dogs in training – are welcome in Kew Palace and the Royal Kitchens.

Guide dogs must be wearing their designated jacket or lead slip. Owners should also bring the dog’s ‘Assistance Dog’s (UK)’ identification book.

Visitors with limited mobility

Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.

Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.

Accessible travel

There is no step-free access from:

• The westbound platform of Kew Gardens underground station
• Kew Bridge station

Richmond station is equipped with lifts and level access.

Disabled parking

Parking is always free for Blue Badge holders. Disabled parking bays are available at:

• Brentford Gate car park
• Elizabeth Gate on Kew Green

Lift access at Kew Palace on 28 July 2021

Please note, due to essential maintenance works, there will be no lift access to the 1st and 2nd floors of Kew Palace on 28 July.

The spaces affected by this include: The Queen’s Boudoir, The Queen’s Drawing Room, Princess Elizabeth’s Dressing Room, Princess Elizabeth’s Bedroom, Queen Charlotte’s Bedroom, Queen Charlotte’s Antechamber, Princess Amelia’s Dressing Room, Princess Amelia’s Bedroom and Princess Augusta’s Bedroom.

We apologise for any inconvenience caused.

Blind or partially sighted visitors

Audio description tours are available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Deaf or hard of hearing visitors

A British Sign Language interpreter is available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Accessibility in Kew Gardens

Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.

Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.