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Accessibility

Access and ticket information

We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.

Royal Botanic Gardens, Kew offer free entry for:

  • Carers accompanying visitors with a disability
  • Registered blind and partially sighted visitors
Kew Gardens access guide

Guide dogs

Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.

Accessible travel

There is no step-free access from:

  • The westbound platform of Kew Gardens underground station
  • Kew Bridge station

Richmond station is equipped with lifts and level access.

Accessible car parking

Parking is free for Blue Badge holders. Accessible parking bays are available at:

  • Brentford Gate car park
  • Elizabeth Gate on Kew Green
Transport for London accessibility

Toilets

Accessible toilets within easy reach of Kew Palace can be found at:

  • Kew Palace welcome centre
  • Victoria Gate
  • Orangery Restaurant
  • Brentford Gate

Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:

  • Waterlily Pond
  • The Food Village
  • The Pavillion

Visitors with limited mobility

Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.

Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.

Lift near Queen Charlotte's Bedroom.

Blind or partially sighted visitors

Audio description tours are available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Deaf or hard of hearing visitors

A British Sign Language interpreter is available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Accessibility in Kew Gardens

Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.

Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.

Kew Gardens accessibility

Explore what's on

  • Things to see

The Royal Kitchens

Get an insight into life 'below stairs' at Kew Palace in the Royal Kitchens, preserved as they were in 1818 during the reign of George III.

  • Closed for winter
  • Kew Palace
  • Included in Kew Gardens admission
Learn more
  • Things to see

Queen Charlotte's Boudoir

A private sitting room where the Queen and her daughters passed hours waiting for news from doctors about the King's treatment.

  • Closed for winter
  • Kew Palace
  • Included in Kew Gardens admission
Learn more
  • Things to see

Queen Charlotte's Drawing Room

Explore Queen Charlotte's Drawing Room, the largest and grandest room in Kew Palace.

  • Closed for winter
  • Kew Palace
  • Included in Kew Gardens admission
Learn more

Browse more history and stories

Queen Charlotte

Wife of George III and mother to 15 children

George III

Dutiful, intelligent and cultured, but cruelly labelled ‘mad’

The story of Kew Palace

Britain's smallest royal palace and George III's private retreat