Access and ticket information
We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.
Royal Botanic Gardens, Kew offer free entry for:
- Carers accompanying visitors with a disability
- Registered blind and partially sighted visitors
Guide dogs
Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.
Accessible travel
There is no step-free access from:
- The westbound platform of Kew Gardens underground station
- Kew Bridge station
Richmond station is equipped with lifts and level access.
Accessible car parking
Parking is free for Blue Badge holders. Accessible parking bays are available at:
- Brentford Gate car park
- Elizabeth Gate on Kew Green
Toilets
Accessible toilets within easy reach of Kew Palace can be found at:
- Kew Palace welcome centre
- Victoria Gate
- Orangery Restaurant
- Brentford Gate
Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:
- Waterlily Pond
- The Food Village
- The Pavillion
Visitors with limited mobility
Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.
Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
Queen Charlotte's Cottage Access
We can provide access to the ground floor at Queen Charlotte's Cottage with small ramps over the steps at the entrance and exit. The only room that can't be visited due to a staircase is the picnic room. However, we can show images of this and have a QR code link to a short video showing the room.
Blind or partially sighted visitors
Audio description tours are available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Deaf or hard of hearing visitors
A British Sign Language interpreter is available but must be booked at least 14 days in advance.
To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000
Accessibility in Kew Gardens
Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.
Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.
Kew Gardens accessibilityExplore what's on
- For members
- Tours and talks
- Events
Members-Only Evening Tours of Kew Palace
Take advantage of this rare opportunity to join a members-only evening tour of Kew Palace. Led by an expert guide in full Georgian attire, explore the palace, undercroft and attics when the palace is usually closed to visitors.
-
25 June, 30 July and 27 August 2025
- 18:00 and 18:15
- Kew Palace
- Separate ticket (advance booking required)
- Tours and talks
Royal Kew
Join one of our costumed hosts on a daily 30 minute tour featuring some of the key rooms in the palace to hear their stories and learn more about life for the royal family at Kew.
-
Until 28 September 2025
- 14:00 - 14:30
- Kew Palace
- Separate ticket
- Tours and talks
Hidden Spaces Tours
Discover the areas hidden behind the scenes at Kew Palace and find out where the royal servants lived and worked in our daily Hidden Spaces Tour. You will be guided by one of our costumed hosts, who will take you to the palace attic.
-
Until 28 September 2025
- 16:00 - 16:30
- Kew Palace
- Separate ticket
Browse more history and stories
The story of Kew Palace
Britain's smallest royal palace and George III's private retreat
George III
Dutiful, intelligent and cultured, but cruelly labelled ‘mad’
The royal kitchens at Kew
The kitchens have survived, practically untouched