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Accessibility

Access and ticket information

We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.

Royal Botanic Gardens, Kew offer free entry for:

  • Carers accompanying visitors with a disability
  • Registered blind and partially sighted visitors

Visitors with a disability qualify for a concession ticket.

Kew Gardens access guide

Guide dogs

Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.

Accessible travel

There is no step-free access from:

  • The westbound platform of Kew Gardens underground station
  • Kew Bridge station

Richmond station is equipped with lifts and level access.

Disabled parking

Parking is always free for Blue Badge holders. Disabled parking bays are available at:

  • Brentford Gate car park
  • Elizabeth Gate on Kew Green
Transport for London accessibility

Toilets

Accessible toilets within easy reach of Kew Palace can be found at:

  • Kew Palace welcome centre
  • Victoria Gate
  • Orangery Restaurant
  • Brentford Gate

Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:

  • Waterlily Pond
  • The Food Village
  • The Pavillion

Visitors with limited mobility

Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.

Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.

Blind or partially sighted visitors

Audio description tours are available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Deaf or hard of hearing visitors

A British Sign Language interpreter is available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Accessibility in Kew Gardens

Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.

Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.

Kew Gardens accessibility

EXPLORE WHAT'S ON

Queen Charlotte’s Christmas

Visit the Royal Kitchens at Kew Palace this Christmas at the former residence of Queen Charlotte and her family for festive-themed arts and crafts.

  • 12, 13, 18 and 19 December 2023
  • 11:00 - 14:00 (last entry 13:30)
  • Kew Palace
  • Separate ticket
Learn more
  • Tours and talks

Sensory Palaces

A health and wellbeing programme for people living with dementia and their carers at Kew Palace.

  • Until 05 December 2023. New programme in spring 2024.
  • Kew Palace
  • Free (advance booking required)
Learn more
  • Tours and talks

Hidden Spaces Tours

See areas of Kew Palace not normally open to the public, such as our attics complete with 17th century witches marks, and our Tudor undercroft on our new tours.

  • Closed
  • 16:00 (tours last 30 minutes)
  • Kew Palace
  • Separate ticket
Learn more

BROWSE MORE HISTORY AND STORIES

The royal kitchens at Kew

The kitchens have survived, practically untouched

The story of Kew Palace

Britain's smallest royal palace and George III's private retreat

Queen Charlotte

Wife of George III and mother to 15 children