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Accessibility

Access and ticket information

We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.

Royal Botanic Gardens, Kew offer free entry for:

  • Carers accompanying visitors with a disability
  • Registered blind and partially sighted visitors

Visitors with a disability qualify for a concession ticket.

Kew Gardens access guide

Guide dogs

Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.

Accessible travel

There is no step-free access from:

  • The westbound platform of Kew Gardens underground station
  • Kew Bridge station

Richmond station is equipped with lifts and level access.

Disabled parking

Parking is always free for Blue Badge holders. Disabled parking bays are available at:

  • Brentford Gate car park
  • Elizabeth Gate on Kew Green
Transport for London accessibility

Toilets

Accessible toilets within easy reach of Kew Palace can be found at:

  • Kew Palace welcome centre
  • Victoria Gate
  • Orangery Restaurant
  • Brentford Gate

Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:

  • Waterlily Pond
  • The Food Village
  • The Pavillion

Visitors with limited mobility

Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.

Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.

Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.

Lift near Queen Charlotte's Bedroom.

Blind or partially sighted visitors

Audio description tours are available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Deaf or hard of hearing visitors

A British Sign Language interpreter is available but must be booked at least 14 days in advance.

To book or for more information, please email [email protected] stating the date and palace you wish to visit or call +44 (0)33 3320 6000
Textphone: 18001 033 3320 6000

Accessibility in Kew Gardens

Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.

Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.

Kew Gardens accessibility

EXPLORE WHAT'S ON

  • Events

Quiet Session

A calmer experience for those living with or caring for someone with Autism or those who have any other sensory needs, and their families and carers.

  • 21 August and 22 September
  • 1 hour
  • Kew Palace
  • Included in Kew Gardens admission
Learn more

NOW BOOKING

  • For members
  • Tours and talks
  • Events

Members-Only Evening Tours of Kew Palace

Take advantage of this rare opportunity to join a members-only evening tour of Kew Palace. Led by an expert guide in full Georgian attire, explore the palace, undercroft and attics when the palace is usually closed to visitors.

  • 18 July, 08 August and 05 September 2024
  • 18:00 and 18:15
  • Kew Palace
  • Separate ticket (advance booking required)
Learn more
  • Tours and talks

Hidden Spaces Tours

Discover the areas hidden behind the scenes at Kew Palace and find out where the royal servants lived and worked in our daily Hidden Spaces Tour. You will be guided by one of our costumed hosts, who will take you to the palace attic.

  • Until 29 September 2024
  • 16:00 - 16:30
  • Kew Palace
  • Separate ticket
Learn more

BROWSE MORE HISTORY AND STORIES

Queen Charlotte

Wife of George III and mother to 15 children

George III

Dutiful, intelligent and cultured, but cruelly labelled ‘mad’

The story of Kew Palace

Britain's smallest royal palace and George III's private retreat