Access and ticket information
We welcome all visitors to Kew Palace and aim to make everyone’s day out enjoyable.
Royal Botanic Gardens, Kew offer free entry for:
- Carers accompanying visitors with a disability
- Registered blind and partially sighted visitors
Visitors with a disability qualify for a concession ticket.Kew Gardens access guide
Trained assistance dogs are welcome inside Kew Palace and the Royal Kitchens. This includes medical alert dogs. We are happy to provide water on request.
There is no step-free access from:
- The westbound platform of Kew Gardens underground station
- Kew Bridge station
Richmond station is equipped with lifts and level access.
Parking is always free for Blue Badge holders. Disabled parking bays are available at:
- Brentford Gate car park
- Elizabeth Gate on Kew Green
Accessible toilets within easy reach of Kew Palace can be found at:
- Kew Palace welcome centre
- Victoria Gate
- Orangery Restaurant
- Brentford Gate
Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:
- Waterlily Pond
- The Food Village
- The Pavillion
Visitors with limited mobility
Assisted wheelchair access into the building and an accessible lift make Kew Palace accessible for wheelchair users.
Due to the historic nature of the narrow corridors and doorways in Kew Palace, small wheelchairs are required. Mobility scooters are not permitted in Kew Palace or the Royal Kitchens.
Kew Palace has two wheelchairs that can be borrowed while visiting the palace. There are a limited number of wheelchairs available to borrow at each entrance gate to Kew Gardens.
Accessibility in Kew Gardens
Kew Gardens are largely flat, with tarmac paths in most places. All cafés and shops have level or ramped access and accessible bathrooms.
Kew Gardens offer a number of tours and walks for visitors with sensory loss or limited mobility.Kew Gardens accessibility