Committed to access for all

Committed to access for all

Banqueting House is closed until further notice but is open for private events and weddings. We apologise for any disappointment this may cause.

Free carer tickets

We welcome all visitors Banqueting House and aim to make everyone’s day out enjoyable.

An accompanying carer is admitted free of charge. Whilst concession tickets can be purchased online, complimentary adult carer tickets can only be obtained on the day of your visit.

Guide dogs

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome. Make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book.

Visitors with limited mobility

Whilst we strive to make the Banqueting House accessible to all visitors, this historic building features a staircase to the Main Hall which has limited accessibility via lift.

Main Hall
The Main Hall of the Banqueting House is accessible to wheelchair users via a lift in an adjoining property.

Lift access to the Main Hall is currently unavailable due to building works. We apologise for any inconvenience.

The lift is small and may accommodate up to one standard sized push wheelchair at a time.

The dimensions of the lift are:

  • Door width 27 inches
  • Depth of lift 30 x 30 inches
  • Weight limit 704 pounds

We advise that visitors contact us in advance to check for availability. 

Email: [email protected]

The Undercroft
A ramp down to the Undercroft is available for wheelchair users.

Accessible Toilet
An accessible toilet is available back of house. Please ask a member of staff to direct you. Please be aware the toilet is accessed down a short ramp with no handrail.

Deaf or hard of hearing visitors

A transcript of our audio guide is available. Please ask staff for more information.

British Sign Language interpreters will be on site 10:30-13:00 on the first Saturday of each month.

More information

Blind or partially sighted visitors

We have a Braille guide of Banqueting House available. Please ask a member of staff upon arrival.