FAQs

To reach the palace you need a ticket for The Royal Botanic Gardens, Kew. Once inside the gardens Kew Palace is free to access. Historic Royal Palaces members get a discount on admission tickets to Kew Gardens upon presentation of their membership card.

Queen Charlotte's Cottage is located at the opposite end of Kew Gardens, near Lion Gate. 

Queen Charlotte’s Cottage will be closed in 2021 for essential repair work. Outdoor activities at Queen Charlotte’s Cottage will take place on selected dates throughout the year. Please ask a member of staff at Kew Palace for more information. 

The Great Pagoda sits within the Royal Botanic Gardens Kew and a gardens admission ticket is required. An additional ticket is needed to climb the Great Pagoda. 

Historic Royal Palaces members can climb the pagoda for free. Present your membership card at the Kew Gardens gate on entrance to book your time slot. Members also enjoy a 10% discount on Kew Gardens admission.

The Great Pagoda reopens for pre-booked guided tours from 5 June 2021.

Members of Historic Royal Palaces need a Royal Botanic Gardens, Kew ticket to access the palace. Members are entitled to a discounted admissions ticket. To validate the discounted rate please bring your Historic Royal Palaces membership card with you and present it to ticketing staff at the ticket kiosks at Kew Gardens.

Members are entitled to free admission to the Great Pagoda, and will be given the next available time slot on the day by showing their membership card.

No left luggage facilities are available at Kew Palace, but lockers are available in the grounds of Royal Botanic Gardens, Kew. Lockers can be found nearby at the Elizabeth and Victoria gates and are operated with a £1.00 coin.

If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and [email protected] and we’ll do our best to try to reunite you with your property.

Hosts are available throughout the palace and can answer any questions you may have. If you are a small group we may be able to provide a pre-booked guided tour, subject to availability. Email [email protected] to discuss your needs. 

You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. Filming is not permitted within the palace. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance. 

Wedding and engagement photography within Kew Palace is available exclusively to our brides and grooms. 

There is no specific dress code for visitors to Kew Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.

For general information, browse History and Stories and Explore. For detailed information relating to the collections on display, email [email protected]