FAQs

To reach the palace you need a ticket for The Royal Botanic Gardens, Kew. Once inside the gardens Kew Palace is free to access. Historic Royal Palaces members get a discount on admission tickets to Kew Gardens upon presentation of their membership card.

Queen Charlotte’s cottage is located within the grounds of Royal Botanical Gardens, Kew, tickets for which can be found on their website. Opening times for the cottage can be found here. Please note, this is subject to short notice change. 

The Great Pagoda sits within the Royal Botanic Gardens Kew and a gardens admission ticket is required. An additional ticket is needed to climb the Great Pagoda. 

Historic Royal Palaces members  can climb the pagoda for free. Present your membership card at the Kew Gardens gate on entrance to book your time slot. Members also enjoy a 10% discount on Kew Gardens admission.

Members of Historic Royal Palaces need a Royal Botanic Gardens, Kew ticket to access the palace. Members are entitled to a discounted admissions ticket. To validate the discounted rate please bring your Historic Royal Palaces membership card with you and present it to ticketing staff at the ticket kiosks at Kew Gardens.

Royal Botanic Gardens, Kew offer free entry for:

• Carers accompanying visitors with a disability
• Registered blind and partially sighted visitors

Visitors with a disability qualify for a concession ticket.

Visit the Royal Botanic Garden website for more information.

Please visit our Accessibility page for more information.

You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. Filming is not permitted within the palace. The use of tripods and selfie-sticks is prohibited. For more information on visitor photography can be found here. Images of the palace are available for sale from our Image Library. Requests for commercial photography, filming or sketching should be made in advance. 

Hosts are available throughout the palace and can answer any questions you may have. If you are a small group we may be able to provide a pre-booked guided tour, subject to availability. Email [email protected] to discuss your needs. 

Please keep belongings with you at all times. There is no luggage storage at Kew Palace, in the gardens or within buildings.

If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and we’ll do our best to try to reunite you with your property.

There is no specific dress code for visitors. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff. We ask that visitors do not dress in costume unless otherwise allowed as part of an event arranged by Historic Royal Palaces.

Wedding and engagement photography within Kew Palace is available exclusively to our brides and grooms. 

For general information, browse History and Stories and What's on. For detailed information relating to the collections on display, email [email protected]

Please be aware that adults are not permitted to enter at the palace in costume unless otherwise stated as part of an event arranged by Historic Royal Palaces.

Breastfeeding is welcome throughout our palace. Team members are always on hand should you need any further information and we will happily assist should you wish to breastfeed off the main visitor route.