Practical information for your visit
There is a buggy park at the Welcome Centre near the entrance. We ask that you do not take pushchairs or buggies around the palace.
Baby changing facilities are available in the following areas:
Visitors are welcome to take non-commercial photographs and films without flash within Kew Palace.
The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.
Wedding photography is exclusive to couples hiring Kew Palace for their wedding day. To find out more about hiring Kew Palace for your event, visit our Hire a Venue page.
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team.
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.
Historic Royal Palaces is a safeguarding aware organisation and takes its responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.Read our Safeguarding Policies and Procedures
Kew Palace does not have any left luggage facilities. Deposits for left luggage are available at the Elizabeth and Victoria gates. Please note: due to the size of the rooms, people carrying large suitcases will not be allowed entry into the palace.London's left luggage guide
Free Wi-Fi is available inside the palace.
Simply follow the on-screen prompts on your mobile device to get connected.
Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing email@example.com
Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.
Fully accessible to disabled visitors:
In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned: