Practical information for your visit

Practical information for your visit

For families

Buggy park
There is a buggy park at the Welcome Centre near the entrance. We ask that you do not take pushchairs or buggies around the palace.

Baby changing
Baby changing facilities are available in the following areas:

  • The Welcome Centre
  • Near the Orangery Restaurant

Photography and Filming

Visitors are welcome to take non-commercial photographs and films without flash within Kew Palace. 

The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.

Wedding photography
Wedding photography is exclusive to couples hiring Kew Palace for their wedding day. To find out more about hiring Kew Palace for your event, visit our Hire a Venue page.

Commercial photography
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team. 

Photographic equipment
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.

Historic Royal Palaces is a safeguarding aware organisation and takes its responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Read our Safeguarding Policies and Procedures

Left Luggage

Kew Palace does not have any left luggage facilities. Deposits for left luggage are available at the Elizabeth and Victoria gates. Please note: due to the size of the rooms, people carrying large suitcases will not be allowed entry into the palace.

London's left luggage guide


Free Wi-Fi is available inside the palace.

Simply follow the on-screen prompts on your mobile device to get connected. 

Lost Property

Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing operators@hrp.org.uk 

First Aid

Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.

Health and Safety

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • In some of our gardens we have steep slopes and drops from height, so please be aware of these, especially if you have children with you.
  • Where water features are present, please ensure children are supervised at all times.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.


Fully accessible to disabled visitors:

  • Welcome Centre (next to Kew Palace)
  • Victoria Gate
  • Orangery Restaurant
  • Waterlily Pond (nearest to Queen Charlotte’s Cottage)

Prohibited Articles

In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned:

  • Weapons, including knives
  • Fireworks and smoke bombs
  • Pepper spray or any other articles intended to cause injury
  • Any article which is illegal to possess under UK law