Facilities at Kew Palace

Practical information for your visit.

Cloakroom facilities

Kew Palace does not have any left luggage facilities. Deposits for left luggage are available at the Elizabeth and Victoria gates. Please note: due to the size of the rooms, people carrying large suitcases will not be allowed entry into the palace.

Visit London's left luggage guide

First aid/lost children

Instruct children to approach the nearest member of uniformed staff if they are lost or in need of First Aid.

Facilities for families

Buggy park
There is a buggy park at the Welcome Centre near the entrance. We ask that you do not take pushchairs or buggies around the palace.

Baby changing
Baby changing facilities are available in the following areas:

  • The Welcome Centre
  • Near the Orangery Restaurant

Toilets

Fully accessible to disabled visitors:

  • Welcome Centre (next to Kew Palace)
  • Victoria Gate
  • Orangery Restaurant
  • Waterlily Pond (nearest to Queen Charlotte’s Cottage)

Photography and filming

Visitors are welcome to take non-commercial photographs and films without flash within Kew Palace. Requests for commercial photography, filming and sketching should be authorised in advance.

For details, please call our Press Office:
Telephone: +44 (0)20 3 166 6166
Email: press@hrp.org.uk

Wedding photography is restricted to authorised ceremonies held at the palace. Permission for our Press Team must be obtained in advance. Photographic equipment- such as tripods and selfie sticks- must not be used at the palace.

Historic Royal Palaces is a safeguarding aware organisation and takes it's responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Visit Media and press Read our Safeguarding policies and procedures

Health and Safety advice

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • In some of our gardens we have steep slopes and drops from height, so please be aware of these, especially if you have children with you.
  • Where water features are present, please ensure children are supervised at all times.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.