Facilities

Practical information for your visit

Practical information for your visit

For families

Buggies and pushchairs
For conservation purposes, we ask that you do not take pushchairs or buggies around the palace. A covered buggy park is available 1 minute walk from the palace. A buggy park is also available at The Hive, a 10 minute walk from the palace.

Baby changing
Baby changing facilities are located within easy reach of Kew Palace and nearby attractions in Kew Gardens. The nearest facilities are in the Orangery restaurant, a few minutes walk from Kew Palace.

Useful information
Any children aged 16 or under must be accompanied by an adult at all times.

Bicycles, tricycles, roller skates, skateboards and scooters are not permitted in Kew Gardens. Bicycle racks and lockers are available at the Victoria Gate.

The gardens surrounding Kew Palace are the perfect place for a picnic. Please stick to grassy areas and don’t bring barbecues or picnic furniture.

Toilets

Accessible toilets within easy reach of Kew Palace can be found at:

  • Kew Palace welcome centre
  • Victoria Gate
  • Orangery Restaurant
  • Brentford Gate

Accessible toilets nearby the Great Pagoda and Queen Charlotte’s Cottage can be found at:

  • Waterlily Pond
  • The Food Village
  • The Pavillion

Photography and filming

Visitors are welcome to take non-commercial photographs and films without flash within Kew Palace. 

The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.

Wedding photography
Wedding photography is exclusive to couples hiring Kew Palace for their wedding day. To find out more about hiring Kew Palace for your event, visit our Hire a Venue page.

Commercial photography
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team. 

Photographic equipment
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.

Historic Royal Palaces is a safeguarding aware organisation and takes its responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Read our Safeguarding Policies and Procedures

Left luggage

No left luggage facilities are available at Kew Palace. Lockers can be found nearby at the Victoria Gate and are operated with a £1.00 coin.

Due to the size and historic nature of the rooms, large suitcases are not permitted within Kew Palace.

London's left luggage guide

Lost property

Please speak to a member of staff if you lose something during a visit. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing info@hrp.org.uk

Health and safety

Kew Palace, and the Royal Kitchens are very old and have some uneven surfaces. Please choose footwear that is comfortable and appropriate for the conditions.

Light levels can be low in some places, so please allow time for your eyes to adjust, particularly when using the stairs.

The Great Pagoda
The Great Pagoda is a challenging climb of 253 steps. Please do not climb if you have any health conditions that may be worsened by the climb. Children under 5 are not permitted above the ground floor.

Kew Gardens
Parts of Kew Gardens have steep slopes and drops from height, so please be aware of these, especially if you have children with you.

Where water features are present, please ensure children are supervised at all times.

Look out for our safety signs and follow the advice given to avoid spoiling your day.

First aid

Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.

Prohibited articles

In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned:

  • Weapons, including knives
  • Fireworks and smoke bombs
  • Pepper spray or any other articles intended to cause injury
  • Any article which is illegal to possess under UK law