Accessibility

Accessible Travel

Public transport

• Hampton Court Station is step free
• The majority of buses accommodate wheelchair users and stop near the palace entrance

Accessible parking

• There are 9 allocated parking bays for visitors with access needs in the on-site car park
• Parking is currently free for Blue Badge holder

 Taxi drop off/collection

• Please note that there are no drop-off or collection points outside the entrances to the palace
• The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance)
• Taxis may drop off/collect visitors by the Ticket Office

Quick guide to accessibility

We've created an Accessibility Guide using the VisitEngland template.

Blind or partially sighted visitors

As our current offer is limited to courtyards and garden, we have no audio guide, braille guide or transcripts available. 

Audio guides

Audio tours for blind or partially sighted visitors are available for the following areas:

• William III’s Apartments
• Tudor Kitchens

Braille guides

Braille guidebooks are available to borrow from the Information Centre. Please ask a warder if you wish to use them.

Handling points

Artefacts in the Tudor Kitchen may be handled, as these are replicas.

Deaf or hard of hearing visitors

Induction loops

Induction loops can be found in the following locations:

• Ticket office
• Business reception
• Retail points
• Cafés

Switch your hearing aid to the ‘T’ setting to activate.

Digital BSL guides

Pick up a Digital Visitor Guide from the Information Centre and choose one of the BSL tours for either Henry VIII's Kitchens or the Georgian Story.

Audio guide transcripts

Transcripts of our audio guides can be found in the Information Centre.

British Sign Language Facilitated visits

Get the most out of your visit by arranging to join one of our BSL Interpretation Tours. These tours are included in your ticket price.

Visitors with limited mobility

Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease

Wheelchairs and mobility scooters

Wheelchairs and electric buggies are available. Please note that electric buggies are for outdoor use only. These are sanitised between each use.

28-30 August 2021

Electric buggies are available on a first come first serve basis, but may not be available in the afternoon due to high demand. Please speak to a member of staff if you require any assistance.

Staff operated lift

The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a State Apartment Warder if you wish to use it. 

We-Go wheelchair tours

Our We-Go wheelchairs are currently unavailable.

Free carer ticket

Visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can only be obtained on the day of your visit upon presentation of proof of registered disability. 

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the palace. Please make sure they are wearing their designated jacket or lead slip.

Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 

Changing Places Toilets

Hampton Court Palace does not have a Changing Places Toilet.

The nearest are located at:

• Second floor of the Bentall Centre, Kingston, KT1 1TY
• HFT Kingston Resource Centre, New Malden, KT3 3LJ
• Chessington World of Adventures Resort, Chessington, KT9 2NE
• Kew Gardens, TW9 3AB