Accessibility

Free carer tickets

We welcome all visitors to Hampton Court Palace and aim to make everyone’s day out enjoyable.

Disabled visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can only be obtained on the day of your visit upon presentation of proof of registered disability.

Quick guide to accessibility

We've created an Accessibility Guide using the VisitEngland template.

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the palace. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book (or the appropriate international equivalent) with them. Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 

Blind or partially sighted visitors

Audio guides
Audio tours for blind or partially sighted visitors are available for the following areas:

• William III’s Apartments
• Tudor Kitchens
• The Young Henry VIII Exhibition

Braille guides
Braille guidebooks are available to borrow from the Information Centre. Braille and large print folders are offered for the Young Henry VIII exhibition. Please ask a warder if you wish to use them.

Handling points
Artefacts in the Tudor Kitchen may be handled, as these are replicas.

Deaf or hard of hearing visitors

Induction loops
Induction loops can be found in the following locations:

• Ticket office
• Business reception
• Retail points
• Cafés

Switch your hearing aid to the ‘T’ setting to activate.

Audio guide transcripts
Transcripts of our audio guides can be found in the Information Centre.

British Sign Language Facilitated visits
Get the most out of your visit by arranging to join one of our BSL Interpretation Tours. These tours are included in your ticket price.

Visitors with limited mobility

Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease

Staff operated lift
The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a State Apartment Warder if you wish to use it. A virtual tour of the Young Henry Exhibition, which has no lift access, is available to view online or in the Information Centre.

Wheelchairs available
A number of wheelchairs are available (free of charge) for use around the palace. Single-person mobility scooters are available to borrow for use in the gardens. Please ask a member of staff at the entrance for details.

Accessible travel

Public transport

• Hampton Court Station is step free.
• The majority of buses accommodate wheelchair users and stop near the palace entrance.

Disabled parking

• There are 9 allocated parking bays for disabled visitors in the on-site car park.
• Parking is currently free for Blue Badge holder

 Taxi drop off/collection

• Please note that there are no drop-off or collection points outside the entrances to the palace.
• The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance).
• Taxis may drop off/collect visitors by the Ticket Office.