Committed to access for all
We welcome all visitors to Hampton Court Palace and aim to make everyone's day out successful and enjoyable.
- Hampton Court Station is step-free
- The majority of buses accommodate wheelchair users and stop near the palace entrance
Accessible car parking
- There are 10 allocated parking bays for visitors with access needs in the on-site car park. Since July 2023, these are all slightly wider than previously.
- Two of these 10 parking bays are the closest parking bays to the palace entrance.
- Parking is currently free for Blue Badge holders
- Please note that there are no drop-off or collection points outside the entrances to the palace
- The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance)
- Taxis may drop off/collect visitors by the Ticket Office
Blind or partially sighted visitors
Audio tours for blind or partially sighted visitors are available for the following areas:
- William III’s Apartments
- Tudor Kitchens
Artefacts in the Tudor Kitchen may be handled, as these are replicas.
How to get a carer ticket
Visitors with a registered disability can obtain one complimentary adult carer ticket on the day of your visit. If you require more than one carer ticket you can present proof of need at the Ticket Office on the day of your visit to receive your additional carer ticket(s).
Carer/Companion tickets online
Adult carer/companion tickets are available to book online for visits.
Only one carer ticket can be added per booking but each disabled visitor can bring one person with them free of charge as a carer/companion. If your party requires more than one carer ticket, please book your paid tickets online and email [email protected] with your booking reference number and all proof of need. We will be happy to reserve the additional carer tickets for your party at no extra cost.
Please allow up to three working days for the team to book in your ticket. Alternatively, you can present proof of need at the Ticket Office on the day of your visit to receive your additional carer ticket(s). We always keep aside capacity and would never turn away a carer.
Deaf or hard of hearing visitors
Induction loops can be found in the following locations:
- Ticket office
- Audio Guide Desk in the Undercroft Shop
- Retail points
Switch your hearing aid to the ‘T’ setting to activate.
We also have blue tooth headphone adaptors for hearing aids and noise cancelling headphones available.
BRITISH SIGN LANGUAGE DIGITAL VISITOR GUIDE
A British Sign Language Digital Visitor Guide is available at Hampton Court Palace, telling the fascinating stories about Henry VIII’s Kitchens and the reign of George II and Queen Caroline.
The tour is self-led and is included in palace admission for British Sign Language users. For more information on the guide and where to pick it up, visit our British Sign Language Digital Visitor Guide page.
AUDIO GUIDE TRANSCRIPTS
Transcripts of our audio guides can be found in the Undercroft Shop, Audio Guides Desk.
Visitors with limited mobility
Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease.
Wheelchairs and mobility scooters
Wheelchairs and electric buggies are available. Please note that Historic Royal Palaces’ electric buggies are for outdoor use only. These are sanitised between each use.
Staff operated lift
The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a Palace Host if you wish to use it.
Guide Dogs Welcome
Trained assistance dogs are welcome inside the palace. This includes medical alert dogs. We are happy to provide water on request.
Changing Places Toilets
Hampton Court Palace does not have a Changing Places Toilet.
The nearest are located at:
- Second floor of the Bentall Centre, Kingston, KT1 1TY
- HFT Kingston Resource Centre, New Malden, KT3 3LJ
- Chessington World of Adventures Resort, Chessington, KT9 2NE
- Kew Gardens, TW9 3AB
- Tours and talks
For deaf or hard of hearing visitors, discover more about Hampton Court Palace with the British Sign Language self-led digital visitor guide. Included in admission.
- Hampton Court Palace
- Included in palace admission (members go free)
Shop the exclusive collection of souvenirs featuring a beautiful watercolour print of Hampton Court Palace.
Explore the range of products inspired by this larger than life monarch and Hampton Court Palace where all his six wives lived.
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