There is planned industrial action on South Western Railway services on 18 August 2018. Please check before you travel.
The East Front Gardens will be closed to visitors on 23 - 24 August and 28 August - 03 September 2018. More info
Committed to access for all
Taxi drop off/collection
We've created an Accessibility Guide using the VisitEngland template.Quick guide to accessibility
Audio tours for blind or partially sighted visitors are available for the following areas:
Braille guidebooks are available to borrow from the Information Centre. Braille and large print folders are offered for the Young Henry VIII exhibition. Please ask a warder if you wish to use them.
Artefacts in the Tudor Kitchen may be handled, as these are replicas.
Induction loops can be found in the following locations:
Switch your hearing aid to the ‘T’ setting to activate.
Audio guide transcripts
Transcripts of our audio guides can be found in the Information Centre.
British Sign Language Facilitated visits
Get the most out of your visit by arranging to join one of our BSL Interpretation Tours. These tours are included in your ticket price.
Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease
Staff operated lift
The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a State Apartment Warder if you wish to use it. A virtual tour of the Young Henry Exhibition, which has no lift access, is available to view online or in the Information Centre.
A number of wheelchairs are available (free of charge) for use around the palace. Single-person mobility scooters are available to borrow for use in the gardens. Please ask a member of staff at the entrance for details.
Disabled visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can only be obtained on the day of your visit upon presentation of proof of registered disability.
All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the palace. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book (or the appropriate international equivalent) with them. Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time.
We have two powered ‘We-Go’ wheelchairs available. These are operated by volunteer guides who take users on a dedicated tour of the palace. These tours must be pre-booked at least two weeks in advance and cost £5.00 per wheelchair for two hours of hire. Please send your completed booking form to firstname.lastname@example.org