Accessibility

Accessible Travel

Public transport

• Hampton Court Station is step free.
• The majority of buses accommodate wheelchair users and stop near the palace entrance.

Disabled parking

• There are 9 allocated parking bays for disabled visitors in the on-site car park.
• Parking is currently free for Blue Badge holder

 Taxi drop off/collection

• Please note that there are no drop-off or collection points outside the entrances to the palace.
• The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance).
• Taxis may drop off/collect visitors by the Ticket Office.

Quick guide to accessibility

We've created an Accessibility Guide using the VisitEngland template.

Blind or partially sighted visitors

Audio guides

Audio tours for blind or partially sighted visitors are available for the following areas:

• William III’s Apartments
• Tudor Kitchens
• The Young Henry VIII Exhibition

Braille guides

Braille guidebooks are available to borrow from the Information Centre. Braille and large print folders are offered for the Young Henry VIII exhibition. Please ask a warder if you wish to use them.

Handling points

Artefacts in the Tudor Kitchen may be handled, as these are replicas.

Deaf or hard of hearing visitors

Induction loops

Induction loops can be found in the following locations:

• Ticket office
• Business reception
• Retail points
• Cafés

Switch your hearing aid to the ‘T’ setting to activate.

Audio guide transcripts

Transcripts of our audio guides can be found in the Information Centre.

British Sign Language Facilitated visits

Get the most out of your visit by arranging to join one of our BSL Interpretation Tours. These tours are included in your ticket price.

Visitors with limited mobility

Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease

Staff operated lift

The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a State Apartment Warder if you wish to use it. A virtual tour of the Young Henry Exhibition, which has no lift access, is available to view online or in the Information Centre.

Wheelchairs available

A number of wheelchairs are available (free of charge) for use around the palace. Single-person mobility scooters are available to borrow for use in the gardens. Please ask a member of staff at the entrance for details.

We-Go wheelchair tours

We have two powered 'We-Go' wheelchairs available. These are manual wheelchairs with a battery pack to do all the hard work and are operated by volunteers who take users on dedicated tours of the palace.

We have five available tours for visitors to choose from. They must be pre-booked in advance and cost £5.00 per wheelchair per tour. This is in addition to palace admission. 

To book a dedicated wheelchair tour, please send your completed booking form to booking.confirmations@hrp.org.uk.

Free carer ticket

Disabled visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can only be obtained on the day of your visit upon presentation of proof of registered disability. 

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the palace. Please make sure they are wearing their designated jacket or lead slip.

Owners should also bring the dog’s 'Assistance Dog’s (UK)’ identification book (or the appropriate international equivalent) with them. 

Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 

Changing Places Toilets

Hampton Court Palace does not have a Changing Places Toilet.

The nearest are located at:

• HFT Kingston Resource Centre, New Malden, KT3 3LJ
• Chessington World of Adventures Resort, Chessington, KT9 2NE
• Kew Gardens, TW9 3AB