Committed to access for all

Committed to access for all

Accessible Travel

Public transport

  • Hampton Court Station is step free
  • The majority of buses accommodate wheelchair users and stop near the palace entrance

Accessible parking

  • There are 9 allocated parking bays for visitors with access needs in the on-site car park
  • Parking is currently free for Blue Badge holder

 Taxi drop off/collection

  • Please note that there are no drop-off or collection points outside the entrances to the palace
  • The nearest coach drop-off point is at Hampton Court Station (200 metres from entrance)
  • Taxis may drop off/collect visitors by the Ticket Office
Transport for London travel access guide

Accessibility guide

We've created an Accessibility Guide using the VisitEngland template.


Accessibility guide
Blind person using the audio tour sat in the Processional Route.

Blind or partially sighted visitors

Audio guides

Audio tours for blind or partially sighted visitors are available for the following areas:

  • William III’s Apartments
  • Tudor Kitchens

Braille guides

Braille guidebooks are available to borrow from the Information Centre. Please ask a warder if you wish to use them.

Handling points

Artefacts in the Tudor Kitchen may be handled, as these are replicas.

How to get a carer ticket

Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

Deaf or hard of hearing visitors

Induction loops

Induction loops can be found in the following locations:

  • Ticket office
  • Business reception
  • Retail points
  • Cafés

Switch your hearing aid to the ‘T’ setting to activate.

Digital BSL guides

Pick up a Digital Visitor Guide from the Information Centre and choose one of the BSL tours for either Henry VIII's Kitchens or the Georgian Story.

Audio guide transcripts

Transcripts of our audio guides can be found in the Information Centre.

British Sign Language Facilitated visits

Get the most out of your visit by arranging to join one of our BSL Interpretation Tours. These tours are included in your ticket price.

BSL guide signing to visitors in the Great Watching Chamber at Hampton Court Palace.
Group of visitors sitting at a table, including a wheelchair user

Visitors with limited mobility

Whilst we strive to make Hampton Court Palace accessible to all visitors, this historic building has many uneven surfaces and difficult staircases. We recommend that wheelchair users bring their own wheelchairs for comfort and ease

Wheelchairs and mobility scooters

Wheelchairs and electric buggies are available. Please note that electric buggies are for outdoor use only. These are sanitised between each use.

Staff operated lift

The majority of our exhibitions are accessible to those with limited mobility as there is a lift to the State Apartments on the first floor. Please speak to a Palace Host if you wish to use it. 


We-Go wheelchair tours

Our We-Go wheelchairs are currently unavailable.

Find out more about We-Go wheelchair tours
We-Go wheelchair user entering the Haunted Gallery

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the palace. Please make sure they are wearing their designated jacket or lead slip.

Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 

Accessibility downloads

For more information on access needs at Hampton Court Palace

Austism Spectrum: Guide for parents/carers Austism Spectrum: Easy-read general visit guide Hampton Court Palace Access Guide

Changing Places Toilets

Hampton Court Palace does not have a Changing Places Toilet.

The nearest are located at:

  • Second floor of the Bentall Centre, Kingston, KT1 1TY
  • HFT Kingston Resource Centre, New Malden, KT3 3LJ
  • Chessington World of Adventures Resort, Chessington, KT9 2NE
  • Kew Gardens, TW9 3AB

Explore our access tours and events

British Sign Language (BSL) guide in the King's Guard Chamber of Hampton Court Palace explaining/guiding to a visitor
Tours and talks

Book a place on a British Sign Language (BSL) tour of Hampton Court Palace and discover its wonderful stories.

Next tour: Cancelled until further notice

Hampton Court Palace

Included in palace admission (members go free)

Blind person touching the King's Stairs Tijou bannisters.
Tours and talks

Experience history where it happened with our escorted visit service, available for blind or partially sighted visitors.

Cancelled until further notice

Hampton Court Palace

Included in palace admission (members go free)

Visitors walking through the Privy Garden
Tours and talks

For a truly memorable experience, book one of our knowledgeable guides for a private tour.

Open (pre-booking)

Hampton Court Palace

Separate ticket