FAQs

Who is entitled to the Concession rate - student?

You are entitled to a concession rate ticket if you are over the age of 16 and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid id card.

Who is entitled to the Concession rate – 60 years+?

You are entitled to a concession rate ticket if you are over the age of 60. You may be required to show an identification card (with your date of birth) once on site to validate the discounted price. International visitors are entitled to this rate if they also meet these requirements of proof of age.

What is the dress code at the palace?

There is no specific dress code for visitors to Hillsborough Castle. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.

I am fundraising - can I get complimentary tickets?

As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

I just want to visit the gardens, how do I purchase a garden-only ticket?

There is a separate ticket available if you are wanting access to only the gardens without a tour of the castle. Check the tickets and prices page for further detail.

I think I left some property behind, how do I retrieve it?

If you lose something during your visit please contact the nearest member of staff. Alternatively, contact operators@hrp.org.uk and we’ll do our best to try to reunite you with your property.

Can I take photos in the palace?

You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance. 

How do I get more information on the displayed collections?

For general information browse History and Stories and Explore. For detailed information relating to the collections on display, email curators@hrp.org.uk