Additional information for your visit
We are sorry to hear that you have had issues downloading your tickets.
If you are not able to download your e-tickets using the link in your confirmation email, please show your reference number which begins 42xxxxxxxxx to the ticket desk when you arrive and staff on site will be able to print your tickets for you.
In line with government guidelines, we ask that you consider wearing a face covering in crowded, enclosed spaces out of respect for other people as well as our own welfare, unless exempt.
We recommend visitors continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the palaces.
Use your membership number and surname to log in, click on the name of the palace you wish to visit and make your ticket selection. Don't forget to book a place for each member of your party, including children (except for under 5’s). If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].
You can arrive any time within your selected 30 minute timeslot. For example, if you have a 10.30 timeslot, you can enter the palace anytime between 10.30-11.00.
Life Through a Royal Lens is included in an admissions ticket to Kensington Palace. The exhibition runs from 04 March - 30 October 2022. Advanced booking is recommended.
You can arrive at any time within your chosen timeslot, but if you cannot make this allotted time, the admissions team will try their best to accommodate you in the next available timeslot.
Please be aware that timeslots on the day may be fully booked and this cannot always be guaranteed.
Groups are recommended to book in advance to guarantee entry, and on their desired timeslot. Only Blue Badge Guides are allowed to guide around Kensington Palace, in groups of no more than 6, plus Guide. Groups of 15 and over can buy tickets at a discounted rate.
Those with a registered disability are entitled to a free carers ticket.
Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).
The access page has further detail on what to expect during your visit.
Yes. Simply open your ticket on your smartphone and have the QR code visible to show at the Kensington Palace entrance.
For your convenience we encourage you to print out your e-ticket before arriving for your visit. If you have trouble downloading your e-tickets, or if you are collecting tickets for an amended booking, please visit the ticket office and provide them with the booking reference number and we can print out your tickets.
Kensington Gardens are free of charge. You do not require an admission ticket to enjoy these beautiful outdoor spaces. Please note, the Sunken Garden is only open from 10.00-18.00 Wednesday to Sunday, last entry into the Sunken Garden is at 17.45.
London Pass holders need to bring their Pass with them to show our Admissions team on arrival on the day of your visit.
Whilst we cannot pre-book your free space, we will admit you on the next available timeslot when you visit. As we are operating with a limited capacity please note that you might have to queue, and we appreciate your patience if this should happen.
How much are tickets?
MOD Adult: £14.00 / MOD Child: £7.00 / MOD Family 1: £24.50 / MOD Family 2: £38.50
A MOD family ticket will allow entrance for 1 military personnel, 1 additional adult and up to 3 children. A MOD family 1 ticket with allow entrance for 1 military personnel and up to 3 children without the additional adult.
Unless otherwise stated, these prices are valid from March 2022 and subject to our Terms & Conditions.
What do I need to do next?
Discounted tickets can only be bought at the palace on the day of your visit. Simply show your proof of eligibility at the ticket office and we will be happy to offer the reduced rate.
National Art Fund Pass holders are entitled to free entry to the Palace by presenting a valid Art Fund Pass on the day of their visit. We are not able to pre-book Art Fund members through the website but will admit them on the first available timeslot when they visit, and they will not be separated from the rest of their party if they are visiting with people who have pre-booked tickets.
Please follow all instructions from your third party and check you have followed all stages. This may include going through our B2B portal until you have a ticket with a scannable QR code.
You are able to spend as much time as you like within Kensington Palace and Kensington Gardens during opening hours. We recommend around 2 hours to complete your visit.
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors. We are unable to support other fundraising activities with complimentary tickets.
No left luggage or bag storage facilities are available. Suitcases, large bags and any rolling luggage will not be permitted inside the Palace buildings.
Toilets are available in the following locations to ticket holders:
All toilets have disabled access.
Toilets are available in the following locations to non-ticket holders: Café Toilets
Our palace café and Kensington Palace Pavilion Restaurant and Tea Room are open. You can enter both without a palace admissions ticket.
The Kensington Palace Shop is located near to the café and open Wednesday to Sunday from 10.00 - 18.00. Last Entry is at 17.45. You can enter the shop without a palace admissions ticket. If you forget to get something on the day our online shop is also open.
We are accepting cash in admissions, the shop, café and Pavilion restaurant.
Accessible parking is currently not available on site. This is due to building work and conservation work on the Orangery and surrounding area. We apologise for any inconvenience caused.
The London Royal Garden Hotel car park offers two disabled parking bays for Blue Badge holders. Disabled car parking can be found at various sites within Hyde Park. Parking is free for Blue Badge holders but are subject to a maximum visit time of four hours from Monday to Saturday.
Staff may be wearing PPE or working behind screens for the protection of both themselves and our visitors.
We have implemented a frequent and comprehensive cleaning regime.
We recommend visitors keep their distance from each other. Screens are in place to protect visitors and staff in some areas, while hand sanitiser dispensers are located around the palace.
There is no specific dress code for visitors to the Historic Royal Palaces run side of Kensington Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.
If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and we’ll do our best to try to reunite you with your property.
Historic Royal Palaces have no direct contact with the Royal family and all enquiries regarding the Royal Family should be directed to the Royal Household.
You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. Filming is not permitted within the palace. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance.
Wedding and engagement photography is available exclusively to our brides and grooms.