Additional information for your visit
Those with a registered disability are entitled to a free carers ticket, which can only be collected from the admissions desk on the day of the visit after showing proof of disability (such as a Blue Badge, Freedom Pass or DLA letter). The access page has further detail on what to expect during your visit.
You are able to spend as much time as you like within Kensington Palace and Kensington Gardens during opening hours. The current average length of time within the palace alone is between 2-3 hours, depending on queues.
There is no specific dress code for visitors to the Historic Royal Palaces run side of Kensington Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.
Unfortunately there's no 'collect on site' option for pre-purchased online tickets for Kensington Palace.
There is no 'Fast Track' entry at Kensington Palace, although all advance ticket holders are entitled to join the priority queue upon arrival. Any visitors hoping to purchase tickets on the day will need to join the walk up queue with any such ticket sales subject to availability. All visitors are required undergo a bag check before gaining admission. There may also be additional queuing for popular exhibitions, such as the Diana: Her Fashion Story exhibition, once inside the palace.
Historic Royal Palaces have no direct contact with the Royal family and all enquiries regarding the Royal Family should be directed to the Royal Household.
These promotions can only be used to buy tickets on the day of your visit on site. Tickets cannot be purchased through our website. Separate terms and conditions apply - please check the relevant websites for more details.
Any third party vouchers must be printed prior to your arrival, and they must be redeemed at the ticketing office where they will be exchanged for a ticket. The voucher must still be valid on the date of your visit. Separate terms and conditions apply. Please contact the company you booked through directly for more details.
If you lose something during your visit please contact the nearest member of staff. Alternatively, contact firstname.lastname@example.org and we’ll do our best to try to reunite you with your property.
You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. Filming is not permitted within the palace. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance.
Wedding and engagement photography is available exclusively to our brides and grooms.
You do not need to pre-book your visit. If the day you are interested in attending on is sold-out you will still be able to gain admission by joining the priority queue on arrival and presenting your membership card.
We cannot accept the presentation of a Print at Home ticket on a mobile device. If you do not have access to a printer please locate an internet café or shop that may print it for you, alternatively ask ticketing staff on site and they may be able to provide a solution.
As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors. We are unable to support other fundraising activities with complimentary tickets.
Kensington Gardens, including the Kensington Palace Sunken Garden, are free of charge. You do not require an admission ticket to enjoy these beautiful outdoor spaces.
Please visit the Diana: Her Fashion Story FAQs.