FAQs

Additional information for your visit

Additional information for your visit

Tickets and entry

  • Do you have issues downloading your tickets?

    We are sorry to hear that you have had issues downloading your tickets.

    If you are not able to download your e-tickets using the link in your confirmation email, please show your reference number which begins 42xxxxxxxxx to the ticket desk when you arrive and staff on site will be able to print your tickets for you.

     

  • Do I need to wear a face covering?

    In line with government guidelines, we ask that you consider wearing a face covering in crowded, enclosed spaces out of respect for other people as well as our own welfare, unless exempt.

    We recommend visitors continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the palaces.

  • I am member, how do I book a time slot?

    Use your membership number and surname to log in, click on the name of the palace you wish to visit and make your ticket selection. Don't forget to book a place for each member of your party, including children (except for under 5’s). If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].

  • Do I have to arrive at the beginning of my timeslot?

    You can arrive any time within your selected 30 minute timeslot. For example, if you have a 10.30 timeslot, you can enter the palace anytime between 10.30-11.00.

  • How do I book a ticket to see the new exhibition Life Through a Royal Lens?

    Life Through a Royal Lens is included in an admissions ticket to Kensington Palace. The exhibition runs from 04 March - 30 October 2022. Advanced booking is recommended.

  • What happens if I'm late?

    You can arrive at any time within your chosen timeslot, but if you cannot make this allotted time, the admissions team will try their best to accommodate you in the next available timeslot.

    Please be aware that timeslots on the day may be fully booked and this cannot always be guaranteed.

  • Visiting in a group?

    Groups are recommended to book in advance to guarantee entry, and on their desired timeslot. Only Blue Badge Guides are allowed to guide around Kensington Palace, in groups of no more than 6, plus Guide. Groups of 15 and over can buy tickets at a discounted rate.

  • Who is entitled to the concession rate?
    • Students: You are entitled to a concession rate ticket if you are over the age of 16 and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid id card.
    • 65+ years: You are entitled to a concession rate ticket if you are 65 or over. You may be required to show an identification card (with your date of birth) once on site to validate the discounted price. International visitors are entitled to this rate if they also meet these requirements of proof of age.
  • How do I book a free carers ticket?

    Those with a registered disability are entitled to a free carers ticket. 

    Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

    The access page has further detail on what to expect during your visit.

  • Can I show my ticket on my mobile device?

    Yes. Simply open your ticket on your smartphone and have the QR code visible to show at the Kensington Palace entrance. 

  • Can I collect my online ticket on site?

    For your convenience we encourage you to print out your e-ticket before arriving for your visit. If you have trouble downloading your e-tickets, or if you are collecting tickets for an amended booking, please visit the ticket office and provide them with the booking reference number and we can print out your tickets.

  • How do I purchase a garden-only ticket?

    Kensington Gardens are free of charge. You do not require an admission ticket to enjoy these beautiful outdoor spaces. Please note, the Sunken Garden is only open from 10.00-18.00 Wednesday to Sunday, last entry into the Sunken Garden is at 17.45.

  • Can I use my London Pass?

    London Pass holders need to bring their Pass with them to show our Admissions team on arrival on the day of your visit.

    Whilst we cannot pre-book your free space, we will admit you on the next available timeslot when you visit. As we are operating with a limited capacity please note that you might have to queue, and we appreciate your patience if this should happen.

     

     

  • Can I get a discount as a member of the military?

    How much are tickets? 

    MOD Adult: £14.00 / MOD Child: £7.00 / MOD Family 1: £24.50 / MOD Family 2: £38.50 

    A MOD family ticket will allow entrance for 1 military personnel, 1 additional adult and up to 3 children. A MOD family 1 ticket with allow entrance for 1 military personnel and up to 3 children without the additional adult.   

    Unless otherwise stated, these prices are valid from March 2022 and subject to our Terms & Conditions 

    What do I need to do next?   

    Discounted tickets can only be bought at the palace on the day of your visit. Simply show your proof of eligibility at the ticket office and we will be happy to offer the reduced rate.  

  • Can I use my National Art Fund Pass?

    National Art Fund Pass holders are entitled to free entry to the Palace by presenting a valid Art Fund Pass on the day of their visit. We are not able to pre-book Art Fund members through the website but will admit them on the first available timeslot when they visit, and they will not be separated from the rest of their party if they are visiting with people who have pre-booked tickets.

  • I have another third party voucher – how do I use it to visit?

    Please follow all instructions from your third party and check you have followed all stages. This may include going through our B2B portal until you have a ticket with a scannable QR code.

  • How much time should I schedule for my visit?

    You are able to spend as much time as you like within Kensington Palace and Kensington Gardens during opening hours. We recommend around 2 hours to complete your visit.

  • I am fundraising - can I get complimentary tickets?

    As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

At the palaces

  • Can I leave my bag/luggage/coat inside the palace?

    No left luggage or bag storage facilities are available. Suitcases, large bags and any rolling luggage will not be permitted inside the Palace buildings.

  • Will there be toilets open?

    Toilets are available in the following locations to ticket holders:

    • Pigott Galleries (Life Through a Royal Lens)
    • Stone Hall Café Toilets

    All toilets have disabled access.

    Toilets are available in the following locations to non-ticket holders: Café Toilets

  • Are the cafes and gift shop open?

    Our palace café and Kensington Palace Pavilion Restaurant and Tea Room are open. You can enter both without a palace admissions ticket.

    The Kensington Palace Shop is located near to the café and open Wednesday to Sunday from 10.00 - 18.00. Last Entry is at 17.45. You can enter the shop without a palace admissions ticket. If you forget to get something on the day our online shop is also open.

  • Is the shop/café accepting cash or card only payments?

    We are accepting cash in admissions, the shop, café and Pavilion restaurant.

  • Is there disabled parking on-site?

    Accessible parking is currently not available on site. This is due to building work and conservation work on the Orangery and surrounding area. We apologise for any inconvenience caused.

    The London Royal Garden Hotel car park offers two disabled parking bays for Blue Badge holders. Disabled car parking can be found at various sites within Hyde Park. Parking is free for Blue Badge holders but are subject to a maximum visit time of four hours from Monday to Saturday.

  • Will staff be wearing PPE?

    Staff may be wearing PPE or working behind screens for the protection of both themselves and our visitors.

  • What extra safety measures will be taken to ensure visitors and staff are protected?

    We have implemented a frequent and comprehensive cleaning regime.

    We recommend visitors keep their distance from each other. Screens are in place to protect visitors and staff in some areas, while hand sanitiser dispensers are located around the palace.

  • What is the dress code at the palace?

    There is no specific dress code for visitors to the Historic Royal Palaces run side of Kensington Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.

  • I think I left some property behind, how do I retrieve it?

    If you lose something during your visit please contact the nearest member of staff. Alternatively, contact [email protected] and we’ll do our best to try to reunite you with your property.

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