On sold-out days there will be a limited number of general admission tickets available for purchase on-site

FAQs

Additional information for your visit

Additional information for your visit

Who is entitled to the Concession rate - student?

You are entitled to a concession rate ticket if you are over the age of 16 and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid id card.

Who is entitled to the Concession rate – 60 years+?

You are entitled to a concession rate ticket if you are over the age of 60. You may be required to show an identification card (with your date of birth) once on site to validate the discounted price. International visitors are entitled to this rate if they also meet these requirements of proof of age.

Who is entitled to the disability rate, and what do I need to bring as proof?

Those with a registered disability are entitled to a free carers ticket, which can only be collected from the admissions desk on the day of the visit after showing proof of disability (such as a Blue Badge, Freedom Pass or DLA letter). The access page has further detail on what to expect during your visit.

How much time should I schedule for my visit?

You are able to spend as much time as you like within Kensington Palace and Kensington Gardens during opening hours. The current average length of time within the palace alone is between 2-3 hours, depending on queues.

What is the dress code at the palace?

There is no specific dress code for visitors to the Historic Royal Palaces run side of Kensington Palace. We do ask that you dress respectfully as families are likely to be present. If there are offensive slogans or other clothing items deemed to be inappropriate you may be approached by a member of staff.

How do I get 'Fast Track' entry and what are the queues like?

There is no 'Fast Track' entry at Kensington Palace, although all advance ticket holders are entitled to join the priority queue upon arrival. Any visitors hoping to purchase tickets on the day will need to join the walk up queue with any such ticket sales subject to availability. All visitors are required undergo a bag check before gaining admission. There may also be additional queuing for popular exhibitions, such as the Diana: Her Fashion Story exhibition, once inside the palace.

I want to get in touch with a member of the Royal Family, how do I get my message to them?

Historic Royal Palaces have no direct contact with the Royal family and all enquiries regarding the Royal Family should be directed to the Royal Household.

Can I use my London Pass?

Please ensure you have your valid London Pass ready for scanning on arrival. Separate terms and conditions apply. You do not need to pre-book if visiting on a London Pass. 

How do I use my Tesco deal tokens/ATOC 2 for 1 offers?

These promotions can only be used to buy tickets on the day of your visit on site. Tickets cannot be purchased through our website.  Separate terms and conditions apply - please check the relevant websites for more details. Tesco deal tokens cannot be used to purchase family tickets or membership.

I have another third party voucher – how do I use it to visit?

Any third party vouchers must be printed prior to your arrival, and they must be redeemed at the ticketing office where they will be exchanged for a ticket. The voucher must still be valid on the date of your visit. Separate terms and conditions apply. Please contact the company you booked through directly for more details.

I think I left some property behind, how do I retrieve it?

If you lose something during your visit please contact the nearest member of staff. Alternatively, contact operators@hrp.org.uk and we’ll do our best to try to reunite you with your property.

Can I take photos in the palace?

You are welcome to take non-commercial photographs (without the use of flash) within the palace in most cases. Some items or imagery may be prohibited from being photographed and this will be clearly signposted, or ask a member of staff if you are unsure. Filming is not permitted within the palace. The use of tripods and selfie-sticks is prohibited. Images of the palace are available for sale from our Photographic Library. Requests for commercial photography, filming or sketching should be made in advance. 

Can I have a wedding photo-shoot or engagement shoot at the palace?

Wedding and engagement photography is available exclusively to our brides and grooms

I am a member of Historic Royal Palaces – how do I book my visit?

You do not need to pre-book your visit. If the day you are interested in attending on is sold-out you will still be able to gain admission by joining the priority queue on arrival and presenting your membership card.

Can I show my ticket on my mobile device?

We cannot accept the presentation of a Print at Home ticket on a mobile device. If you do not have access to a printer please locate an internet café or shop that may print it for you, alternatively ask ticketing staff on site and they may be able to provide a solution.

I am fundraising - can I get complimentary tickets?

As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

How do I book a Guided Tour?

Only Blue Badge guides may guide within Kensington Palace. Please book directly with them through Britains Best Guides or ITG.

I have seen the palace and just want to visit the formal gardens, how do I purchase a garden-only ticket?

Kensington Gardens, including the Kensington Palace Sunken Garden, are free of charge. You do not require an admission ticket to enjoy these beautiful outdoor spaces.

How do I get more information on the displayed collections?

For general information browse History and Stories and Explore. For detailed information relating to the collections on display, email curators@hrp.org.uk

FAQ's on the Diana: Her Fashion Story exhibition
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