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New Member login

Coming soon

We're updating our Member login. You’ll soon be able to book member tickets and manage your membership more easily and securely online.

Read our FAQs to find out what’s changing and how you will be able to access your new Historic Royal Palaces account. 

We'll let you know when our website has been updated; please look out for our email updates. Until then, please continue to pre-book your member tickets here. Log in with your surname and membership number. 

FAQs

We are introducing a new Historic Royal Palaces account to make accessing your membership easier and more secure.

  • Your account will allow you to book tickets and access your membership online
  • You will be able to log in with your email address and a password, instead of your membership number and surname
  • You can save your password to your device for quicker logins

Your new account will be available soon. Please wait until you receive an email from us before trying to log in, as your membership details won’t appear during a short transition period. 

Thank you for your patience while we make these improvements. 

If you’re the lead member (the person paying for the membership), you will be able to:

Manage your account

  • Change your account password

Manage your membership

  • Upgrade your membership type
  • Add family members to your membership
  • Upgrade your membership to Life Membership
  • Renew your membership within your renewal period
  • Buy Gift Membership

Book tickets

  • Book free general admission tickets on select days
  • Book events that require a separate ticket

Members enjoy unlimited, free general admission to our palaces during opening hours.

Members may be required to pre-book free member ticket(s) on select days to guarantee entry. On all other days, simply show your membership card (ID may be required).

In summer 2025, members must pre-book a free ticket through the member login for: Henry VIII's Joust (12-13 and 19-20 July) and the Food Festival (23 - 25 August); book now. 

In autumn 2025, members must pre-book a free member ticket for Halloween at Hampton Court Palace (25 October - 02 November); tickets coming soon. 

After our website update, if you’ve already booked your free admission ticket(s) during Henry VIII’s Joust (12–13 or 19–20 July), the Hampton Cout Palace Food Festival (23-25 August), or for a member or non-general admission event, your booking will remain valid. Simply present your ticket(s), along with a valid membership card, to staff on arrival.

Please note that once our website has been updated, bookings made beforehand won't appear in your new Historic Royal Palaces account. If you need to check or confirm and existing booking, please contact us at [email protected] or call 0333 320 6000. Please do not rebook duplicate tickets. 

You don’t need to create your new Historic Royal Palaces account - we’ll do it for you. 

If you're a current member, your account will be set up automatically using the email address linked to your membership. 

When it’s ready, we’ll send you an email with instructions on how to activate your account. All you’ll need to do is reset your password the first time you log in. 

Please keep an eye on your inbox - we’ll let you know as soon as your account is ready to use. 

We're setting up your Historic Royal Palaces account so you can continue to enjoy your membership benefits without interruption.

For more information on how we use your data, please read Terms and conditions governing Historic Royal Palaces membership and our Privacy Notice.

  • Update your email or postal address
  • Order a replacement membership card
  • Downgrade or cancel membership

You can do this by contacting us at [email protected] or calling 0333 320 6000.

Yes, your Membership ID is still on record and shown on your card and in our communications with you.

You will no longer need it to log in or book tickets.

Yes, please bring your membership card on every visit.

New members can show their confirmation email if the card hasn't yet arrived.

General support

If you have questions about joining, managing your membership, or visiting our palaces, please see our Membership FAQs or contact us at [email protected]. Alternatively, you can find further contact information via our Contact us page. 

Membership FAQs