Additional information for your visit

Additional information for your visit

  • Do you have issues downloading your tickets?

    We are sorry to hear that you have had issues downloading your tickets. We are making some changes to our website to improve our customer experience and that has caused a technical issue for a small number of ticket holders.

    If you are not able to download your e-tickets using the link in your confirmation email, please show your reference number which begins 421xxxxxxxx to the ticket desk when you arrive and staff on site will be able to print your tickets for you.

  • Do I need to wear a face covering?

    In line with government guidelines, you must wear a face covering inside our shops, unless exempt.

    We expect and recommend that face masks are worn in indoor spaces and that visitors continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the Palaces.

  • When can I book tickets September and later?

    Tickets for dates are available to book now.

  • What does my ticket to the Tower of London include when I visit?

    Your ticket to the Tower of London includes:

    • Yeoman Warders positioned at key points where they tell captivating stories of the history of the Tower of London
    • The Crown Jewels
    • The White Tower
    • Battlements, Medieval Palace, Bloody Tower, Torture at the Tower exhibition, Fusiliers Museum and Royal Mint exhibition (all other buildings remain closed)

    Some of the buildings remain closed for now.

  • How do I book for the Ceremony of the Keys?

    Tickets for the Ceremony of the Keys are free of charge, but must be booked online.  Most dates are sold out many months in advance, so please book early to avoid disappointment.

    Tickets for 1–16 July will be announced on 15 June.

  • Do I have to arrive at the beginning of my timeslot?

    You can arrive at any time within your chosen timeslot.

  • What happens if I'm late?

    You can arrive at any time within your chosen one-hour timeslot, but if you cannot make this alloted time, the admissions team will try their best to accommodate you in the next available timeslot.

    Please be aware that timeslots on the day may be fully booked and this cannot always be guaranteed. 

  • Will there be toilets open?

    Toilets are available at the following locations:

    • Brick Tower, behind the Jewel House (male, female, accessible toilets and baby changing facilities)
    • Salt Tower (male toilets)

    • Cradle Tower (female and accessible toilets)

    All toilets have disabled access and baby changing facilities.

    • Changing Places toilet:  Ground floor lobby of New Armouries building next to the café. Access to the toilet is via radar key. (A key can be obtained from café staff, to be retuned after use.)
  • Is there disabled parking on-site?

    Due to the historic nature of the building, there is no on-site car parking facility at the Tower of London. 

    Blue Badge allocated parking spaces can be found nearby in the Tower Hill Coach and Car Park.

  • How do I book a free carers ticket?

    Those with a registered disability are entitled to a concession ticket to the Tower of London, as access is difficult in many areas.

    Complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

    The access page has further detail on what to expect during your visit.

  • Visiting in a group?

    In line with government guidelines, group/multiple ticket holders can visit in groups without restrictions

    Guided tours must be carried out by Blue Badge or Accredited guides. In line with Coronavirus restrictions, the group is no longer restricted to 30 people. We recommend face coverings for visitors in any enclosed spaces.

  • I am member, how do I book a time slot?

    As a member, it is recommended to pre-book a timeslot for your visit using the Member portal. This is to ensure the safety of both visitors and staff. 

    If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].

  • Are the cafes and gift shops open?

    Our Wharf Cafe is open for takeaway food and drinks. The Ravens Cafe inside the Tower is open for snacks and drinks with outdoor seating and along with our ice cream kart. Our New Armouries restaurant within the Tower is open for meals.  

    The Tower shop, Beefeater shop, White Tower shop and Crown Jewels shop are all open. The Raven shop will be open at weekends.


  • Who is entitled to the concession rate?
    • Students: You are entitled to a concession rate ticket if you are 16 or over and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid ID card.
    • 16-17 yearsYou may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age. 
    • 65+ years: You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age.
    • Those with a registered disability: You are entitled to a concession ticket to the Tower of London, as access is difficult in many areas. 
  • Do I get a Military discount?

    A military discount is available on the day of your visit from our ticket office. Please note that tickets will be for the next available timeslot.

  • How long should I allow for my visit?

    You are permitted to spend as much time as you like within the Tower of London during opening hours on the date of your booking. You could spend the entire day at the Tower if you wanted a detailed visit, but we recommend allowing at least three hours, dependent on queues.

  • How do I get 'Fast Track' entry and what are the queues like?

    The Tower of London is a fortress, and has limited entry points. There is no fast track entry option and an element of queuing is to be expected on most days.  All visitors are required to undergo a bag check before gaining admission.  There may also be additional queuing for popular exhibitions once inside the Tower on busy days.

  • Can I show my ticket on my mobile device?

    Tickets purchased directly through our website can be shown on your mobile device or printed out.

  • Will staff be wearing PPE?

    Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors.  All staff working ‘on the floor’ will be provided with gloves and the option of using a facemask.

  • What extra safety measures will be taken at your sites to ensure visitors and staff are protected?

    We will:

    • Provide clear signage to recommend social distancing for staff and visitors
    • In some cases, where space is limited, e.g. shops / security checks, we will use screens to protect visitors and staff. Where appropriate, our staff will also be provided with PPE
    • Provide hand sanitiser dispensers for visitors at all entrance points, in our shops and cafes. All staff will be issued with detailed guidance on maintaining high standards of hygiene and this guidance will also be available in public areas to ensure visitors maintain the same standards
    • Implement a frequent and comprehensive cleaning regime
  • Can I leave and re-enter using the same ticket?

    Your admission ticket is valid for one entry only, and no re-entry is permitted. 

  • Can I use my London Pass?

    London Pass holders need to bring their Pass with them to show our Admissions team on arrival on the day of your visit.

    Whilst we cannot pre-book your free space, we will admit you on the next available timeslot when you visit. As we are operating with a limited capacity please note that you might have to queue, and we appreciate your patience if this should happen.

    Separate terms and conditions apply.

  • How do I use 2 for 1 days out offers?

    To use the 2 for 1 offer, you must bring a printed copy of your Days Out voucher, along with your train ticket, to the Ticket Office on the day of your visit. The offer can only be redeemed on the day of your visit for tickets purchased on site. For more information on days out and attractions in London, please visit daysoutguide.co.uk.

    Historic Royal Palaces are not part of the Tesco days out token scheme.

  • I have another third party voucher – how do I use it to visit?

    In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website.

    At present, we are unable to accept third party vouchers. We hope to have an increased capacity later in the year, which will allow us to accept third party vouchers.

  • Can my friend use my Historic Royal Palaces membership card?

    Only those named on the membership account can use a membership card to gain admission.  If you are visiting with a friend who is not a member, they will be required to purchase a ticket.  If you hold a joint or family membership the same terms and conditions apply, and only those named on the account will be granted admission using the card.  

  • Where can I leave my bag while visiting the Tower?

    For security reasons, we are not able to offer left luggage facilities at the Tower of London.  Please find alternate arrangements for large bags. Rucksacks are to be kept with you at all times during your visit, and all bags will be subject to a security check prior to gaining admission. 

    To find out the nearest left luggage facility, please visit https://www.visitlondon.com/traveller-information/essential-information/baggage-left-luggage

  • How do I book a Guided Tour?

    Guided Tours are currently unavailable.

    Blue Badge guides may guide within the Tower.  Please book directly with them through Guide London.

  • What is the dress code?

    There is no specific dress code for visitors to the Tower of London. We do ask that you dress respectfully as families are likely to be present.  If there are offensive slogans or other clothing items deemed to be inappropriate, you may be approached by a member of staff and asked to address this. Where this is not possible, you may be asked to use your tickets on an alternative day. We ask that visitors do not dress in historical costume. 

  • I think I left some property behind, how do I retrieve it?

    If you lose something during your visit, please contact the nearest member of staff.  All lost property is held by Business Reception.  Alternatively, contact [email protected]  and we’ll do our best to try to reunite you with your property.

  • Can I take photos in the Tower?

    You are welcome to take non-commercial photographs (without the use of flash) within most of the palace with the exception of the Jewel House, the Martin Tower and some temporary exhibitions.  Some additional items or imagery may be prohibited from being photographed and this will be clearly signposted.  Ask a member of staff if you are unsure.  The use of tripods and selfie-sticks is prohibited.  Images of the palace are available for sale from our Photographic Library.  Requests for commercial photography, filming or sketching should be made in advance with our Press team. 

  • Can I have a wedding/engagement photo-shoot at the Tower?

    Wedding and engagement photography is available exclusively to our brides and grooms

  • Can I take my dog with me to the Tower?

    All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower.

    Please make sure they are wearing their designated jacket or lead slip.

    No other dogs are permitted within the Tower of London.

  • I have relatives who lived at the Tower - how do I get more information?

    We do not hold any detailed information at the Tower.  Most records are held at the Public Record Office in Kew.  You may also consult the Family History section of The National Archives. 

  • I am fundraising - can I get complimentary tickets?

    As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

  • How do I get more information on the displayed collections?

    For general information browse History and Stories. For detailed information relating to the collections on display, email [email protected]

  • How do I use my Blue Peter badge?

    To use your Blue Peter badge, please bring the badge, card and proof of age to our ticket office on arrival and we'll issue a free ticket. As children are only able to use a Blue Peter badge when accompanied by an adult, please book the paid tickets you require in advance, selecting the palace you’d like to visit and clicking the ‘Buy tickets’ option in the top right corner. Whilst we cannot pre-book these free spaces, we will admit Blue Peter badge holders on the same timeslot as your pre-booked ticket(s) and will not ask your party to split up.

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