FAQs

Additional information for your visit

Additional information for your visit

  • Who is entitled to the concession rate?
    • Students:  You are entitled to a concession rate ticket if you are 16 or over and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid ID card.
    • 60+ years:  You are entitled to a concession rate ticket if you are over the age of 60.  You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age.
  • Who is entitled to the disabled rate?

    Those with a registered disability are entitled to a concession ticket to the Tower of London, as access is difficult in many areas.  You would also be entitled to a free carer ticket, which can only be collected from the ticket kiosks or Welcome Centre on the day of your visit, after showing proof of disability (such as a Blue Badge, Freedom Pass or DLA letter).  The access page has further detail on what to expect during your visit.

  • Do I get a Military discount?

    You are entitled to a discounted ticket if you hold a valid military ID card (MoD Form 90). You are required to show this ID on site to validate the discounted rate, and you cannot pre-book. The discount for individual tickets is for the cardholder only. Discounted family tickets are also available when at least one of the adults attending is a military cardholder.

  • How long should I allow for my visit?

    You are permitted to spend as much time as you like within the Tower of London during opening hours on the date of your booking. You could spend the entire day at the Tower if you wanted a detailed visit, but we recommend allowing at least 3 hours, dependent on queues.

  • Can I leave and re-enter using the same ticket?

    Your admission ticket is valid for one entry only, and no re-entry is permitted. 

  • How do I get 'Fast Track' entry and what are the queues like?

    The Tower of London is a fortress, and has limited entry points. There is no fast track entry option and an element of queuing is to be expected on most days.  All visitors are required to undergo a bag check before gaining admission.  There may also be additional queuing for popular exhibitions once inside the Tower on busy days.

  • Can I use my London Pass?

    Please ensure you have your valid London Pass ready for scanning on arrival.  Separate terms and conditions apply.  You do not need to pre-book if visiting on a London Pass. 

  • How do I use my Tesco deal tokens/ATOC 2 for 1 offers?

    These promotions can only be used to buy tickets on the day of your visit on site.  Tickets cannot be purchased through our website.  Separate terms and conditions apply - please check the relevant websites for more details.  Tesco days out tokens cannot be used to purchase family tickets or membership. 
    Historic Royal Palaces are only accepting paper days out tokens for the Tesco clubcard offer.  These will be accepted until the end of their validity.  We will not be able to accept any mobile phone based redemptions, or e-tickets.

    The ATOC 2 for 1 offer is not valid between 26 March and 9 April 2018 and between 16 July and 7 September 2018.

  • I have another third party voucher – how do I use it to visit?

    Any third party vouchers must be printed prior to your arrival, and they must be redeemed at the Group Ticket office, where they will be exchanged for a ticket. The voucher must still be valid on the date of your visit. Separate terms and conditions apply. Please contact the company you booked through directly for more details.

  • Can I show my ticket on my mobile device?

    Print-at-home tickets must be in physical form in order to be valid.  If you do not have access to a printer, please locate an internet café or shop that may print it for you.

  • Can my friend use my Historic Royal Palaces membership card?

    Only those named on the membership account can use a membership card to gain admission.  If you are visiting with a friend who is not a member, they will be required to purchase a ticket.  If you hold a joint or family membership the same terms and conditions apply, and only those named on the account will be granted admission using the card.  

  • Where can I leave my bag while visiting the Tower?

    For security reasons, we are not able to offer left luggage facilities at the Tower of London.  Please find alternate arrangements for large bags. Rucksacks are to be kept with you at all times during your visit, and all bags will be subject to a security check prior to gaining admission. 

    To find out the nearest left luggage facility, please visit https://www.visitlondon.com/traveller-information/essential-information/baggage-left-luggage

  • How do I book a Guided Tour?

    Only Blue Badge guides may guide within the Tower.  Please book directly with them through Guide London.

  • Does my ticket include the Yeoman Warder tour?

    Your individual admission includes a Yeoman Warder tour.  These tours cannot be pre-booked – you simply join one once on site, but please note they can be popular, so you will be with other visitors.  Groups are not permitted to join a Yeoman Warder tour.

  • How do I book for the Ceremony of the Keys?

    Tickets for the Ceremony of the Keys are free of charge, but must be booked online.  Most dates are sold out many months in advance, so please book early to avoid disappointment. 

  • I think I left some property behind, how do I retrieve it?

    If you lose something during your visit, please contact the nearest member of staff.  All lost property is held by Business Reception.  Alternatively, contact Visitor Services on VisitorServices.TOL@hrp.org.uk and we’ll do our best to try to reunite you with your property.

  • Can I take photos in the Tower?

    You are welcome to take non-commercial photographs (without the use of flash) within most of the palace with the exception of the Jewel House, the Martin Tower, the Chapel of St. John (in the White Tower), inside the Chapel Royal of St. Peter ad Vincula and some temporary exhibitions.  Some additional items or imagery may be prohibited from being photographed and this will be clearly signposted.  Ask a member of staff if you are unsure.  The use of tripods and selfie-sticks is prohibited.  Images of the palace are available for sale from our Photographic Library.  Requests for commercial photography, filming or sketching should be made in advance with our Press team. 

  • Can I have a wedding/engagement photo-shoot at the Tower?

    Wedding and engagement photography is available exclusively to our brides and grooms

  • What is the dress code?

    There is no specific dress code for visitors to the Tower of London. We do ask that you dress respectfully as families are likely to be present.  If there are offensive slogans or other clothing items deemed to be inappropriate, you may be approached by a member of staff. 

  • I have relatives who lived at the Tower - how do I get more information?

    We do not hold any detailed information at the Tower.  Most records are held at the Public Record Office in Kew.  You may also consult the Family History section of The National Archives. 

  • I am fundraising - can I get complimentary tickets?

    As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

  • How do I get more information on the displayed collections?

    For general information browse History and Stories and Explore. For detailed information relating to the collections on display, email curators@hrp.org.uk