FAQs

Toilets are available at the following locations:

• Brick Tower, behind the Jewel House

All toilets have disabled access and baby changing facilities.

Due to the historic nature of the building, there is no on-site car parking facility at the Tower of London. 

Blue Badge allocated parking spaces can be found nearby in the Tower Hill Coach and Car Park.

Our cafes within the Tower remain closed for now. 

Our Wharf Cafe is will be open for takeaway from 10 July.

The Ravens shop and Tower shop will re-open on 10 July.

As a member, you need to pre-book a timeslot for your visit using the Member portal. This is to ensure the safety of both visitors and staff. 

If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].

Those with a registered disability are entitled to a concession ticket to the Tower of London, as access is difficult in many areas.

Carers tickets cannot be booked online. Carers tickets can be obtained by emailing [email protected] with the date and time of the visit booked online by the ticket holder. There is currently a wait of up to seven days for your carer ticket. If you don't receive your ticket before your chosen date, you can still enter with the concession ticket holder, showing your proof of disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

The access page has further detail on what to expect during your visit.

• Students: You are entitled to a concession rate ticket if you are 16 or over and in full time education. You are required to show a current student identification card once on site to validate the discounted price. International students are entitled to this rate if they also meet these requirements with a valid ID card.
• 16-17 years: You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age. 
• 65+ years: You may be required to show an identification card (with your date of birth) once on site to validate the discounted price.  International visitors are entitled to this rate if they also meet these requirements of proof of age.
• Those with a registered disability: You are entitled to a concession ticket to the Tower of London, as access is difficult in many areas. 

Unfortunately, our military discount ticket is temporarily unavailable until further notice.

You are permitted to spend as much time as you like within the Tower of London during opening hours on the date of your booking. You could spend the entire day at the Tower if you wanted a detailed visit, but we recommend allowing at least three hours, dependent on queues.

The Tower of London is a fortress, and has limited entry points. There is no fast track entry option and an element of queuing is to be expected on most days.  All visitors are required to undergo a bag check before gaining admission.  There may also be additional queuing for popular exhibitions once inside the Tower on busy days.

Tickets purchased directly through our website can be shown on your mobile device or printed out.

Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors.  All staff working ‘on the floor’ will be provided with gloves and the option of using a facemask.

We will:

• Limit the amount of people entering our sites every 30 minutes, so we can prevent spaces becoming too crowded, and make observing social distancing as easy as possible
• Provide clear signage to facilitate social distancing for staff and visitors
• In some cases, where space is limited, e.g. shops / security checks, we will use screens to protect visitors and staff. Where appropriate, our staff will also be provided with PPE
• Provide hand sanitiser dispensers for visitors at all entrance points, in our shops and cafes. All staff will be issued with detailed guidance on maintaining high standards of hygiene and this guidance will also be available in public areas to ensure visitors maintain the same standards
• Implement a frequent and comprehensive cleaning regime
• Carefully monitor the ‘flow’ of visitors around our sites to ensure no spaces become too crowded. For example, we may need to implement ‘one in one out’ queueing systems in our toilets

Your admission ticket is valid for one entry only, and no re-entry is permitted. 

In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website. 

At present, we are unable to accept London Pass. We hope to have an increased capacity later in the year, which will allow us to accept London Pass again. Separate terms and conditions apply. 

In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website.

For more information on days out and attractions in London, please visit daysoutguide.co.uk.

Historic Royal Palaces are not part of the Tesco days out token scheme.

In order to adhere to Government guidelines on capacity within our sites, we are currently only able to accept tickets that have been pre-booked via our website.

At present, we are unable to accept third party vouchers. We hope to have an increased capacity later in the year, which will allow us to accept third party vouchers.

Only those named on the membership account can use a membership card to gain admission.  If you are visiting with a friend who is not a member, they will be required to purchase a ticket.  If you hold a joint or family membership the same terms and conditions apply, and only those named on the account will be granted admission using the card.  

For security reasons, we are not able to offer left luggage facilities at the Tower of London.  Please find alternate arrangements for large bags. Rucksacks are to be kept with you at all times during your visit, and all bags will be subject to a security check prior to gaining admission. 

To find out the nearest left luggage facility, please visit https://www.visitlondon.com/traveller-information/essential-information/baggage-left-luggage

Guided Tours are currently unavailable.

Blue Badge guides may guide within the Tower.  Please book directly with them through Guide London.

There is no specific dress code for visitors to the Tower of London. We do ask that you dress respectfully as families are likely to be present.  If there are offensive slogans or other clothing items deemed to be inappropriate, you may be approached by a member of staff and asked to address this. Where this is not possible, you may be asked to use your tickets on an alternative day. We ask that visitors do not dress in historical costume. 

Tickets for the Ceremony of the Keys are free of charge, but must be booked online.  Most dates are sold out many months in advance, so please book early to avoid disappointment. 

If you lose something during your visit, please contact the nearest member of staff.  All lost property is held by Business Reception.  Alternatively, contact [email protected] or call +44 (0)33 3320 6000 and we’ll do our best to try to reunite you with your property.

You are welcome to take non-commercial photographs (without the use of flash) within most of the palace with the exception of the Jewel House, the Martin Tower, the Chapel of St. John (in the White Tower), inside the Chapel Royal of St. Peter ad Vincula and some temporary exhibitions.  Some additional items or imagery may be prohibited from being photographed and this will be clearly signposted.  Ask a member of staff if you are unsure.  The use of tripods and selfie-sticks is prohibited.  Images of the palace are available for sale from our Photographic Library.  Requests for commercial photography, filming or sketching should be made in advance with our Press team. 

Wedding and engagement photography is available exclusively to our brides and grooms. 

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower.

Please make sure they are wearing their designated jacket or lead slip.

No other dogs are permitted within the Tower of London.

We do not hold any detailed information at the Tower.  Most records are held at the Public Record Office in Kew.  You may also consult the Family History section of The National Archives. 

As Historic Royal Palaces is a charity, we receive no funding from the Government or the Crown, so we depend on the support of our visitors, members, donors, volunteers and sponsors.  We are unable to support other fundraising activities with complimentary tickets.

For general information browse History and Stories and Explore. For detailed information relating to the collections on display, email [email protected]