Please check our forthcoming afternoon closures before you visit. For more info

Palace facilities

Practical information for your visit

Practical information for your visit

For Families

Suitability
We welcome visitors of all ages. Children should be supervised at all times throughout your visit for your safety, particularly around the stone staircase. 
There are beanbags in the main Banqueting Hall for sitting on while viewing the Rubens ceiling. 
We offer colouring activities and a family trail workbook - please ask a member of staff.
Our audio guide is suitable for children aged approximately 10 years and older. 

Breastfeeding
Breastfeeding is welcomed in all areas of the Banqueting House. Should parents wish for more privacy there is a vanity area in the ladies toilets with seating.

Baby Change
Unfortunately, there are no baby changing facilities at Banqueting House.

Buggies
Buggies can be used on the ground floor of the Banqueting House and can be left downstairs before ascending the stairs.

Photography and Filming

You are welcome to take photographs or to video within the Banqueting House for your own personal use.  

The photography of certain, individual items may not be allowed due to loan arrangements. Please ask a member of staff if you’re unsure.

Wedding photography
Wedding photography is exclusive to couples hiring the Banqueting House for their wedding day, and to those who have advance permission. To find out more about hiring the Banqueting House for your event, visit our Hire a Venue page.

Commercial photography
Requests for commercial photography, filming and sketching should be made in advance by contacting our Press Team. 

Photographic equipment
Equipment such as tripods and selfie sticks may not be used inside the palace unless arrangements have been made in advance with our conservation team.

Historic Royal Palaces is a safeguarding aware organisation and takes it's responsibility to protect children and vulnerable people seriously . We may sometimes ask therefore that visitors refrain from filming or photographing other visitors.

Read our Safeguarding policies and procedures

Left Luggage

We are not able to offer left luggage facilities at Banqueting House for security reasons. Many of the nearby tube stations have storage space.

Visit Londons left luggage guide

WiFi

Free Wi-Fi is available inside the palace.

Simply follow the on-screen prompts on your mobile device to get connected. 

Lost property

Please speak to a member of staff if you lose something during a visit. All lost property is held in the shop. Alternatively contact our visitor services team with a description of the lost item and the date of your visit by emailing operators@hrp.org.uk 

First Aid

Please alert a uniformed member of staff if someone within your party requires First Aid during the visit.

Health and Safety advice

  • Our palaces are very old and have many uneven surfaces, for example cobbles, worn steps, uneven steps and slopes. Please choose footwear that is comfortable and appropriate for the conditions.
  • Some surfaces may be slippery, particularly if they are wet from rain.
  • Light levels can be low in some places, so please allow sufficient time for your eyes to adjust, particularly when using stairs.
  • Look out for our safety signs and follow the advice given to avoid spoiling your day.

Toilets

The main toilet facilities are found in the Undercroft off the main entrance hall, these are not accessible. 

Accessible toilets are available if you speak with a member of staff. Please be aware the toilet is accessed down a short ramp with no handrail.

Prohibited Articles

In the interest of security, visitors are granted admission to the palace on the condition they may be searched before entering the premises. The following items are strictly banned:

  • Weapons, including knives
  • Fireworks and smoke bombs
  • Pepper spray or any other articles intended to cause injury
  • Any article which is illegal to possess under UK law
}