Message to existing ticket holders: If you’re unable to download your e-tickets using the link in your confirmation email, please just bring your booking reference number to the ticket desk on arrival where our staff will be able to print for you.
If you have any issue downloading your tickets, please bring your confirmation email to the ticket desk when you arrive and staff on site will be able to print your tickets off for you.
If you have been contacted by NHS Test & Trace and can’t visit, or are having to self-isolate, we can exchange your unused tickets bought on this website for a visit on any other date we’re open until 28th February 2022. When you know when you would like to visit, just reply to your original confirmation email with your booking reference number, new date and time (allowing 5 working days for us to make the change).
If you are looking for information about your visit such as opening times, how to book, car parking, arrival and entry times, food and drink on site for one of our palaces, please refer to the Visit pages at each palace or the palace FAQ section below.
Find answers to common questions about when tickets are available, what is open and safety measures on our sites using our Visitor FAQs.
Some of our most frequently asked questions can be found below.
Customer Services
Email: [email protected]
Open Monday - Friday 09.00-17.00 and Saturday - Sunday 09.00 - 14.00. Customer Services aims to respond to your message within 10 working days. Thank you for your patience and support.
Membership
Tel: 0333 320 6000
Email: [email protected]
General enquiries (Tuesday - Friday, 09.00-14.00)
Tel: 0333 320 6000
Please complete the above form. Please note that between 3-6 August, our Contact Centre phones will be turned off. We apologise for the inconvenience.
Groups and Travel Trade
Tel: 020 3166 6311
Fax: 020 3166 6310
Email: [email protected]
Hillsborough Castle Groups and Travel Trade
Tel: 028 9268 1300
Email: [email protected]
Corporate events
The Tower of London: 020 3166 6226
Hampton Court Palace: 020 3166 6507
Kensington Palace: 020 3166 6115
The Banqueting House: 020 3166 6152
Kew Palace: 020 3166 6115
Hillsborough Castle: 028 9268 1373
Email: [email protected]
Corporate gifts
Tel: 020 3166 6857
Email: [email protected]
Creative programming
Email: [email protected]
Development and fundraising
Tel: 020 3166 6322
Email: [email protected]
Education
Hampton Court Palace: 020 3166 6646
Email: [email protected]
Tower of London: 020 3166 6646
Email: [email protected]
Kensington Palace: 020 3166 6646
Email: [email protected]
Kew Palace: 020 3166 6646
Email: [email protected]
Mail order
Tel: +44 (0)20 3166 6848
Email: [email protected]
Retail licensing
Tel: +44 (0)20 3166 6844
Email: [email protected]
Wholesale
Tel: +44 (0)20 3166 6858
Email: [email protected]
Recruitment
Email: [email protected]
Curators
For general enquiries relating to the history of the palaces and their collections
Email: [email protected]
Marketing
For enquiries relating to advertising opportunities, please email [email protected]
Press Office
Tel: +44 (0) 20 3166 6166
For press enquiries, please email [email protected]
Photographic Library
To purchase or obtain permission to reproduce photographs of the palaces
Email: [email protected]
Website Administrator
For all other enquiries
Email: [email protected]