Contact us

Visiting a palace?

If you have any issue downloading your tickets, please bring your confirmation email to the ticket desk when you arrive and staff on site will be able to print your tickets off for you.

If you don't have your confirmation email, you can search your email for hrp.org.uk or you can quote your booking number or email address at the Ticket Office. 

If you have been contacted by NHS Test & Trace and can’t visit, or are having to self-isolate, we can exchange your unused tickets bought on this website for a visit on any other date we’re open until 28th February 2022. When you know when you would like to visit, just reply to your original confirmation email with your booking reference number, new date and time (allowing 5 working days for us to make the change).

If you are looking for information about your visit such as opening times, how to book, car parking, arrival and entry times, food and drink on site for one of our palaces, please refer to the Visit pages at each palace or the palace FAQ section below. 

 

Tower of London


London
EC3N 4AB

Tower of London FAQs

Hampton Court Palace

East Molesey
Surrey
KT8 9AU

Hampton Court Palace FAQs

Kensington Palace

Kensington Gardens
London
W8 4PX

Kensington Palace FAQs

Kew Palace and Queen Charlotte's Cottage

Royal Botanic Gardens Kew
Richmond
TW9 3AE

Kew Palace FAQs

Hillsborough Castle

The Square
Hillsborough
Co. Down
BT26 6AG

Hillsborough Castle FAQs

Banqueting House

Whitehall
London
SW1A 2ER

Banqueting House FAQs

General FAQS

Find answers to common questions about when tickets are available, what is open and safety measures on our sites using our Visitor FAQs.

Common FAQs

Some of our most frequently asked questions can be found below. 

  1. Have you just joined as a member but don’t have your membership number and want to book a ticket?
  2. Do you need a carer ticket or have accessibility questions? Please visit our accessibility pages for Hampton Court Palace, for Hillsborough Castle & Gardens, for Kensington Palace, or for the Tower of London.
  3. Would you like to use a Blue Peter Badge to visit? 
  4. Would you like to change the date or time of your booking?
  5. Are you having an issue with your e-tickets or booking confirmation email? 
  6. Would you like to refund your ticket/s? 
  7. Do you have a corporate membership or corporate partner ticket?
  8. Would you like to visit Kensington Palace with your National Art Fund Pass?
  9. Would like to book tickets for the Ceremony of the Keys?
  10. Have you got a question about Ghost Tours or other Halloween-related events at Hampton Court Palace?
  11. Do you have a question about Christmas at Hillsborough Castle and Gardens?
  12. Would you like to find out when tickets are available for future dates?

Further contact information

Customer Services
Email: [email protected]
Open Monday - Friday 09.00-14.00.
Customer Services aims to respond to your message within 10 working days. Thank you for your patience and support.

Membership
Tel: 0333 320 6000
Email: [email protected]

General enquiries (Tuesday - Friday, 09.00-14.00)
Tel: 0333 320 6000 
Please complete the above form. 

Groups and Travel Trade 
Email: [email protected]

Hillsborough Castle Groups and Travel Trade
Tel: 028 9268 1303
Email: [email protected]

Corporate events
The Tower of London: 020 3166 6226
Hampton Court Palace: 020 3166 6507
Kensington Palace: 020 3166 6115
The Banqueting House: 020 3166 6152
Kew Palace: 020 3166 6115
Hillsborough Castle and Gardens: 028 9268 1342
Email: [email protected]

Corporate gifts
Tel: 020 3166 6857
Email: [email protected]

Creative programming
Email: [email protected]

Development and fundraising
Email: [email protected]

Education
Hampton Court Palace: 020 3166 6646
Email: [email protected]

Tower of London: 020 3166 6646
Email: [email protected]

Kensington Palace: 020 3166 6646
Email: [email protected]

Kew Palace: 020 3166 6646
Email: [email protected]

Mail order
Tel: +44 (0)20 3166 6848
Email: [email protected]

Retail licensing
Tel: +44 (0)20 3166 6844
Email: [email protected]

Wholesale
Tel: +44 (0)20 3166 6858
Email: [email protected]

Recruitment
Email: [email protected]

Curators
For general enquiries relating to the history of the palaces and their collections
Email: [email protected] 

Marketing
For enquiries relating to advertising opportunities, please email [email protected]

Press Office
Tel: +44 (0) 20 3166 6166
For press enquiries, please email [email protected]

Photographic Library
To purchase or obtain permission to reproduce photographs of the palaces
Email: [email protected]

Website Administrator
For all other enquiries
Email: [email protected]