Got a question?
Please do not rebook tickets as we have a strict no refunds policy.
We can make changes to unused admission tickets bought directly via our website (excluding events and special offer tickets, £1 ticket offer) for an amendment fee.
Amendments to times and dates can be made by contacting the Contact Centre on 0333 320 6000 or emailing [email protected] before or after your original visit date. You can book any date we’re open, subject to availability. To do this, follow these steps:
- Check availability of tickets across the sites here
- Pick your date and time
- Call our team on 0333 320 6000 to make change. Our phone lines are open Monday to Friday, 09:00 to 14:00.
Ticket changes are subject to terms of use and availability, and must be made at least 3 working days before your new visit date. In the meantime, DO NOT make a new booking as it will not be refundable.
Please show your confirmation email / booking reference at the Ticket Office.
Search your email for hrp.org.uk or you can quote your booking number or email address at the Ticket Office.
If you were not prompted to choose a time whilst booking your ticket, it is an off-peak ticket and you can enter any time from opening to last admission.
We release admission tickets a few months in advance and you can keep up to date by signing up to our mailing list. Just enter your email address at the bottom of the page.
More information
To find out more about planning a visit such as opening times, car parking, arrival and entry times, food and drink at one of our palaces, please refer to the palace FAQs below.
Otherwise, please use the relevant contact details below and a member of our team will reply to you as soon as possible.
Further contact information
General enquiries (Monday - Friday, 09.00-13.00)
Tel: 0333 320 6000
Customer Services
Email: [email protected]
Open Monday - Friday 09:00 - 17:00 and Saturday - Sunday 09:00 - 14:00.
Historic Royal Palaces are not able to direct any messages to the Royal Family or Royal Household. Customer Services aims to respond to your message within 10 working days. Thank you for your patience and support.
Membership
Tel: 0333 320 6000
Email: [email protected]
Open Monday - Friday 10:00 - 12:00.
The membership team aims to respond to your message within 10 working days.
Groups and Travel Trade
Email: [email protected]
Hillsborough Castle Groups and Travel Trade
Tel: 028 9268 1303
Email: [email protected]
Functions and Events
Email: [email protected]
Corporate gifts
Tel: 020 3166 6857
Email: [email protected]
Development and fundraising
Email: [email protected]
Education
Hampton Court Palace: 020 3166 6646
Email: [email protected]
Tower of London: 020 3166 6646
Email: [email protected]
Kensington Palace: 020 3166 6646
Email: [email protected]
Kew Palace: 020 3166 6646
Email: [email protected]
Mail order
Email:[email protected]
Brand licensing
Tel:+44 (0)20 3166 6844
Email: [email protected]
Wholesale
Tel: +44 (0)20 3166 6858
Email: [email protected]
Recruitment
Email: [email protected]
Curators
For general enquiries relating to the history of the palaces and their collections
Email: [email protected]
Marketing
For enquiries relating to advertising opportunities, please email[email protected]
Press Office
Tel: +44 (0) 20 3166 6166
For press enquiries, please email [email protected]
More information on press resources and visits here.
Photographic Library
To purchase or obtain permission to reproduce photographs of the palaces
Email: [email protected]
Website Administrator
For all other enquiries
Email: [email protected]