Keeping you safe on your visit

Visiting safely

For the safety, health and comfort of our visitors, staff and volunteers, we continue to operate with many of our COVID-19 safety measures in place and follow the latest government guidelines.

We continue to manage visitor numbers so our sites remain safe places to visit. To guarantee entry we ask members and visitors to pre-book tickets and timed entry slots in advance. We will also welcome walk-ups wherever possible, though this will vary from site to site. Please see the booking page for each Palace for site-specific guidance.

In line with government guidelines, you must wear a face covering in our indoor spaces and shops, unless exempt.

Visitors should continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the Palaces.

We will continue to provide hand sanitiser and also advise you to bring your own. We will also continue with our enhanced cleaning regimes.

We hope that our visitors and members will support our position and help us to keep them and our staff as safe as possible at this time.

Planning your visit

• To guarantee entry, we advise you pre-book tickets in advance with a timed entry slot but we will also welcome walk-ups where it is safe and we have capacity to do so. Members can book by logging in to the Member portal or show their membership card on arrival at a palace.
• We will be using non-contact print at home or mobile tickets so please make sure you have your ticket or ticket reference with you when you visit.
• You can arrive anytime within your scheduled timeslot
• For all visitors age 11 or over, you must wear a face covering in indoor spaces at the palaces including shops, unless exempt.
• Please only visit if you are feeling well. If you are unable to visit due to illness or government-imposed travel restrictions, you may be able to amend your tickets (subject to availability) by contacting our Customer Service team. Please do not book new tickets before contacting us, as your original tickets will not be eligible for a refund.

A royal welcome on arrival

• Our fully trained team are ready and waiting to give you a royal welcome.
• In line with the latest government guidelines, you must wear a face covering in our indoor spaces and shops (except cafes) unless exempt.
• We ask all visitors to continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the Palaces.
• Tickets will be scanned from a 1m distance
• Maps, trails and audio/digital guides will be available for self-guided routes and some guided tours will be available.

5 star service within the palace walls

• Our excellent team will be on-hand to help you with any enquiry.
• You can expect hygiene standards fit for a King or Queen to continue with enhanced cleaning regimes in place as well as hand washing and hand sanitation facilities available throughout.
• There are one-way routes in place at Kensington Palace and Hillsborough Castle to ensure a safe and comfortable experience. Some palaces may also have restricted access in place – please check the website for more details.
• Contactless till points and payments will be in operation across the palaces.
• You can expect a warm, welcoming and safe experience while you’re with us.

We're Good to Go

We hold the Visit Britain industry standard, 'We're Good to Go' for our sites which means we follow government and industry guidelines for social distancing and cleanliness and have completed a risk assessment.

FAQs

Need further help? More information on visiting safely can be found in our Visitor FAQs.