Keeping you safe on your visit

Visiting safely

We're pleased that the following sites are open:

• Tower of London
• Hampton Court Palace and Gardens
• Kensington Palace
• Hillsborough Castle and Gardens

We will be offering you a very warm welcome as always, but we have some new ways of doing things. For example, there will be fewer people at the palace at any one time and we're paying extra attention to hygiene. All visitors have to book a start time, including members and visitors must wear a mask in our indoor spaces and shops. But we're confident you're going to have a great time.

Staying safe at our palaces

We have produced this video so you can see for yourselves the measures in place to ensure the safety and wellbeing of staff and visitors at all times. Our fully trained team will be on hand to provide a royal welcome and to ensure the guidance is followed. We look forward to welcoming you back!

Planning your visit

• You must book tickets in advance with a timed entry slot
• New time slots will be released regularly
• Reduced visitor capacities will allow for 2m social distancing
• Non-contact print at home or mobile tickets
• Audio guides are not available at the palaces
• Please only visit if you are feeling well
• Government guidelines require face coverings should be worn in indoor spaces at the palaces 

On arrival

• A royal welcome awaits you
• Tickets will be checked from a 2m distance (we will not be scanning tickets)

Within the palace walls

• Hygiene standards fit for a King or Queen with enhanced cleaning regimes
• Hand washing and hand sanitation facilities available
• Non-contact interactions with staff
• Planned one-way visitor routes
• Contactless till points and payments

A royal welcome and 5 star service

• Fully trained and confident team
• A safe, welcoming and memorable experience

We're Good to Go

We hold the Visit Britain industry standard, 'We're Good to Go' for our sites which means we follow government and industry guidelines for social distancing and cleanliness and have completed a risk assessment.

FAQs

Need further help? More information on reopening can be found in our Visitor FAQs.