Keeping you safe on your visit

Visiting safely

Thankyou to everyone who showed their support for our charity by visiting the palaces over the last four months.

Unfortunately, we need to close the following sites and they will be closed from 5 November:

• Tower of London
• Kensington Palace
• Interior spaces at Hampton Court Palace and Gardens

Our gardens, including the Magic Garden at Hampton Court Palace will remain open for local visitors at weekends only. Details of opening times and tickets to follow soon.

The gardens at Hillsborough Castle and Gardens remain open for you to enjoy. 

We will be offering you a very warm welcome as always, but we have some new ways of doing things. For example, there will be fewer people at the palace at any one time and we're paying extra attention to hygiene. All visitors have to book a start time, including members and visitors must wear a mask in our indoor spaces and shops. But we're confident you're going to have a great time.

Staying safe at our palaces

We have produced this video so you can see for yourselves the measures in place to ensure the safety and wellbeing of staff and visitors at all times. Our fully trained team will be on hand to provide a royal welcome and to ensure the guidance is followed. We look forward to welcoming you back!

Planning your visit -

• You must book tickets in advance with a timed entry slot
• New time slots will be released regularly
• Reduced visitor capacities will allow for 2m social distancing
• Non-contact print at home or mobile tickets
• Audio guides are not available at the palaces, except at the Tower of London from 1 October
• Please only visit if you are feeling well
• All visitors from age 11+ are required to wear face coverings in our indoor spaces at the palaces, unless exempt
• There are one way routes and some parts of the palaces are closed or have restricted access to maintain social distancing

On arrival

• A royal welcome awaits you
• Tickets will be checked from a 2m distance (we will not be scanning tickets)

Within the palace walls

• Hygiene standards fit for a King or Queen with enhanced cleaning regimes
• Hand washing and hand sanitation facilities available
• Non-contact interactions with staff
• Planned one-way visitor routes with some areas unavailable
• Contactless till points and payments

A royal welcome and 5 star service

• Fully trained and confident team
• A safe, welcoming and memorable experience

We're Good to Go

We hold the Visit Britain industry standard, 'We're Good to Go' for our sites which means we follow government and industry guidelines for social distancing and cleanliness and have completed a risk assessment.

FAQs

Need further help? More information on reopening can be found in our Visitor FAQs.