Keeping you safe on your visit

Welcome back to our palaces

Welcome back to our palaces

Visiting safely

We're pleased to be re-opening more of our palaces. From 10 July, the Tower of London will reopen along with Kensington Palace on 30 July. Indoor space at Hampton Court Palace will re-open on 17 July and the castle will re-open at Hillsborough Castle and Gardens from 30 July.

We will be offering you a very warm welcome as always, but we have some new ways of doing things. For example, there will be fewer people at the palace at any one time and we're paying extra attention to hygiene. All visitors will also have to book a start time. But we're confident you're going to have a great time.

Staying safe at our palaces

We have produced this video so you can see for yourselves the measures in place to ensure the safety and wellbeing of staff and visitors at all times. Our fully trained team will be on hand to provide a royal welcome and to ensure the guidance is followed. We look forward to welcoming you back!

Health and safety charter - what to expect from us

Planning your visit

  • You must pre-book tickets in advance with a timed entry slot
  • New time slots will be released every week on a Monday
  • Reduced visitor capacities will allow for 2m social distancing
  • Non-contact print at home or mobile tickets
  • Please only visit if you are feeling well

On arrival

  • A royal welcome awaits you
  • Tickets will be checked from a 2m distance (we will not be scanning tickets)

Within the palace walls

  • Hygiene standards fit for a King or Queen with enhanced cleaning regimes
  • Hand washing and hand sanitation facilities available
  • Non-contact interactions with staff
  • Pre-planned one-way visitor routes
  • Contactless till points and payments

A royal welcome and 5 star service

  • Fully trained and confident team
  • A safe, welcoming and memorable experience

Need further help? More information on reopening can be found in our Visitor FAQs.

We're Good to Go' industry standard mark logo 2020
Good to Go Logo Northern Ireland industry standard logo 2020.
A family enjoy the gardens at Hillsborough Castle and Gardens at the Food Festival.

Book your tickets and arrival time

Visits to Tower of London, Hampton Court Palace, Kensington Palace and Hillsborough Castle and Gardens can only be made with a pre-booked ticket online.  

You can book tickets for Hampton Court Palace Gardens and Hillsborough Castle and Gardens, Tower of London and Kensington Palace.

Unfortunately, you will not be allowed to entry without a pre-booked ticket.

Children in the Pinetum at Hillsborough Castle and Gardens, surrounded by greenery and pine trees

Members go free

Start your adventure today when you become a member of Historic Royal Palaces.

Become a member