Keeping you safe on your visit

Visiting safely

We're pleased to be re-opening more of our palaces. From 10 July, the Tower of London will reopen along with Kensington Palace on 30 July. Indoor space at Hampton Court Palace will re-open on 17 July and the castle will re-open at Hillsborough Castle and Gardens from 30 July.

We will be offering you a very warm welcome as always, but we have some new ways of doing things. For example, there will be fewer people at the palace at any one time and we're paying extra attention to hygiene. All visitors will also have to book a start time. But we're confident you're going to have a great time.

Staying safe at our palaces

We have produced this video so you can see for yourselves the measures in place to ensure the safety and wellbeing of staff and visitors at all times. Our fully trained team will be on hand to provide a royal welcome and to ensure the guidance is followed. We look forward to welcoming you back!

Planning your visit

• You must pre-book tickets in advance with a timed entry slot
• New time slots will be released every week on a Monday
• Reduced visitor capacities will allow for 2m social distancing
• Non-contact print at home or mobile tickets
• Please only visit if you are feeling well

On arrival

• A royal welcome awaits you
• Tickets will be checked from a 2m distance (we will not be scanning tickets)

Within the palace walls

• Hygiene standards fit for a King or Queen with enhanced cleaning regimes
• Hand washing and hand sanitation facilities available
• Non-contact interactions with staff
• Pre-planned one-way visitor routes
• Contactless till points and payments

A royal welcome and 5 star service

• Fully trained and confident team
• A safe, welcoming and memorable experience

Need further help? More information on reopening can be found in our Visitor FAQs.