Concessions and carer tickets

The Tower of London welcomes all visitors and aims to make everyone’s day out successful and enjoyable.  We are committed to improving access and facilities for visitors with disabilities.

However the Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways.  There are some low doorways.

Disabled visitors receive a concession rate admission ticket and are entitled to bring an accompanying adult/carer free of charge.

Please note that carer tickets can only be obtained on the day of your visit showing proof of registered disability.

Access guide

Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.


Deaf or hard of hearing visitors

Induction loops

Induction loops are available throughout the Tower in the following locations:

  • Ticket boxes
  • Welcome Centre

Switch your hearing aid to the ‘T’ setting to activate.

BSL Tours of the Tower

Book your place in advance for a British Sign Language tour of the Tower of London. Available on selected dates only.

Book a BSL tour

Blind or partially sighted visitors

Descriptive tours

Join our expert 'vocal eyes' trained wardens on a descriptive tour of the Jewel House and the White Tower (45-70 minutes). Visitors should book in advance by contacting us.

Visitor Services Department:
Telephone: +44 (0)20 3166 6266

Handling points

Our Handling Point is located in the basement of the White Tower. Information here is available in Braille and tactile format.

Armoury in Action

Experience history hands on with our Armoury in Action gallery. This exhibition includes many tactile elements to explore. A large-print guide to the display is also available.

Audio guides

Discover the Tower with our tour written especially for blind and partially sighted visitors. This guide is free with admission and includes a tactile map.

Magnifying sheets

Magnifying sheets are available in the Welcome Centre.

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog's 'Assistance Dogs (UK)' identification book (or the appropriate international equivalent) with them.

Visitors with limited mobility

Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs and passageways where wheelchair access is restricted.

Mobility aids

A number of wheelchairs are available (free of charge) from the Welcome Centre at the main entrance. These cannot be pre-booked and are issued on a first-come first-served basis.

Virtual tours

A virtual tour of the Medieval Palace and the Battlements is available.

Lifts and ramps

There is a lift in the White Tower which takes visitors to the basement.

Ramps can be found in the following places:

  • The New Armouries café
  • Near the Raven shop

Accessible travel

Underground, Overground and DLR

Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.


The majority of riverboats now have dedicated wheelchair spaces.

Taxi, coach and car

Blue Badge allocated parking spaces can be found in the Tower Hill Coach and Car Park. The nearest drop-off/collection point is on Lower Thames Street, a two minute walk from the Tower.

Transport for London travel access

Visitors with other access needs

View our guide for parents/carers of children and adults on the Autistic Spectrum for more information.

Guide for parents/carers of children and people on the autistic spectrum and related conditions

Compiled with help from the National Autistic Society and our Access Panel at the Tower of London.


Explore our access tours

Photograph of the White Tower from the front
Tours and talks

Descriptive tours of the Jewel House and White Tower are available to visually impaired and blind visitors.

Selected dates - advance booking required

Tower of London

Included in palace admission (members go free)

A member of Tower of London staff signs to a visitor
Tours and talks

Tour the Tower of London grounds with a British Sign Language (BSL) interpreter at no additional cost.

Next tours: 23 February and 30 March 2019

Tower of London


Included in palace admission (members go free)

A guide shows a group of visitors the Throne Room in the State Rooms at Hillsborough Castle and Gardens. Two red and gold thrones sit at one end of the room and the walls are lined with green silk damask and the walls are lined with historical artwork.
Things to see Tours and talks

Discover elegant State Rooms still used by the royal family on a guided tour of Hillsborough Castle.

Wednesday to Sunday

Hillsborough Castle

One tour per hour, starting on the hour (first tour: 10:00, final tour: 15:00)

Included in castle tours (members go free)

Our exclusive glittering and sparkling decoration of the White Tower, the centre of the Tower of London

Tower of London White Tower luxury embroidered hanging decoration

Our exclusive premium decoration of the White Tower, the centre of the Tower of London. Built on the orders of William the Conqueror, the White Tower has now stood for almost 1000 years.


Tower of London navy sweatshirt featuring White Tower image together with a raven in foreground on the front .
Words 'Tower of London' printed in red at lower edge of image.

Tower of London raven navy sweatshirt

Featuring our unique and exclusive design, our Tower of London raven navy sweatshirt will keep you warm on chilly days.


Tower of London raven black cap featuring iconic raven design.

Tower of London raven black cap

Featuring our iconic raven design, our baseball cap would make a wonderful memento from your trip to the world famous Tower of London.