Concessions and carer tickets

The Tower of London welcomes all visitors and aims to make everyone’s day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.

However, the Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.

Visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can only be obtained on the day of your visit upon presentation of proof of registered disability.

Access guide

Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.

Download Access guide Download Tower map

Deaf or hard of hearing visitors

Induction loops

Induction loops are available throughout the Tower in the following locations:

  • Ticket boxes
  • Welcome Centre

Switch your hearing aid to the ‘T’ setting to activate.

British Sign Language tours of the Tower

We use a trained British Sign Language (BSL) interpreter who will guide you around on a tour. The tours are not currently available but dates will be offered for them soon so please check our British Sign Language tours page for updates.

Hidden disabilities

Anyone with a hidden disability has the option to collect a lanyard from our Welcome Centre. This will discreetly notify staff that you may need extra help, time, or assistance whilst at the Tower.

If you have any specific needs, please do let a staff member know so that we can help make your visit as enjoyable as possible.

Blind or partially sighted visitors

Descriptive tours

See our Descriptive sessions page for more information on Jewel House and White Tower sessions and how to book.

Audio guides

Unfortunately, we are unable to offer our audio guide tours for blind and partially sighted visitors at this time.

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower.

Please make sure they are wearing their designated jacket or lead slip.

Visitors with limited mobility

Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs, a number of low doorways, and passageways where wheelchair access is restricted.

Mobility aids

A wheelchair is available (free of charge). These cannot be pre-booked and are issued on a first-come first-served basis. It can be obtained by speaking to a member of staff on entry.

Lifts and ramps

There is a lift in the White Tower which takes visitors to the basement. For reasons of safety we can only permit one wheelchair user in the basement at a time. Please ask a member of staff in the area for assistance.

Ramps can be found in the following places:

  • The New Armouries café
  • Near the Raven shop

Accessible travel

Underground, Overground and DLR

Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.


The majority of riverboats now have dedicated wheelchair spaces.

Car parking

Blue Badge parking bays can be found nearby in Tower Hill Coach and Car Park

An interactive map, produced by the City of London, shows Blue Badge parking bays in the local area. 

Drop-off points for coaches or taxis can be found on Lower Thames Street, a two minute walk from the Tower.

Transport for London accessibility guide Map of Blue Badge parking bays
Wheelchair visitor accessing the Crown Jewels

Visitors with other access needs

Guide for parents/carers of children and people on the autistic spectrum and related conditions

View our guide for parents/carers of children and adults on the Autistic Spectrum for more information. Compiled with help from the National Autistic Society and our Access Panel at the Tower of London.


Explore our access tours

Photograph of the White Tower from the front
Tours and talks

Descriptive tours of the Jewel House and White Tower are available to visually impaired and blind visitors.

On request

Tower of London

Included in palace admission (members go free)

A member of Tower of London staff signs to a visitor
Tours and talks

Tour the Tower of London with a British Sign Language (BSL) interpreter at no additional cost.

27 August 2022

Tower of London

Included in palace admission (members go free)

NEW Exterior shot of the White Tower lit at night under a clear dark sky. A light shines in the foreground
Events Tours and talks

Come and hear the ghostly tales of the Tower of London described by a Yeoman Warder in this hour-long walking tour.

26 and 27 October, and 02 and 03 November 2022

Tower of London


Separate ticket (advance booking required)

White Tower luxury embroidered hanging decoration features the iconic White Tower with a silhouetted Tower raven perching at the top of the Tower.

White Tower luxury embroidered hanging decoration

This sparkling silver luxury White Tower hanging decoration is hand embroidered using the same metal thread work techniques used to sew royal dresses and finery in centuries past.


Tower of London navy sweatshirt featuring White Tower image together with a raven in foreground on the front .
Words 'Tower of London' printed in red at lower edge of image.

Tower of London raven navy sweatshirt

Featuring our unique and exclusive design, our Tower of London raven navy sweatshirt will keep you warm on chilly days.


Tower of London raven black cap featuring iconic raven design.

Tower of London raven black cap

Featuring our iconic raven design, our baseball cap would make a wonderful memento from your trip to the world famous Tower of London.