Updated 29 May. In line with government guidance, our palaces remain closed. We are working on detailed plans to safely re-open our sites, starting with our outdoor spaces. Thank you for your patience. Read our statement
The Tower of London welcomes all visitors and aims to make everyone’s day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.
However, the Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.
Visitors with access needs receive a concession rate admission ticket and are entitled to bring an accompanying adult/carer free of charge.
Please note that carer tickets can only be obtained on the day of your visit showing proof of registered disability.
Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.
Induction loops are available throughout the Tower in the following locations:
Switch your hearing aid to the ‘T’ setting to activate.
Book your place in advance for a British Sign Language tour of the Tower of London. Available on selected dates only.Book a BSL tour
Anyone with a hidden disability has the option to collect a lanyard from our Welcome Centre. This will discreetly notify staff that you may need extra help, time, or assistance whilst at the Tower.
If you have any specific needs, please do let a staff member know so that we can help make your visit as enjoyable as possible.
Join our expert 'vocal eyes' trained wardens on a descriptive tour of the Jewel House and the White Tower (45-70 minutes). Visitors should book in advance by contacting us.
When booking, please include the name of the Palace you wish to visit.
Our Handling Point is located in the basement of the White Tower. Information here is available in Braille and tactile format.
Experience history hands on with our Armoury in Action gallery. This exhibition includes many tactile elements to explore. A large-print guide to the display is also available.
Discover the Tower with our tour written especially for blind and partially sighted visitors. This guide is free with admission and includes a tactile map. Speak to a member of staff at the Beefeater Shop for further information.
Magnifying sheets are available in the Welcome Centre.
All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower.
Please make sure they are wearing their designated jacket or lead slip.
Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs, a number of low doorways, and passageways where wheelchair access is restricted.
A number of wheelchairs are available (free of charge) from the Welcome Centre at the main entrance. These cannot be pre-booked and are issued on a first-come first-served basis.
A virtual tour of the Medieval Palace and the Battlements is available.
There is a lift in the White Tower which takes visitors to the basement. For reasons of safety we can only permit one wheelchair user in the basement at a time. Please ask a member of staff in the area for assistance.
Ramps can be found in the following places:
Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.
The majority of riverboats now have dedicated wheelchair spaces.
Blue Badge parking bays can be found nearby in Tower Hill Coach and Car Park.
An interactive map, produced by the City of London, shows Blue Badge parking bays in the local area.
Drop-off points for coaches or taxis can be found on Lower Thames Street, a two minute walk from the Tower.Transport for London accessibility guide Map of Blue Badge parking bays
View our guide for parents/carers of children and adults on the Autistic Spectrum for more information. Compiled with help from the National Autistic Society and our Access Panel at the Tower of London.