The Tower of London welcomes all visitors and aims to make everyone’s day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.
However the Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.
Disabled visitors receive a concession rate admission ticket and are entitled to bring an accompanying adult/carer free of charge.
Please note that carer tickets can only be obtained on the day of your visit showing proof of registered disability.
Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.
Induction loops are available throughout the Tower in the following locations:
Switch your hearing aid to the ‘T’ setting to activate.
Book your place in advance for a British Sign Language tour of the Tower of London. Available on select dates only.
Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs and passageways where wheelchair access is restricted.
A number of wheelchairs are available (free of charge) from the Welcome Centre at the main entrance. These cannot be pre-booked and are issued on a first-come first-served basis.
A virtual tour of the Medieval Palace and the Battlements is available.
Lifts and ramps
There is a lift in the White Tower which takes visitors to the basement.
Ramps can be found in the following places:
• The New Armouries café
• Near the Raven shop
Join our expert ‘vocal eyes’ trained wardens on a descriptive tour of the Jewel House and the White Tower (45-70 minutes). Visitors should book in advance by contacting us.
Our Handling Point is located in the basement of the White Tower.
Information here is available in Braille and tactile format.
Armoury in Action
Experience history hands on with our Armoury in Action gallery. This exhibition includes many tactile elements to explore. A large-print guide to the display is also available. Opening in Spring 2018.
Discover the Tower with our tour written especially for blind and partially sighted visitors. This guide is free with admission and includes a tactile map.
Magnifying sheets are available in the Welcome Centre.
All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower. Please make sure they are wearing their designated jacket or lead slip. Owners should also bring the dog’s 'Assistance Dogs (UK)’ identification book (or the appropriate international equivalent) with them. Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter at this time.
Underground, Overground and DLR
Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.
The majority of riverboats now have dedicated wheelchair spaces.
Taxi, coach and car
Blue Badge allocated parking spaces can be found in the Tower Hill Coach and Car Park. The nearest drop-off/collection point is on Lower Thames Street, a two minute walk from the Tower.
View our guide for parents/carers of children and adults on the Autistic Spectrum for more information.