Accessibility

We welcome all visitors to the Tower of London and aim to make everyone's day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.

The Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.

Access Guide

Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.

Hidden disabilities

Anyone with a hidden disability has the option to collect a wristband from our ticket office or the entrance to the Tower. This will discreetly notify staff that you may need extra help, time, or assistance whilst at the Tower. If you have any specific needs, please do let a staff member know so that we can help make your visit as enjoyable as possible.

BLIND OR PARTIALLY SIGHTED VISITORS

Descriptive Tours

For information on Jewel House and White Tower descriptive sessions and how to book, visit our Descriptive Sessions page.

Audio Guide Tours

Unfortunately, we are unable to offer our audio guide tours for blind and partially sighted visitors at this time.

GUIDE DOGS WELCOME

Trained assistance dogs are welcome inside the Tower. This includes medical alert dogs. We are happy to provide water on request.

Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 

VISITORS WITH LIMITED MOBILITY

Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs, a number of low doorways, and passageways where wheelchair access is restricted.

MOBILITY AIDS

A wheelchair is available (free of charge). These cannot be pre-booked and are issued on a first-come first-served basis. It can be obtained by speaking to a member of staff on entry.

LIFTS AND RAMPS

There is a lift in the White Tower which takes visitors to and from the basement. For reasons of safety we can only permit one wheelchair user in the basement at a time. Please ask a member of staff in the area for assistance.

Ramps can be found in the following places:

• The New Armouries café
• Near the Raven shop

TOILETS

Toilets are available at the following locations: 

• Brick Tower, behind the Jewel House (male, female, accessible toilets and baby changing facilities)
• Salt Tower (male toilets)
• Cradle Tower (female and accessible toilets)

Changing Places toilet

A Changing Places toilet is available on the ground floor lobby of the New Armouries building, next to the café.

Access to the toilet is via radar key, which can be obtained from café staff, to be returned after use.

ACCESSIBLE TRAVEL

Underground, Overground and DLR

Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.

Riverboat

The majority of riverboats now have dedicated wheelchair spaces.

Accessible Car Parking

Blue Badge parking bays can be found nearby in Tower Hill Coach and Car Park.

An interactive map, produced by the City of London, shows Blue Badge parking bays in the local area.

Drop-off points for coaches or taxis can be found on Lower Thames Street, a two minute walk from the Tower.