Accessibility

Updated 2 July. Following government guidance, the Tower of London will be re-opening from 10 July. Please read our visit information

Concessions and carer tickets

The Tower of London welcomes all visitors and aims to make everyone’s day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.

However, the Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.

Visitors with access needs receive a concession rate admission ticket and are entitled to bring an accompanying adult/carer free of charge.

Carers tickets can be obtained by emailing [email protected] with the date and time of the visit booked online by the ticket holder. There is currently a wait of up to seven days for your carer ticket. If you don't receive your ticket before your chosen date, you can still enter with the concession ticket holder, showing your proof of disability (such as a Blue Badge, Freedom Pass, DLA letter or PIP letter).

Access guide

Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.

Download

Deaf or hard of hearing visitors

Induction loops

Induction loops are available throughout the Tower in the following locations:

  • Ticket boxes
  • Welcome Centre

Switch your hearing aid to the ‘T’ setting to activate.

BSL Tours of the Tower

Book your place in advance for a British Sign Language tour of the Tower of London. Available on selected dates only.

Book a BSL tour

Hidden disabilities

Anyone with a hidden disability has the option to collect a lanyard from our Welcome Centre. This will discreetly notify staff that you may need extra help, time, or assistance whilst at the Tower.

If you have any specific needs, please do let a staff member know so that we can help make your visit as enjoyable as possible.

Blind or partially sighted visitors

Descriptive tours

Join our expert 'vocal eyes' trained wardens on a descriptive tour of the Jewel House and the White Tower (45-70 minutes). Visitors should book in advance by contacting us.

When booking, please include the name of the Palace you wish to visit. 

Visitor Services Department:
Telephone: +44 (0)33 3320 6000
Email: [email protected]

Handling points

Our Handling Point is located in the basement of the White Tower. Information here is available in Braille and tactile format.

Armoury in Action

Experience history hands on with our Armoury in Action gallery. This exhibition includes many tactile elements to explore. A large-print guide to the display is also available.

Audio guides

Discover the Tower with our tour written especially for blind and partially sighted visitors. This guide is free with admission and includes a tactile map. Speak to a member of staff at the Beefeater Shop for further information.

Magnifying sheets

Magnifying sheets are available in the Welcome Centre.

Guide dogs welcome

All recognised guide, assistance or service dogs - including assistance dogs in training - are welcome inside the Tower.

Please make sure they are wearing their designated jacket or lead slip.

Visitors with limited mobility

Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs, a number of low doorways, and passageways where wheelchair access is restricted.

Mobility aids

A number of wheelchairs are available (free of charge) from the Welcome Centre at the main entrance. These cannot be pre-booked and are issued on a first-come first-served basis.

Virtual tours

A virtual tour of the Medieval Palace and the Battlements is available.

Lifts and ramps

There is a lift in the White Tower which takes visitors to the basement. For reasons of safety we can only permit one wheelchair user in the basement at a time. Please ask a member of staff in the area for assistance.

Ramps can be found in the following places:

  • The New Armouries café
  • Near the Raven shop

Accessible travel

Underground, Overground and DLR

Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.

Riverboat

The majority of riverboats now have dedicated wheelchair spaces.

Car parking

Blue Badge parking bays can be found nearby in Tower Hill Coach and Car Park

An interactive map, produced by the City of London, shows Blue Badge parking bays in the local area. 

Drop-off points for coaches or taxis can be found on Lower Thames Street, a two minute walk from the Tower.

Transport for London accessibility guide Map of Blue Badge parking bays
Wheelchair visitor accessing the Crown Jewels

Visitors with other access needs

Guide for parents/carers of children and people on the autistic spectrum and related conditions

View our guide for parents/carers of children and adults on the Autistic Spectrum for more information. Compiled with help from the National Autistic Society and our Access Panel at the Tower of London.

Download

Explore our access tours

Photograph of the White Tower from the front
Tours and talks

Descriptive tours of the Jewel House and White Tower are available to visually impaired and blind visitors.

Suspended

Tower of London

Included in palace admission (members go free)

A member of Tower of London staff signs to a visitor
Tours and talks

Tour the Tower of London with a British Sign Language (BSL) interpreter at no additional cost.

Cancelled until further notice

Tower of London

Included in palace admission (members go free)

The King's Great Bedchamber, looking north. 

Objects seen include the state bed (1716) carved by Richard Roberts (active 1714-29), "Purchase of the Field of Ephron" wall tapestry attributed to Pieter Coeck van Aelst (1502-50) (on the right of the image), also showing part of the ceiling painting (c1701) by Antonio Verrio (c. 1639-1707).
Things to see

Enjoy the beautiful State Apartments and private rooms of William III and Mary II at Hampton Court Palace as part of your visit.

Open from 17 July

Hampton Court Palace

Included in palace admission (members go free)

Raven soft toys

Raven Gifts

Legend has it that if the six ravens ever leave the Tower of London, the Tower and the kingdom will fall. These products have been inspired by the Ravens that live at the Tower of London.

From £7.99

Beefeater teddy bear - teddy bear dressed in the red uniform of the Tower of London Yeoman.

Beefeater teddy bear

This 'Beefeater' bear is splendidly dressed in a Yeoman Warder uniform, standing ready to guard the Tower of London.

14.99

Terrible Tales from the Tower of London

Terrible Tales from the Tower of London

The ravens of the Tower of London bring its fascinating history to life, telling tales of gore, guts and great escapes.

8.99