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We welcome all visitors to the Tower of London and aim to make everyone's day out successful and enjoyable. We are committed to improving access and facilities for visitors with disabilities.

The Tower of London is an historic building with difficult stairs and passageways and wheelchair access is limited. There are a large number of steps throughout the Tower with cobbles laid in some of the surfaces and pathways. There are some low doorways.

Access Guide

Our full colour and comprehensive access guide includes detailed information, help and advice for visitors. For those with mobility requirements and wheelchair users, there is a colour map detailing routes and other useful information.

Concessions and carer tickets

Visitors are entitled to bring an accompanying carer free of charge. These complimentary adult carer tickets can be obtained on the day of your visit upon presentation of proof of registered disability. Adult carer/companion tickets are also available to book online.

Only one carer ticket can be added per booking but each disabled visitor can bring one person with them free of charge as a carer/companion. If your party requires more than one carer ticket, please book your paid tickets online and email [email protected] with your booking reference number and all proof of need. We will be happy to reserve the additional carer tickets for your party at no extra cost.

Deaf or hard of hearing visitors

Induction loops

Induction loops are available throughout the Tower in the following locations:

  • Ticket boxes
  • Welcome Centre

Switch your hearing aid to the 'T' setting to activate.

British Sign Language Digital Visitor Guide

A British Sign Language Digital Visitor Guide is available, telling fascinating stories about the Tower of London. The tour is self-led and is included in Tower admission for British Sign Language users.

For more information on the guide and where to pick it up, visit our British Sign Language Digital Visitor Guide page

British Sign Language tours of the Tower

We use a trained British Sign Language (BSL) interpreter who will guide you around on a tour. Tours are available to book. For more information about the tour, available tour dates and how to book, please visit our British Sign Language tours page.

Visitor looking at a hand held digital device

Hidden disabilities

Anyone with a hidden disability has the option to collect a wristband from our ticket office or the entrance to the Tower. This will discreetly notify staff that you may need extra help, time, or assistance whilst at the Tower. If you have any specific needs, please do let a staff member know so that we can help make your visit as enjoyable as possible.


Descriptive Tours

For information on Jewel House and White Tower descriptive sessions and how to book, visit our Descriptive Sessions page.

Audio Guide Tours

Unfortunately, we are unable to offer our audio guide tours for blind and partially sighted visitors at this time.


Trained assistance dogs are welcome inside the Tower. This includes medical alert dogs. We are happy to provide water on request.

Unfortunately, due to conservation concern and the nature of items on display, we do not allow emotional support animals to enter the palace at this time. 


Whilst we strive to make the Tower accessible to all visitors, this historic building features difficult stairs, a number of low doorways, and passageways where wheelchair access is restricted.


A wheelchair is available (free of charge). These cannot be pre-booked and are issued on a first-come first-served basis. It can be obtained by speaking to a member of staff on entry.


There is a lift in the White Tower which takes visitors to and from the basement. For reasons of safety we can only permit one wheelchair user in the basement at a time. Please ask a member of staff in the area for assistance.

Ramps can be found in the following places:

  • The New Armouries café
  • Near the Raven shop


Toilets are available at the following locations: 

  • Brick Tower, behind the Jewel House (male, female, accessible toilets and baby changing facilities)
  • Salt Tower (male toilets)
  • Cradle Tower (female and accessible toilets)

Changing Places toilet

A Changing Places toilet is available on the ground floor lobby of the New Armouries building, next to the café.

Access to the toilet is via radar key, which can be obtained from café staff, to be returned after use.

Wheelchair visitor accessing the Crown Jewels


Underground, Overground and DLR

Tower Hill (Underground), London Bridge (Overground) and Tower Gateway (DLR) stations are fitted with lifts to street level.


The majority of riverboats now have dedicated wheelchair spaces.

Transport for London accessibility guide

Accessible Car Parking

Blue Badge parking bays can be found nearby in Tower Hill Coach and Car Park.

An interactive map, produced by the City of London, shows Blue Badge parking bays in the local area.

Drop-off points for coaches or taxis can be found on Lower Thames Street, a two minute walk from the Tower.

Map of Blue Badge parking bays

Visitors with other access needs

Guide for parents/carers of children and people on the autistic spectrum and related conditions

View our guide for parents/carers of children and adults on the Autistic Spectrum for more information. Compiled with help from the National Autistic Society and our Access Panel at the Tower of London.

Two visitors are shown on a visit.

£1 Tickets

£1 tickets to the Tower of London, Hampton Court Palace and Kensington Palace are now available for anyone on Universal Credit and other named benefits.


  • Tours and talks

British Sign Language digital visitor guide

For deaf or hard of hearing visitors, discover more about the Tower's history with the British Sign Language self-led digital visitor guide. Included in admission.

  • Available
  • Tower of London
  • Included in palace admission (members go free)
Learn More
  • Tours and talks

Descriptive sessions

For visually impaired and blind visitors, join one of our knowledgeable 'vocal eyes trained' wardens on a fascinating descriptive tour of the Jewel House and White Tower. Booking in advance required.

  • On request
  • Tower of London
  • Included in palace admission (members go free)
Learn more
  • Tours and talks

British Sign Language tours

Tour the Tower of London with a British Sign Language (BSL) interpreter at no additional cost. Advance booking advised.

  • March - December
  • Tower of London
  • Included in palace admission (members go free)
Learn More