Online bookings will be unavailable between 9:00-9:30 on 23 January 2018.
The Freedom of Information Act 2000
The Freedom of Information Act 2000 gives rights of public access to information held by public bodies including Historic Royal Palaces.
From 1st Jan 2009, we have adopted the model publication scheme developed by the Information Commissioner’s Office. Information covers the following areas:
You will find the majority of information covering these areas on our website. The website map will act as your guide to find it. Further information available is listed below with details of how to obtain it.
We will not publish information which is exempt under one of the Freedom of Information exemptions or Environmental Information Regulations exemptions; when its release is prohibited by statute; where it would be impractical or resource intensive to prepare the material for routine release.See our sitemap
If you cannot find the information you are looking for, please write to us, giving as much detail as possible. We will try to provide information free of charge.
However, where it is not readily available, we may need to charge you. If your request does attract a charge, we will ask you whether you wish to continue with the request before we do the work.
If the information is covered by an exemption under the Freedom of Information Act, we will inform you of the exemption being applied.
Please put your request in writing to The Head of Governance, Chief Executive’s Office, Apt 39, Hampton Court Palace, Surrey, KT8 9AU or email to firstname.lastname@example.org
Any records relating to the five palaces that are over 30 years old will be held at the National Archives at Kew. A list of records available can be found on their website. www.nationalarchives.gov.uk
We are committed to a high standard of customer service but if you are not happy with our response, you can use our complaints procedure. The first step is to seek an internal review by writing to:
The Chief Executive, Apt 39, Hampton Court Palace, Surrey, KT8 9AU.
If you are not happy with the outcome or the handling of the internal review, you may then seek an independent review from the Information Commissioner under the Freedom of Information Act by writing to:
The Information Commissioner, Wycliffe House, Wilmslow, Cheshire, SK9 5AF
Alternatively you can call 01625 545745 or visit their website www.ico.gov.uk
Information that is provided by Historic Royal Palaces and included in the publication scheme may be reproduced for information and personal study only.
For permission to reproduce illustrations, please contact Historic Royal Palaces’ Photo Library at Hampton Court Palace.