Tickets across all the palaces

Member booking

As a member, you need to pre-book a timeslot for your visit using the Member Login page. This is to manage numbers and so ensure a safe and comfortable visit.

1. Log in to the Member Login page
2. Once you’ve logged in, you can select your free member tickets. If pre-booking for members only, you will skip the payment process. Free member tickets can be booked only for those included in your membership: please also bring your membership card.

Problems logging in when Queue-it is active on the booking website?

Some members using the Safari browser or that have opted for 'strictly necessary' cookies have reported issues accessing the Member Portal when the Queue-it virtual waiting room is activated. This includes being bumped back into the queue and/or seeing a 'rejected queue number' message.

Members should be able to by-pass this problem by either:

1. Entering the ticket selection page for the palace you want to visit before logging in to the Member Login page. You can do this by clicking the palace ticket links at the top of this page. Once you're on the booking website, you can click the 'member login' link to log into the portal;
   or
2. Clicking on the Manage Cookies link in the footer of our website to change the settings and accept cookies.

We're very sorry that this problem has impacted our members and are working to resolve it as soon as possible.

New Members

If you have recently bought a membership and want to visit us soon, you can visit the Tower of London, Hampton Court Palace and Hillsborough Castle and Gardens by showing your confirmation email as proof of membership until you receive your membership number to book tickets (within approximately one week of joining). Pre-booked tickets are required for Kensington Palace for guaranteed entry.

Unable to login?

If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific. If this doesn’t help, please email our team at [email protected].

Join as a member

Now is the perfect time to become a member of Historic Royal Palaces and start sharing uplifting experiences and days out with loved ones at some of the UK’s most iconic palaces. Save £10 when you join by annual Direct Debit today.

Our members can explore our historic palaces and gardens as many times as they like, with free, unlimited entry to Tower of London, Hampton Court Palace, Kensington Palace, Hillsborough Castle and Gardens within opening hours. Plus, enjoy a programme of exclusive events, discounts and a subscription to our member magazine three times per year.