Historic Royal Palaces visitor FAQs

In light of recent Government advice, all six of our sites will be closed from the end of the day on Friday 20 March until further notice. Please check the website for further updates.

We are working hard to maintain the highest standards of hygiene across our sites.

All our staff have been issued with the latest NHS guidance on infection control and hand-washing.  We have installed more hand sanitiser in all staff areas and extra prompts in public areas to encourage our visitors to follow handwashing guidance too.  Our bathrooms are being kept well stocked with soap and water.  Our Front of House teams are regularly wiping down any surfaces regularly touched by members of the public.

If you have purchased your general admission tickets through Historic Royal Palaces, you are entitled to move the dates of your trip. Please contact our Customer Services team for more information.

Further information

Your ticket will be valid for one year from the original intended visit date. Please contact our Customer Services team by completing the Contact Us form.

As you will appreciate, we are receiving high levels of enquiries at present, so please bear with us as we work to support all of our customers.

If purchased through a third party, you will need to contact them directly.

Whilst you may choose to re-book for another time or to donate the cost of your ticket to Historic Royal Palaces. As an independent, self-funded charity, we rely on your support – which is more crucial now than ever.

All public events due to take place in the coming weeks have been cancelled. Event ticket holders will be eligible to receive a refund. Please complete the Contact Us form. We know this will be disappointing and we're deeply sorry for the inconvenience caused.

Like many other organisations who have taken the difficult decision to close, we will be monitoring the situation closely and will continue to act on the advice of the government and Public Health England with regards to re-opening. The safety of our staff and visitors is our utmost concern.

With immediate effect (22 March ), we have also decided to close our gardens. We'll be finding ways to share their beauty with you online during this time.

Home Park will remain open, but we will keep this decision under review. We ask all visitors to the park to observe social distancing guidelines.

All school visits due to take place between Monday 23 March and the rest of the academic year have been cancelled. We will be in touch with all groups due to visit during this time.

However, should you have a query about your school booking please email [email protected].

Staff safety remains our primary concern and we have implemented safety measures in our retail warehouse. This means our online orders may take slightly longer than usual. 

Please read our delivery information for further assistance.

Please email us at [email protected] if you have any questions and we will aim to respond as soon as possible.

We have taken the difficult decision to cancel United Queendom at Kensington Palace, from this evening (Friday 13 March) until the end of the run (30 March).

This isn’t a decision Historic Royal Palaces or our partners, Les Enfants Terribles, have taken lightly, but a small number of the company have recently followed the latest Government guidance to self-isolate.  As a result, we are no longer able to proceed with the show. This is a precautionary measure we’ve taken to protect our visitors and team working on the production.

If you have already purchased tickets, we will be in contact shortly.