Historic Royal Palaces visitor FAQs

Updated 29 May. In line with government guidance, our palaces remain closed. We are working on detailed plans to safely re-open our sites, starting with our outdoor spaces. Thank you for your patience. Read our statement

Coronavirus (COVID-19)

Historic Royal Palaces is closely following the latest government advice and guidance in response to the Coronavirus outbreak.  The safety of our staff and visitors is our highest priority.

We are doing everything we can to respond to your enquiries as quickly as possible and thank you for your patience.


  • Are the palaces still open?

    In light of recent Government advice, all six of our sites will be closed from the end of the day on Friday 20 March until further notice. Please check the website for further updates.

  • What extra measures do you have in place in response to the outbreak?

    We are working hard to maintain the highest standards of hygiene across our sites.

    All our staff have been issued with the latest NHS guidance on infection control and hand-washing.  We have installed more hand sanitiser in all staff areas and extra prompts in public areas to encourage our visitors to follow handwashing guidance too.  Our bathrooms are being kept well stocked with soap and water.  Our Front of House teams are regularly wiping down any surfaces regularly touched by members of the public.

  • Can I move my general admission tickets?

    If you have purchased your general admission tickets through Historic Royal Palaces, you are entitled to move the dates of your trip. Please contact our Customer Services team for more information.

    Further information

    Your ticket will be valid for one year from the original intended visit date. Please contact our Customer Services team by completing the Contact Us form.

    As you will appreciate, we are receiving high levels of enquiries at present, so please bear with us as we work to support all of our customers.

    If purchased through a third party, you will need to contact them directly.

  • Can I have a refund for my general admission ticket?

    Whilst you may choose to re-book for another time or to donate the cost of your ticket to Historic Royal Palaces. As an independent, self-funded charity, we rely on your support – which is more crucial now than ever.

  • I’m planning to come to an event, will this be cancelled?

    All public events due to take place in the coming weeks have been cancelled. Event ticket holders will be eligible to receive a refund. Please complete the Contact Us form. We know this will be disappointing and we're deeply sorry for the inconvenience caused.

  • When will you re-open?

    Like many other organisations who have taken the difficult decision to close, we will be monitoring the situation closely and will continue to act on the advice of the government and Public Health England with regards to re-opening. The safety of our staff and visitors is our utmost concern.

  • Can I get into the gardens for free at Hampton Court Palace and Hillsborough Castle and Gardens?

    With immediate effect (22 March ), we have also decided to close our gardens. We'll be finding ways to share their beauty with you online during this time.

  • Is Home Park open?

    Home Park will remain open, but we will keep this decision under review. We ask all visitors to the park to observe social distancing guidelines.

  • I have a school visit booked, will this be cancelled?

    All school visits due to take place between Monday 23 March and the rest of the academic year have been cancelled. We will be in touch with all groups due to visit during this time.

    However, should you have a query about your school booking please email [email protected].

  • I’ve ordered something from your online shop, are there any delays to deliveries?

    Staff safety remains our primary concern and we have implemented safety measures in our retail warehouse. This means our online orders may take slightly longer than usual. 

    Please read our delivery information for further assistance.

    Please email us at [email protected] if you have any questions and we will aim to respond as soon as possible.

  • Is the United Queendom event still taking place?

    We have taken the difficult decision to cancel United Queendom at Kensington Palace, from this evening (Friday 13 March) until the end of the run (30 March).

    This isn’t a decision Historic Royal Palaces or our partners, Les Enfants Terribles, have taken lightly, but a small number of the company have recently followed the latest Government guidance to self-isolate.  As a result, we are no longer able to proceed with the show. This is a precautionary measure we’ve taken to protect our visitors and team working on the production.

    If you have already purchased tickets, we will be in contact shortly.

Historic Royal Palaces is an independent charity that looks after the Tower of London, Hampton Court Palace, the Banqueting House, Kensington Palace, Kew Palace and Hillsborough Castle.

Find out more about visiting our six palaces and our various attractions in the links below.

The White Tower, looking north-west towards the Wardrobe Tower. Showing two young women visitors in the foreground, happily using digital video guide tour devices.

Tower of London FAQs

Discover London's castle – a secure fortress, royal palace and infamous prison.

A wide view of the main visitor entrance (West Gate) of Hampton Court Palace.

Hampton Court Palace FAQs

Wander the corridors of royal power and pleasure at the former home of Henry VIII.

Banqueting House FAQs

Experience the drama and splendour of the Rubens Ceiling at the Banqueting House in Whitehall.

The east front of Kensington Palace and gardens with the statue of Queen Victoria in the foreground, under a blue sky.

Kensington Palace FAQs

Be charmed by a stylish royal residence — once the home of Queen Victoria.

Kew Palace FAQs

Glimpse inside an intimate royal family retreat, hidden in the grounds of Kew Gardens.

An exterior photo of the South facade of Hillsborough Castle on a sunny September day. Framed by greenery.

Hillsborough Castle FAQs

Explore the gardens and discover a castle at Northern Ireland's royal residence.