Historic Royal Palaces visitor FAQs

Updated 29 November 2021

Tower of London, Hampton Court Palace, Hillsborough Castle and Gardens, Kensington Palace are all open on various days and times. Please check the palace you wish to visit for opening times. Banqueting House remains closed. Kew Palace is closed for the winter.

Opening times vary across palaces. Please see links below for opening times.

Tower of London

Hampton Court Palace 

Kensington Palace 

Hillsborough Castle and Gardens

Kew Palace

Tower of London:

Tickets for dates until the end of December are available.

Hampton Court Palace:

Tickets for dates until the end of December are available.

Banqueting House:

Banqueting House will remain closed until further notice. We apologise for any disappointment this may cause.

Kensington Palace:

Tickets for dates until the end of December are available.

Kew Palace:

Kew Palace is closed for the winter.

Hillsborough Castle:

The castle is now closed for the winter. Tickets for gardens only are available up to 2 January 2022.

In line with government guidelines, you must wear a face covering inside our shops, unless exempt.

We expect and recommend that face masks are worn in indoor spaces and that visitors continue to maintain a respectful distance from staff and other visitors not in their group. Please continue to show courtesy and consideration for other people visiting the Palaces.

My e-tickets are missing

We recommend searching your email inbox for hrp.org.uk. If you can't find your e-tickets, you can show your confirmation email/booking reference at the Ticket Office.

I can't download my e-tickets

If you can't download your e-tickets, you can show your confirmation email/booking reference at the Ticket Office.

I don't have a booking confirmation email

You can search your email for hrp.org.uk or you can quote your booking number or email address at the Ticket Office. 

We operate a strict no refunds policy, however, we can amend your booking subject to availability. Please see below how we can do that. We will make an exception if the palace is closed unexpectedly.

We can amend unused admission tickets bought directly with us (exc. events such as the Ceremony of the Keys) for a booking amendment fee. You can visit between now and any other date we’re open until 28th February 2022 (subject to availability).

When you have chosen your new date and are ready to amend your booking and pay the amendment fee, please call 0333 320 6000 and select 9 on your key pad to speak to a member of the team.

Our phone lines are open Tuesday – Friday, 09:00-14:00.

Please have your original booking reference number (beginning with 421) available so that we can locate your booking on our system. Payment will be required no later than 3 working days before your new visit date.

If you don’t make the change before your original visit date, please don’t worry as we will be able to see your tickets have not been used.

We will be releasing tickets for future dates periodically and you can keep up to date by signing up to our mailing list. Sign up here

For questions related to carer tickets or accessibility, please click here for Hampton Court Palace, here for Hillsborough Castle & Gardens, here for Kensington Palace, or here for the Tower of London

This event is being run in partnership with Sony Music. You can find more information here and any questions about your tickets will need to be sent here.

From mid-September, we have removed timeslots and you can arrive any time within our opening hours. Due to a minor error on our system, these dates show with an entry time of 6am. Our IT team are aware and are working to fix the problem.

No, we have made the decision not to operate the Ghost Tours this year but we will be running a Halloween Ghost Trail from 23rd – 31st October as part of your admission. You can find our more information on our Halloween at Hampton Court page here.

You will need your membership number to book tickets, so if you're waiting for your new membership card to arrive and want to visit straightaway, please email [email protected] and we'll sort it out for you. 

As a member, you need to pre-book a timeslot for your visit using the Member portal. This is to ensure the safety of both visitors and staff. 

1. Log in to the Member portal

2. Choose the palace you'd like to book your tickets for and follow the ticket purchase process, selecting your free member tickets from the list of ticket types. If pre-booking tickets for members only, you will skip the payment process.

We inform our members and customers about new ticket releases by email. If you aren’t receiving notifications and would like to, simply sign up for our e-newsletters on the website, or if you're a member it maybe we need to update your email address or contact preferences. You can drop us a line on [email protected] and we'll arrange this for you.

If you are unable to login with your membership number and surname, try a space after your surname. It is not case-specific.

If you have recently purchased a membership and cannot login, your membership might not have been processed yet. Please email our team at [email protected] and we'll try to help.

Thank you for letting us know. You can’t amend a booking, so just book new tickets for when you would like to visit and we will delete this booking.

To use your Blue Peter badge, please bring the badge, card and proof of age to show our Admissions team on arrival. As children are only able to use a Blue Peter badge when accompanied by an adult, please book the paid tickets you require in advance, selecting the palace you’d like to visit and clicking the ‘Buy tickets’ option in the top right corner.

Whilst we cannot pre-book these free spaces, we will admit Blue Peter badge holders on the same timeslot as your pre-booked ticket(s) and will not ask your party to split up.

We offer a 30% discount to holders of a valid MOD90 card, the Defence Discount card, or the MOD Certificate of Eligibility at our London palaces. 

How much are tickets?  

• Tower of London - MOD Adult: £21.00 / MOD Child: £10.50 / MOD Family: £57.50 / MOD Family 1: £36.60 

• Kensington Palace – MOD Adult: £16.10 / MOD Child: £8.10 / MOD Family: £42.90 / MOD Family 1: £30.15 
• Hampton Court Palace - MOD Adult: £17.80 / MOD Child: £8.90 / MOD Family: £48.60 / MOD Family 1: £33.20 

A MOD family ticket will allow entrance for 1 military personnel, 1 additional adult and up to 3 children. A MOD family 1 ticket with allow entrance for 1 military personnel and up to 3 children without the additional adult.  

Unless otherwise stated, these prices are valid from 1st March 2021 until 28th February 2022 and subject to our Terms & Conditions.   

What do I need to do next?   

Discounted tickets can only be bought at the palace on the day of your visit. Simply show your proof of eligibility at the ticket office and we will be happy to offer the reduced rate.  

No, we are an independent charity who rely on income from visitors to preserve the palaces in our care. Following the pandemic we are facing a £100 million shortfall in our finances. We are limited to what discounts we can offer and are not offering any reduced rate tickets for NHS staff / Blue Light Card holders.

How do I visit with a National Art Fund Pass (Kensington Palace only), Museums Association Membership, Tower Hamlets offer. You can’t pre-book but can use this by bringing your card / pass with you to the Ticket Desk.

You will have been issued with a special voucher from your employer that allows you to visit during opening hours without pre-booking. If you would like to visit with more guests than your voucher allows, you will need to book extra tickets on hrp.org.uk. We will endeavour to admit you on the next available time slot but as we are operating with a limited capacity please note that you might have to queue. We appreciate your patience if this should happen. If this doesn’t answer your question, please contact [email protected].

Yes, the car parks are open but cannot be pre-booked. 

Hampton Court Palace
Limited parking is available on-site. £1.60 per hour. Pay for your parking by card or by using the Glide app.
9 disabled bays are available, free for blue badge holders.

Hillsborough Castle and Gardens
Free car parking is available with 27 disabled parking bays, free for blue badge holders.

Yes, Royal Style in the Making exhibition is included.

As it is a popular and unique event, tickets tend to sell out in advance. Tickets for future dates will then be released periodically on our website 2-4 weeks before the date of the Ceremony. You will be able to book by clicking here.

Once you have booked your tickets (for everyone in your party except the carer), reply to your booking confirmation email and to let us know that you require a carer ticket.

Unfortunately, we cannot amend or cancel any tickets for this event and all bookings are non-exchangeable and non-refundable in line with our Terms & Conditions.

For the protection of our staff and visitors, we will only be accepting payment by card/contactless.  

Our retail shops are open. You can continue to make purchases from our online shop too.

We will continue to ensure that the safety of our visitors and staff is our priority.  We have implemented a comprehensive plan to help our visitors and staff feel safe at the palaces. We will:

• Provide clear signage to recommend social distancing for staff and visitors.
• In some cases, we will use screens to protect visitors and staff. Where appropriate, our staff will also be provided with PPE.
• Provide hand sanitiser dispensers for visitors across our sites as well as hand washing facilities.
• Implement an enhanced cleaning regime.

Where appropriate – particularly where closer contact with members of the public is required – our staff will be issued with PPE, or may be working behind screens, for their protection and to protect our visitors. 

Toilets will be frequently cleaned and monitored by staff.  We will display a sign in sheet in each toilet, so visitors can be clear on how we are maintaining high standards of hygiene.

There is no pre-booking for corporate partners - partners should just present themselves, with their voucher and proof of ID as per the terms and conditions of the voucher, on the day they'd like to visit where they will be admitted at the next available time slot on the day (every half hour).

Refreshments are available from the cafes and kiosks located at our sites. Not all food outlets may be open, and we will be operating a reduced menu.

Please check out the visit / eating pages for the palace you wish to visit for further details.

For more information on our schools programme or to make a booking please visit Schools | Historic Royal Palaces (hrp.org.uk)

Should you have a query about the schools programme please email [email protected].

Staff safety remains our primary concern and we have implemented safety measures in our retail warehouse. This means our online orders may take slightly longer than usual to be processed. 

Please read our delivery information for further assistance.

Please email us at [email protected] if you have any questions and we will aim to respond as soon as possible.