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Social Media Moderation Policy

At Historic Royal Palaces we create space for spirits to stir and be stirred. We want everyone to feel welcome and accepted, whether at our palaces or in our online spaces. We tell stories about the monarchs you know, and the lives you don’t.

The history we share on our social media channels is rooted in rigorous research conducted by our team of professional historians and curators. 

We love sharing and discussing the history of our palaces with you. We ask that people commenting on our social media posts do so in an appropriate manner that is respectful of others commenting and of those who work with and for us. We will moderate (i.e. hide, delete and/or report to the relevant social media platform) comments that we reasonably believe might be:

  • Abusive: content that is abusive, offensive, threatening, violent, disruptive, obscene, inflammatory, sexually objectifying, or harassing*.
  • Discriminatory: content that is discriminatory against protected characteristics including discrimination based on race, ethnicity, nationality, religion, sex, gender, sexual orientation, disability, age, medical conditions.
  • Off topic: content (whether positive or negative) which is not about the subject matter of the original post or Historic Royal Palaces in general. This may include:
    Trying to derail the conversation towards a different topic
    “Spamming” by repeating the same or similar comments
    Content which is unrelated to the topic or activity of Historic Royal Palaces
  • About an individual’s appearance: content (whether positive or negative) which is about the appearance of individuals, unless their appearance is the topic of the original post (e.g. make-up, hair styles or clothing from previous eras). Comments which sexually objectify individuals will be moderated.
  • Illegal: content that is illegal or that suggests, supports or glamorises illegal activity.
  • Putting children at risk: any content that might put children at risk.
  • Containing personal information: content that discloses personal information, including but not limited to the name, address, telephone, mobile or fax number, email address or any other personal data in respect of any individual.
  • Infringing copyright: content that might infringe any copyright, database right, trademark or other intellectual property rights of any other person or organisation.
  • Misrepresenting identity: content where the author is attempting to impersonate another person or misrepresent their identity or affiliation with another person or organisation.
  • Defamatory: content that might be damaging to someone else’s reputation.
  • In contempt of court: content that might be in contempt of court (anything that could affect the outcome of a court case).
  • Posting for financial gain: content that is advertising or promoting products, services or people that are unrelated to the topic or Historic Royal Palaces.
  • Containing inappropriate links: content that links to files or websites that contain malicious software or content that itself breaches any of the House Rules.
  • Breaking a social media platform’s own rules or guidelines: content that breaches the rules of the social media platform on which it is posted.

We will not reply to comments which break the above rules. We may report them to the social media platform where they break that platform’s rules, or to the police where they break the law.

*Please note that it is an offence under the UK’s Public Order Act 1986 for a person to use threatening, abusive or insulting words or behaviour that causes, or is likely to cause, another person harassment, alarm or distress.