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Home Educators

Frequently asked questions about our 23rd February home educator event

Frequently asked questions about our 23rd February home educator event

Use this link to book. Places must be pre-booked in advance.  

The Clore Learning Centre will be open to admit visitors from 10am. We advise arriving before 2pm for the best experience. Last admission is at 2.30pm. The site will close at 4.00pm.

Please arrive at The Clore Learning Centre. From here you will collect wristbands which will give you access to the palace. These are your tickets so please take care of them. You will also be able to pick up printed trail maps and supporting guides to enhance your visit.

Your ticket will give you access to Hampton Court Palace on Friday 23 February 2024. To support your visit, we will have a range of self-led resources, an object handling activity and scheduled ‘meet a character from Tudor times’ with our costumed presenters who will give an insight into key periods in the Palace’s history. There will also be a Q & A opportunity.

We have a range of self-led activity trail maps and supporting guides that focus on the learning opportunities in the Tudor State Apartments. You can find links to the supporting guides below to help you plan your visit. You can print these off in advance at home. Hard copies of the trail maps are available free of charge on arrival. Please note that these are primarily used by schools and the language reflects this.

Self-led school visits | Hampton Court Palace | Historic Royal Palaces (hrp.org.uk) 

You can also find out about key characters and stories associated with Hampton Court Palace here: 

History and Stories | Historic Royal Palaces (hrp.org.uk) 

Hampton Court Palace welcomes all visitors and tries to make everyone’s day out successful and enjoyable, however, the palace is an historic building with difficult stairs and passageways and wheelchair access is limited. There are cobbles and some uneven surfaces and pathways. There are some low doorways. 

Please let us know as soon as possible of any special needs and/ or health or mobility difficulties. We can be contacted in advance of the visit on [email protected]. We will make arrangements to maximise their enjoyment of the day, for example by providing free places for additional helpers or tailoring a resource to their needs. 

Accessibility | Hampton Court Palace | Historic Royal Palaces (hrp.org.uk) 

Here is a more detailed guide to physical accessibility at Hampton Court Palace  

Hampton Court Palace | Accessibility Guides . 

We have a guide for parents/carers of children and people on the autistic spectrum and those with related conditions. We hope it answers common questions and highlights any relevant issues. It can be found on our website here. 

There are sights and sounds around the site which might trigger those in your group who have sensory processing difficulties. These include: 

  • sound and music throughout the site. This includes people shouting, talking, 
  • the sound of cameras clicking and dogs barking. 
  • dramatic lighting, with darkness and spotlights. 
  • projections and films 

Whilst Hampton Court Palace welcomes all visitors, this historic building has places with difficult stairs and passageways where wheelchair access can be limited. There is a lift in the palace which allows access to the first floor. Visitors need to be accompanied in the lift by a Palace Host. Please speak to a member of staff should you need to use the lift. 

The Clore Learning Centre is fully wheelchair accessible. If you are bringing a SEND group in a minibus, please contact us to arrange parking. 

There are a limited number of wheelchairs and mobility scooters available to hire which can be collected from the main entrance. Please note these cannot be pre- booked. 

We will have  a room in the Clore Learning centre available for families to drop in throughout the day for a sensory break or to have some quiet time. There will also be 5 lunchrooms located both outside and inside the palace available throughout the day. Please be aware that these rooms are available to all our home educated visitors throughout the day. 

There are toilets located in the Clore Learning Centre which groups are welcome to use when they arrive and sign in. Accessible toilets and baby changing facilities (changing unit holds up to 25kg) are also situated here. There are public toilets inside the palace located in Base Court and Fountain Court and by the Kitchen Garden and in the Wilderness. Please note some of our toilets may be closed for cleaning or maintenance reasons. 

There are accessible toilets in and around the palace including one on the first floor. These are located in the following areas, but please ask a member of staff for directions: South Cloister (off Base Court), Fountain Court, The Georgian Story and the Clore Learning Centre. 

We are unable to provide any cloakroom facilities for groups. All coats, bags, lunches and belongings must remain with your group at all times. 

We have two shops onsite: The Undercroft Shop in Base Court and the Palace Shop in the Barrack Block by the Clore Learning Centre. Both shops take cash and card payments. 

The day is free but must be booked in advance. Although this day is free there are a limited number of places so, please let us know if you find you can no longer attend so that we can allocate your place to another family.  

We will be gathering feedback from visitors to improve our offer for future years. As part of this we will ask you about cost so that we can ensure the offer is accessible but also sustainable to run in future years.

Yes, limited parking is available. Car parking is available on a first come, first served basis, with payment required on site. During our busy periods it is advisable to consider other means of travel.

Car parking on site is £1.60 per hour, payable by card. Car parking bays fit a standard car only.

For more information on car parking at Hampton Court Palace consult the page below:

Hampton Court Palace | Getting Here

Hampton Court Palace is buggy friendly, however please note that some surfaces are cobbled. Buggies may be parked in the family room which is located just off Clock Court. There are also lockers available. Items are left at owner’s risk. We would recommend bringing a baby carrier or sling with you where possible.

You are welcome to feed anywhere on site. However, if you prefer a quiet location you may prefer to use the designated quiet space in the Clore Learning Centre.

There are unisex baby changing facilities in the Clore Learning Centre and also in all toilets within the palace and also in the Tiltyard Café. Please ask a member of staff for details.

There are accessible toilets in the following locations: 

  • Clore Learning Centre 
  • Base Court toilets 
  • Fountain Court toilets 
  • Tiltyard café  

Free audio guides can be obtained from the Undercroft information centre and shop, located off Base Court. The guides have a neck strap making them easy to carry. Sound can easily be controlled, and they have an induction loop facility.

Yes, the Palace Hosts offer talks to the general visitor at 11am and 2pm in the Cartoon Gallery. The talks last approximately 15 minutes. Location information will be shared with you when you arrive. 

There are 5 lunchrooms available for families to use throughout the day. Locations of these will be shared on arrival. Please note that these spaces will be subject to availability. You are also welcome to picnic outside in the gardens if the weather permits. There are also two cafes on site. The Privy Kitchen is located within the palace, near to the Tudor Kitchens. The Tiltyard café is located in the gardens. This is well sign-posted. 

We suggest arriving before 2pm to ensure that you have time to explore the site and can join in planned activities such as the activity trail and object handling. Last entry is 2.30pm. 

We anticipate The Magic Garden will be closed. For more information on when The Magic Garden will be open visit: The Magic Garden | Hampton Court Palace | Historic Royal Palaces (hrp.org.uk) 

We will be hosting  similar event at Kensington Palace in April. We are just finalising details and will share on the Home Educators web page and on social media in the new year .  

If you cannot make one of our special Home Educator Days then you are welcome to book as a Home Educator group and visit any weekday during term time. Our Home Educator booking form can be found here 

If you have booked but found that you can no longer attend, please email us on [email protected] This allows us to offer your place to another family.  

If you find you cannot attend on the day itself, please call us on 02031666641. 

We appreciate your support.